Job Vacancies at Nokia

What you will learn and contribute to

As STP/ENUM Technical Manager you will be responsible for deploying and supporting NetNumber STP/ENUM solutions for its customers.

General Purpose

• Proactively plans and performs advanced technical activities requiring knowledge in multiple areas or on a system level providing excellent Services to the customer.
• Prioritizes work based on customer and business impact and brings expertise to customer site on need basis.
• Passionate in Service of the Business and learning new technologies

Main Responsibility Area

• Support Installation, Integration, Acceptance testing, Operations & Maintenance, and any ongoing modification (including upgrades) & configuration changes to the NetNumber STP/ENUM Solutions
• Review technical requirements, MOP Preparation, and perform STP/ENUM Scale-out on VMware through redeployment
• Technical support for STP and ENUM Activities
• Provide technical clarifications on the STP and ENUM Activities to stakeholders
• Support Network integration activities, Configuration, Testing, and troubleshooting
• Able to capture traces and provide technical analysis for STP and ENUM

Soft skills

• Identifies and solves proactively demanding problems and communicates them to key stakeholders.
• Participates as an expert in own technology area in customer projects.
• May support areas by participating in emergency off-hours duty. Is active in networking and knowledge sharing.
• Develops processes, tools and working methods.

Requirements:

• Delivered STP and ENUM projects in the recent past for Nokia or other Telecom Vendors
• Good knowledge of 3G/4G/5G Mobile domain and call flows
• Candidates with experience on STP and ENUM deployment on VMware will be preferred
• Candidates with experience in the below Nokia products will be preferred (in the order of priority):
  • CS Core (MSS/MGW) will be preferred
  • CBIS, CBAM and NCS will be preferred
• Experience of working on both Virtualized and Bare-metal solutions (above products) will be preferred
• Is a change agent. Has the ability to change the tone of a call and persuade others to follow their technical lead
• Ability to multi-task, managing a live bridge with customer and troubleshoot on live network. Knows how to buy time with tact
• Decisive and able to make difficult decisions. Prioritizing and takes appropriate actions, yet willing to be held accountable for those decisions and actions
• Knowledge in system level parameters and understand KPIs
• Must have practical debug experiences with complex system designs
• Expertise on handling Protocol Analyzer Tools and Internal Message Monitoring

Other Requirements

• Engineer graduated in Telecommunications, IT or Electronic Engineering
• Fluent spoken and written English
• Strong experience and understanding of Cellular Networks (GMS, UMTS, LTE) and IP Networks
• Experience with Implementation, Integration, Acceptance Tests, O&M and/or Care for Telecommunication Products
• Competences/Expertise in GSM/UMTS/LTE system validation (end-to-end performance, KPI handling, mobile devices)
• Experience in Emergency Support activities

go to method of application »

The Customer Project Manager is accountable for an external customer programme (collection of projects managed together for business benefits) or project for an assigned product and / or service scope. Assigns tasks to the project team and manages project resources and stakeholders, ensuring the project is delivered in scope of contractual obligations and within forecasted costs, time, and required quality. Responsible for the overall project success with respect to external customer satisfaction, financial results, health & safety control activities, and operational services delivery performance. End-to-end project planning and risk and opportunity management.

Key Tasks & Responsibilities:

• Manages customer programme (collection of projects managed together for business benefits) or project* for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
• Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer.
• Ensures all project and operational management is in full alignment with Nokia Mode of Operation (MoO), BG / BL guidelines and the PM@Nokia methodology.
• Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
• Assures consistency among project financial, product and service forecast activities.
• Participates in pre-sales and sales process activities.
• Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
• Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
• Ensures project contract management process is initiated and executed.
• Defines the customisation of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
• Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
• Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
• Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
• Actively applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract.
• Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
• Conducts thorough risk management for all project risks and opportunities.
• Seeks to define new opportunities to expand and renew contracts with the customer.
• Leads the project team and may perform some line manager responsibilities.
• Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to all forms of Nokia customer contracts, projects with a definitive start and end, and programmes as collections of projects managed together for business benefits which may contain an ongoing operations business)

Your skills and experience  

Competencies:

• Project Management
• Risk Management
• Quality Management
• Change Management
• Communication and Public Speaking
• Cost Management
• Consultative Selling
• Customer Focus
• Builds Effective Teams
• Drives Results