Job Vacancies at Family Bank Ltd

Job Purpose:

• To support DFS Back-office Manager in driving and delivering excellent business performance through effective processing, settlement and reconciliation of the card transactions and ensuring optimum productivity, operation efficiency and outstanding customer service.

Duties and Responsibilities.

• To manage the operations of card transactions, reconciliations, and postings thereof.
• Manage Customer Service issues, by responding to and following up on enquiries from branches and call center by email and telephone.
• Responsible for identifying and reporting potential and actual Money Laundering Risk related to prepaid cards, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Disputes: Solving of Credit Cards ON –US Transactions, Credit Cards Top Dispute, Prepaid Cards
• Transactions, Family Pay Mobile Transactions and Card Paybill disputes.
• Support Card Business in Credit Card income postings.
• Posting: Prepare batches/entries for posting on the various items identified Visa Cash and POS reconciliations.
• Support closure of Audit recommendations in cards Operations.
• Attend and participate in DFS Operations meetings as may be called by the manager.
• Ensure compliance with Family Bank’s Policies and Procedures while executing your roles.
• Daily monitoring: monitor and maintain an up to date position of all the Assets and Liability accounts assigned to you and monitor respective trial balance for accurate reporting.
• Balancing, reconciliation for posting items: Balancing of all control accounts assigned to and reconciliation of outstanding items posted in the system.
• Training –Ensure to learn on all areas relating to DFS Operations.

General Administration.

• Propose/ review amendments to Procedures for efficiency and effectiveness of settlement, reconciliations of cards suspense accounts.
• Handover / Takeover as team members proceed on leave.

Cost Control.

• Liaison with ICT and other Departments to ensure smooth operation of work
• Liaise with service providers e.g. Interswitch, Kenswitch, Mastercard and Visa on complaints from branches,
• Preparation of quarterly Mastercard/visa certificates within the stipulated timelines.
• Any other operational duty as may be assigned by the management.

Academic Qualification(s):

• University Degree in Business administration, or equivalent; or Advanced Diploma in Accounting, Finance, Economics or Business-related field.
• HR Department Doc
• Have a minimum of One (1) Year relevant work experience in a commercial bank, thorough knowledge of Banking Procedures.
• Thorough knowledge of banking prudential guidelines pertaining to account opening and KYC requirements.
• ACIB/AKIB/CPA and/or other banking professional qualifications would be an added advantage

Key Competencies

• Organizational skills to effectively prioritize work schedules and manage operational risks
• Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Versatility in handling various tasks
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Teamwork and trust to support performance and customer-service oriented culture.
• Have thorough knowledge of the various services, possible problems and the different processes and solutions.
• Good communication skills & polite response to customers’ queries
• Ability to work under pressure, and patience in solving cases
• Professionals handling bank information with confidentiality.
• Effective time management in resolving issues.
• Achieve set audit standards with no repeat exceptions.
• Live and practice Family Bank Values without compromise

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Job Purpose:

• The Check-off Support Scheme Admin will have a key responsibility for the quality of the centralized check off loan portfolio by ensuring timely lodgment of data and speedy communication to branches whilst constantly monitoring and reconciling the loan book to ensure up to date information on individual loan account status

Duties and Responsibilities.

• Develop and maintain a good relationship between the bank and the check-off loan employees.
• Offer accurate information about the bank’s products and other services.
• Ensure timely lodgments of check off loans are carried out and feedback to branches given in line with SLAs.
• Ensure timely collection of by products and cheques for check-off loan repayments.
• Full Reconciliation of loan repayments, loan balances and uploading of funds from employers in liaison with supporting head office units.
• Constantly interacting with branches and giving feedback on matters related to check off loans in terms of payments, non-payments and loan status.
• Monitoring of delinquent and non- performing portfolio of loan accounts and advise Branches timely on dropped cases/ non-payments for heightened recovery measures/ Re-advice.
• Issuance of stop orders of the cleared loans.
• Prepare monthly status reports for each scheme company/ employer and MI reports.
• Coordinate scheme related activities to enhance service delivery, penetration and improve the check off portfolio.
• Manage all aspects of risks associated with check-off loans.
• Any other duties as may be assigned by management.

Qualifications

• Hold a bachelor’s degree in business or related field.
• At least three to four (3-4) years relevant work experience in both credit and operations (personal banking and/or credit/ scheme loans administration).
• Have a proven performance record.
• Sound knowledge of Bank products and services.
• Knowledge and effective application of Bank policies, processes, procedures and Central Bank
• Prudential Guidelines to consistently achieve required results at Check-off support.
• Computer skills: Ability to use MS Word, Power-point, Advanced Excel and Analysis of Data

Key Competencies

• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Evidence of the ability to prioritize tasks, organize and deliver results in a demanding environment.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and in a timely manner.
• Should be innovative in identifying new ways of improving the check-off lending and perfection process.
• Uplholds high standards of Professionalism, Integrity and respect for others.
• Willingness to adapt to changing business needs and deadlines.