Job Vacancies at Jamii Telecommunications

Job Responsibilities

• Design and develop end-to-end telecommunications solutions based on customer and business requirements.
• Partner with commercial teams to provide technical support throughout the customer acquisition process.
• Translate customer requirements into scalable, secure, technically and commercially viable solutions.
• Support RFPs, RFQs, tenders, and proposals, including technical responses, compliance matrices, and solution documentation.
• Develop solution architectures, technical designs, network diagrams, BoQs, and technical specifications.
• Participate in customer meetings, technical presentations, site surveys, and solution clarification sessions.
• Conduct technical feasibility assessments, capacity planning, and network architecture reviews for proposed solutions.
• Support network planning, expansion, upgrades, migrations, and optimization initiatives.
• Collaborate with Engineering and Operations teams to ensure solutions are implementable, supportable, and aligned with network standards.
• Provide technical support during implementation, testing, commissioning, and service handover.
• Identify and manage technical risks, dependencies, assumptions, and solution constraints.
• Keep abreast of emerging telecommunications technologies and recommend solutions that support business growth and innovation.
• Develop and maintain technical standards, solution templates, architecture documentation, and best practices.

Role Qualifications

• Minimum of seven (7) years' relevant experience in telecommunications, network engineering, solutions architecture, pre-sales engineering, or a related technical environment.
• Demonstrated experience in designing technical/network solutions for enterprise or corporate customers.
• Experience supporting RFPs, RFQs, tenders, technical proposals, and pre-sales activities.
• Practical experience in network planning, architecture, capacity planning, or engineering.
• Experience working with cross-functional teams, particularly Commercial/Sales, Engineering, Operations, and Project teams.
• Experience engaging customers and presenting technical solutions.
• Experience working with technology vendors and solution partners is an advantage.

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Job Responsibilities 

• Network Maintenance & Management: Oversee general maintenance of the fiber network, network nodes, and 4G infrastructure within your assigned region. Ensure the integrity of both underground and overhead optic fiber networks through proactive maintenance and inspections.
• Team Leadership & Coordination: Lead and manage maintenance teams, ensuring timely allocation of tasks, continuous follow-ups, and clear communication on troubleshooting and fault recovery efforts. Provide support and guidance for field teams and contractors.
• Preventive Maintenance: Proactively manage network nodes, power systems, and air conditioning equipment to prevent issues before they occur. Perform regular inspections and maintenance on critical infrastructure.
• Stakeholder Engagement: Build and maintain relationships with road authorities (e.g., KURA), building contractors, telecommunication providers, and other utility stakeholders to prevent damage to the optic fiber backbone and access network. Attend relevant meetings and ensure smooth coordination across all involved parties.
• Reporting & Feedback: Generate regular reports for senior management, detailing network performance, customer impact, and maintenance progress. Ensure all assigned trouble tickets are followed up and resolved in a timely manner.
• Equipment Management: Ensure proper maintenance, servicing, and repair of all assigned splicing equipment and tools, ensuring they are in good working condition.
• Safety & Compliance: Ensure that safety protocols are adhered to in all maintenance activities and that the regional team operates within established safety standards.

Role Qualifications

• A degree or Higher National Diploma in Electronics, Telecommunications, or a related field.
• At least six (6) years of experience in network maintenance and support, with at least three (3) years in a supervisory role. Experience managing a team and working with contractors is essential.
• Strong technical aptitude in electrical and telecommunications infrastructure, with the ability to solve complex issues in a fast-paced environment.
• Demonstrated ability to lead and coordinate teams effectively, managing both people and projects with a focus on performance and efficiency.
• Excellent analytical skills with the ability to identify and resolve network issues proactively. Strong decision-making capabilities.
• Excellent communication and relationship-building skills, particularly when liaising with contractors, authorities, and cross-functional teams.