Jobs at Airflo Limited

Description

• Plan and manage team schedules to ensure full coverage across all shifts.
• Monitor team productivity on a daily, weekly, and monthly basis across various documentation sections, with a focus on HAWB processing, ULD buildup, follow-ups on E-DOCs, DDT/SFDs, HCDs, C17s, PHYTOs, COEs, withdrawals, transfers, prior releases, and document dispatch.
• Coordinate with Operations to confirm shipment deliveries, plant health inspection status, and QC status, and prioritize tasks to ensure timely and efficient documentation processing.
• Oversee the accuracy of all shipment documentation throughout each stage from cargo acceptance, inspection, and approval, buildup, generation of HAWBs, manifesting, and generation of MAWBs.
• Verify that flight documentation (MAWBs, manifests, and weight dockets) matches the actual pallet/ULD weights, and communicate discrepancies with Operations, airlines, or GHAs to ensure timely resolution.
• Ensure all required payments are made promptly and recorded in C1 to prevent customs-related shipment delays.
• Maintain organized filing of documents by market, ensuring easy retrieval in case of client claims.
• Confirm the daily shipment numbers align with bookings in CW1 and raise concerns with B&P and OKAM if that is not the case.
• Validate that the documentation received corresponds with the operations' build-up progress, which in turn translates to smooth clearance at destinations.
• Promptly flag and communicate any discrepancies between documents and shipments to the appropriate stakeholders.
• Improve file turnaround times back to farms by allocating sufficient workforce for Blue Folders Management.
• Oversee effective document archiving and records management for compliance and traceability.

Requirements

• Experience communicating in diverse cultural or work environments preferred.
• Fluent in both written and spoken English and Kiswahili.
• Must be comfortable explaining complex technical & procedural requirements in straightforward language
• Degree in Export Documentation or any other related field.
• Possession of a higher National Diploma in IATA Forwarding and Customer Relations course will be an added advantage.
• Hands-on experience of at least 2 (two) years and above.
• Profound knowledge of MS-Office products (Word, Excel, Outlook).
• Experience with CargoWise or a similar TMS will be an advantage.

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Description

• Documentation Management: Coordinate end-to-end air and sea freight documentation, including bookings, shipment registration, MAWB/HAWB, bills of lading, manifests, export entries, permits, and document handover.
• Team Leadership: Monitor team productivity, completion rates, individual performance, and operational efficiency against set targets.
• Quality Assurance: Conduct daily documentation audits to ensure first-time accuracy, timely flight finalization, and compliance with operational requirements.
• Customs and Regulatory Compliance: Ensure accurate customs declarations, HCDs, C17s,phytosanitary certificates, certificates of origin, and other regulatory documents. 
• Shipment Coordination: Align documentation with CW1 bookings, inspections, QC, cargo build-up, airline cut-offs, customs clearance, and timely shipment release.
• Stakeholder Management: Coordinate with Operations, Customer Service, airlines, GHAs, clearing agents, customers, overseas offices, KRA, KEPHIS, and other regulators.
• Customer Service: Manage client documentation, HAWB generation, revisions, queries, complaints, client visits, and follow-up plans to improve satisfaction and retention.
• Records and Reporting: Maintain accurate electronic and physical records for audits, claims, and client inquiries while monitoring turnaround times and operational performance.
• Process Improvement: Develop and enforce documentation SOPs and quick reference guides across air freight, sea freight, and SQL reporting support to ensure consistency, efficiency, and regulatory compliance. 

Requirements

• Experience communicating in diverse cultural or work environments preferred.
• Fluent in both written and spoken English and Kiswahili
• Must be comfortable explaining complex technical & procedural requirements in straightforward language.
• Degree in Export Documentation or any other related field.
• Possession of a Diploma in IATA Forwarding and Customer relation course is an added advantage.
• Hands on experience of at least two (2) years and above.
• Possession of a driving license is an added advantage.
• Good knowledge of Microsoft® Office Software (Excel®, Word, PowerPoint® and others)
• KRA system
• Knowledge in freight forwarding and logistics.
• Familiarity with customs, KEPHIS, and cold chain regulations affecting perishables exports by sea.
• Ability to anticipate customer needs, offer value-added logistics solutions, and maintain high service levels.
• Hands-on experience with logistics systems (e.g., Cargo wise) as well as constant audits, and operational standardization.
• Risk & Operational Control – identifying exposure, compliance gaps, and implementing mitigation actions.
• Performance Management & KPI Reporting – SQL frameworks, reporting accuracy, and data interpretation.
• Knowledge on how air/ocean/logistics/Supply Chain Management field.