Job Vacancies at NCBA Group

Job Purpose Statement

The Delivery & Performance Specialist is responsible for enhancing the operational effectiveness of IT Business Planning through strategic delivery oversight, performance monitoring, and efficient resource utilization. The role ensures that IT initiatives are aligned with organizational objectives, supported by data-driven insights, and executed with precision. This role focuses on designing performance frameworks, optimizing delivery processes, and managing reporting to ensure actionable insights for decision-making, thereby contributing to the overall success of the IT business planning function.

Key Accountabilities (Duties and Responsibilities)

IT Delivery Oversight (30%)

• Oversee the delivery of IT projects to ensure they align with the strategic and operational goals of NCBA.
• Establish frameworks to monitor project milestones, risks, and outcomes.
• Collaborate with IT Heads and project teams to ensure timely delivery within scope and budget.
• Manage project timelines to ensure timely delivery of initiatives and adherence to deadlines.

Performance Measurement & Reporting (30%)

• Develop and implement performance metrics and dashboards to track IT operations, projects, and business impact.
• Generate detailed reports on IT performance and present actionable insights to senior management.
• Regularly review and enhance performance management frameworks to reflect evolving priorities.
• Contribute towards the creation of functional strategies and specific objectives for IT Business Planning and develop budgets, policies, and procedures to support the functional infrastructure.

Process Optimization (20%)

• Evaluate current IT processes and propose enhancements to boost efficiency and effectiveness.
• Lead automation projects to simplify workflows and minimize manual tasks within the IT department.
• Implement best practices and methodologies, including Lean and Six Sigma, to maximize IT resource utilization and improve operational performance.
• Collaborate with other departments to ensure seamless integration of processes and alignment with overall IT and business objectives.

Vendor & Stakeholder Engagement (10%)

• Coordinate with vendors to ensure compliance with service-level agreements (SLAs) and deliverables.
• Serve as a bridge between IT, business units, and external stakeholders to align goals and expectations.

Risk & Compliance Management (10%)

• Monitor and mitigate risks associated with IT project delivery and performance.
• Ensure adherence to governance frameworks, regulatory requirements, and organizational policies

Job Specifications

Academic:

• Bachelor’s degree in information technology, Business Administration, or a related field.
• Certification or training in ITIL, Lean, Six Sigma, or project management methodologies is desirable.

Professional:

• 2–4 years of experience in IT service delivery, project management, or performance management within the financial services sector.
• Proficiency in management reporting tools and platforms (e.g. Power BI, Excel, or Tableau).

Desired Skills:

• Strong analytical and data visualization skills to create impactful dashboards and reports.
• Excellent understanding of IT service management frameworks and their application in banking environments.
• Basic skills in best process practices and methodologies, including Lean and Six Sigma.
• Strong interpersonal and communication skills to influence and engage stakeholders effectively.
• Problem-solving skills with the ability to identify and address root causes.
• Knowledge of banking operations, systems, and compliance requirements.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative mindset to work across teams and functions.

NCBA Bank Core Value Behaviors (Performance Drivers)

• Driven: Passionate, make bold decisions, and learn from failures. Seek new challenges and appreciate different views, constantly raising the bar.
• Open: Interactions are candid, honest, and transparent. Listen to each other and clients. Inclusive and always respect each other.
• Responsive: Put customer’s interests at the heart of all actions. Proactive, act quickly and resolutely to deliver results. Keep it simple and seek new ways to improve.
• Trusted: Do what is morally right always. Keep word. Accountable and believe in each other.

Technical Competencies

• IT Service Management (ITSM): Expertise in frameworks like ITIL and COBIT.
• Performance Monitoring: Proficient in using tools to track IT performance, analyze trends, and create insightful dashboards and reports.
• Data Analysis: Skilled in data manipulation, trend analysis, and creating clear reports using tools like Excel or other analytics software.
• IT Infrastructure: Basic understanding of core IT infrastructure components.
• Automation: Proficiency in scripting languages (e.g., Python, PowerShell) to automate tasks and improve efficiency.
• Project Management: Familiarity with Agile and Waterfall methodologies for managing IT delivery projects.

Supporting Competencies

• Process Improvement: Knowledge of Lean and Six Sigma for optimizing IT service delivery.
• IT Security: Awareness of fundamental IT security principles to ensure secure service delivery.
• Vendor Management: Expertise in managing vendor relationships and ensuring adherence to SLAs.

Behavioral Competencies

• Communication and Stakeholder Management: Excellent communication skills (written and verbal) to effectively communicate with technical teams, business stakeholders, and management. Ability to build strong relationships and manage expectations.
• Problem-Solving and Analytical Skills: Strong analytical and problem-solving skills to identify and resolve performance issues.
• Business Acumen: Understanding of business processes and how IT services support business objectives.
• Continuous Learning: A commitment to staying up to date with the latest IT trends and technologies

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Job Purpose Statement

The Cybersecurity Assurance Specialist is responsible for conducting General IT Controls (GITC) assessments within production systems. This proactive role aims to audit production environments before compliance teams flag potential issues, ensuring vulnerabilities, gaps, and misconfigurations are identified and remediated. The primary focus will be on auditing critical IT controls and configurations to maintain and enhance the organization’s security posture. For issues that cannot be immediately addressed, the role will ensure they are properly documented in the Risk Control Self-Assessment (RCSA) for further remediation and mitigation

Key Accountabilities (Duties and Responsibilities)

Proactive GITC Auditing and Vulnerability Identification (30%):

• Conduct regular audits of production systems to assess GITC and identify gaps in configurations, security controls, and vulnerabilities.
• Perform thorough reviews of access controls, system configurations, data integrity, and compliance with internal policies and industry standards.
• Identify security risks and proactively recommend appropriate remediation actions to mitigate threats.

Risk Control Self-Assessment (RCSA) Documentation (30%):

• Work closely with Governance and Compliance teams to document key findings in the RCSA.
• Ensure that any gaps or issues that cannot be immediately resolved are properly recorded and tracked in the RCSA, with clear action plans for resolution.
• Continuously review and update the RCSA to reflect the current security and compliance posture of production systems.

Collaboration and Reporting (20%):

• Provide regular reports and recommendations to management and stakeholders on the status of audits, security risks, and remediation efforts.
• Collaborate with internal teams such as IT, security, and operations to ensure that gaps are effectively closed and issues are remediated in a timely manner.
• Support ongoing compliance initiatives by providing insights into security vulnerabilities and assisting with external audits.

Support and Continuous Improvement (20%):

• Assist in the preparation and execution of internal penetration tests and security assessments.
• Continuously assess and improve current auditing and testing processes for efficiency and effectiveness.
• Provide recommendations on tools, processes, and methodologies to enhance the security posture of production system

Job Specifications

• Minimum of 4 years of experience in IT auditing, specifically in GITC, vulnerability assessments, and security controls within production systems.
• Strong knowledge of security frameworks, regulatory standards (ISO 27001, NIST, SOC 2, GDPR), and security testing tools.
• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field; certifications such as CISA, CISSP, or CISM are preferred.
• Experience as an IT Auditor in GITC, with expertise in auditing production systems, access controls, and the general audit lifecycle.
• Strong attention to detail, communication skills, and ability to identify and resolve risks proactively.
• Excellent analytical and problem-solving skills, with the ability to manage multiple audit tasks and collaborate with cross-functional teams