Job Vacancies at Tibu Health

Roles and Responsibilities

Logistics Operations

• Responsible for providing logistics support across all channels of service delivery (home/office, virtual, clinic hub) to TIBU Health Clients as required in the scheduling continuum for services, including and not limited to wellness, vaccinations, sample collection, and medical consultations.
• Follow up on a patient service delivery cycle to ensure the service is delivered from start to finish.
• Assist and resolve logistics-related inquiries and/or problems, and provide support to customer experience, clinic hub, virtual, and home/office care teams.
• Point of liaison and communication for clinic partners and internal and external laboratories.
• Ensure that excellent customer service is delivered to patients through excellent communication.
• Planning and deploying the movement of healthcare workers (HCWs) and courier officers in field and clinic operations through TIBU Health tech platforms and other relevant 3rd party channels to ensure effective healthcare service delivery.
• Ensure Tibu Health drivers’ and riders’ deployments are done efficiently and cost-effectively. 
• Ensure clinic partners are provided with status updates on report turnaround time, test outsourcing, and delays where applicable.
• Ensure that standard procedures for the outsourcing of laboratory tests are adhered to.
• Develop and maintain a registry to ensure accurate data compilation for clinic partners and all other deployments.
• Assist in implementing medical logistics standard operating procedures and policies and ensure that relevant stakeholders adhere to these processes.

Quality Management

• Manage Tibu kit-bags to ensure inventory is well maintained and meets infection prevention and control standards.
• Coordinate with the procurement department for biweekly kit-bag supplies. Supervise HCWs to ensure the kit-bag standards are adhered to.
• Ensure that scheduled maintenance of all logistics equipment and resources is conducted as planned.
• Ensure that all teams deploying for service delivery of TIBU Health Clients have the right tools and quantity for tasks allocated to them.
• Ensures to adhere to established guidelines for healthcare service delivery and compliance with applicable policies and SOPs.
• Ensure timely submission of well-filled-out documents (manual or digital) such as insurance claim forms, laboratory results, and prescriptions to TIBU Health Clients.
• Participate in developing CMEs and grand rounds for continuous medical education; attendance of TIBU Health CME meetings is mandatory.
• Adhere to quality standards as indicated in the TIBU Health Quality Manual.
• Maintain a registry on COVID services and logistics incidents across the service delivery channels. 
• Participate in root cause analysis meetings as required.
• Submit weekly and monthly reports to the Logistics Lead on medical-logistic performance including weekly Tibu Health driver & courier performance, weekly individual performance, monthly COVID service, bi-weekly kitbag inventory status, etc.
• Assist with patient satisfaction and retention efforts by the Company.
• Other related duties as assigned by your supervisor.

Skills:

• Computer literate with an above-average typing speed.
• Good verbal and written communication skills.
• Good record-keeping abilities.
• Thorough and organized with excellent listening skills.
• Ability to calm frustrated, anxious, or grieving customers.
• Capacity to navigate stressful situations with ease.
• Flexible to work shifts, which may include work during evenings, weekends, and public holidays.
• Always maintains a positive and constructive attitude.

Requirements:

• Diploma or Degree in Procurement and Logistics Management - Medical background on Clinical Medicine or Laboratory Technology would be an added advantage.
• Must have working computer skills including MS Word / Docs, Excel / Sheet.
• Basic experience in logistics/transport management software will be an added advantage. 
• At least 1 year of work experience in logistics post-graduation or in a clinical setting.

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Your profile

We are looking for a motivated and experienced Clinical Officer who will work as part of our virtual care delivery team within our Medical department. The role holder will ensure continued excellence in the delivery of Healthcare services by TIBU Health. We are looking for someone who understands digital healthcare, telehealth and other forms of virtual care.

Roles and responsibilities

Quality:

• Work with a supervisor to develop and implement relevant healthcare guidelines, standard operational procedures and policies in primary healthcare and recommend improvement and adjustments where necessary.
• Work with supervisor to develop and maintain telemedicine key product indicators with the aim of ensuring quality standards are achieved in triage calls, patient satisfaction etc.
• Works closely with service delivery, wellness, nursing and lab departments to implement shared protocols.
• Conduct quality patient triaging and document client information.
• Conduct case reviews, follow up of patients and outreach.
• Participate in developing CMEs + Grand rounds for continuous medical education.

Capacity Building:

• Identify technology gaps, propose software solutions and identify novel and innovative ways to sophisticate our virtual care platform and the patient journey and experience across platforms.
• Recommends new service lines, services, and innovative approaches to Telehealth.
• Identify and propose tools and materials needed for the virtual care team.

Care and Coordination:

• Deliver healthcare services virtually through telehealth and other virtual care platforms available in the organization.
• Ensure that excellent customer service is delivered to patients through excellent communication, timely treatment plans and patient referral and professional care.
• Collaborate with clinical staff and patient representatives to facilitate safe and effective clinical virtual consultations.
• Vetting referrals and coordinating with the logistics team to ensure proper patient referral process is implemented within the TIBU Healthcare system and with external providers. 
• Constant liaising with the customer support team for scheduling virtual patients for additional home-based or hub-based clinical consultations.
• Work closely with the Clinical Lead for Wellness and Chronic disease management to execute on-site services with corporate partners and subsequent follow-up with patients.
• Developing schedules that ensure all patients are followed up at the scheduled date and time as per clinical guidelines.

Requirements:

• Diploma in Clinical Medicine.
• At least 4 years’ experience working in a clinical setting.
• Basic experience working as a telehealth service provider will be an added advantage.
• ACLS/BLS certification (desirable).
• Must have working computer skills including MS Word and Excel.
• Certificate of Registration from the respective professional regulatory body. 
• Valid Professional Practice License.
• Good verbal and written communication skills. 
• Organizational skills to prioritize workload and meet deadlines.