Jobs at Bliss Healthcare

Responsibilities

Administrative Duties:

• Ensure the Medical centre operates and provides healthcare services within stipulated operating hours at all times.
• Staff Management: attendance to duty, absenteeism, leave, performance, staff discipline and adherence to company policies and procedures.
• Ensure that the service rendered far exceeds the patients’ expectations and meets the standards set by company in its operating manual, complies with medical practices and set laws.
• Ensure the Medical centre has sufficient supply of required equipment, stationery and drugs.
• Ensure all the required licenses are obtained, remain current and displayed within the Medical centre premises
• Monitor the performance of the Medical Centre in terms of revenue & profitability against targets and take corrective steps as required.
• Undertake cost optimization initiatives such as reducing the usage of consumables, monitoring fixed costs, variable costs, overheads etc.

Clinical Duties:

• Patient clinical management at Medical Centre; diagnosis and treatment of patients, Proper documentation of EMR (Electronic Medical records) and provide education to the patient and relatives/caregivers.
• Manage medical emergencies by ensuring emergency medical preparedness as the emergency team leader and ensure emergency drills are performed.
• Collecting, compiling and submission of accurate clinical reports and any other required documentation.
• Monitor adherence to the standardized hazardous and other waste disposal technique including all IPC measures.
• Actively participate in projects of quality healthcare such as CME’s, health talks, rational prescription audits, mortality audits, medical camps.
• Conduct mortality audits for all deaths occurring in the facility together with other staff working in the unit and share the reports with the supervisor.
• Lead the department in development, implementation and review of Standard Operating Procedures for the assigned department aimed at providing safe and quality healthcare to patients.

Requirements

• At least a Diploma/Bachelor’s degree in Clinical medicine and Surgery or its equivalent with a minimum of 3 years’ experience in a similar role in a busy Hospital.
• Registered by the respective professional body e.g. Clinical Officers Council of Kenya
• Valid Practice License
• BLS/ACLS Certification where its applicable
• Wide knowledge of the healthcare industry
• Strong business acumen
• Proven leadership, communication, interpersonal and decision-making skills.

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Core Responsibilities

• Asses dental conditions and need of patients using defined dental patient screening and monitoring procedures
• Analyse x-rays and evaluate dental needs as necessary including medical history review and dental charting
• Conduct, develop and mount radiographs as well as trace radiographs required for corrective treatment
• Undertake general treatment and care for teeth and tissue problems using specified equipment and tools and established oral health procedures
• Conduct full mouth scaling, polish and offer prophylaxis to remove plaque and stains to ensure that sterile conditions are maintained
• Fill-in cavities, rebuild broken teeth, replace missing teeth, and remove unnecessary or severely damaged teeth
• Treat and assist patients to prevent gum disease through the dental services 
• Reduce simple fractures of the jaws
• Provide patient education on dental care 
• Develop patients’ teeth impressions for study casts/models
• Document patient dental history and/or chief complaints and/or observations; including laboratory procedures and ensure follow up on results
• Perform dental processes to achieve local and international standards
• Manage and maintain dental department inventory; consumables, equipment and instruments. Maintain stock control procedures for the dental services to ensure accountability.

Minimum Qualifications

• Diploma in Community Oral Health.
• Registered by the oral health association of Kenya(OHAK)
• Valid annual practice license

Experience

• 2 years’ experience in a similar role in a busy Hospital.

Technical skills/Leadership competencies

• BLS Certification
• Proficiency in computer application packages 
• Wide knowledge of the health industry
• Proven leadership, communication, interpersonal and decision-making skills

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Job Summary:

• Social Media Executive will be responsible for managing Bliss Healthcare's presence on various social media platforms, engaging with customers, and providing timely assistance and support. The primary focus will be on maintaining a positive brand image, addressing customer inquiries and concerns, and fostering community engagement through proactive interactions.

Key Responsibilities:

Customer Engagement and Support:

• Interact with customers on social media platforms in a professional, courteous, and helpful manner.
• Respond to customer inquiries, feedback, and complaints in a timely fashion, demonstrating empathy and understanding.
• Escalate complex issues to the appropriate departments while ensuring resolution and followup.
• Proactively seek opportunities to engage with customers, initiate conversations, and build relationships.

Content Creation and Curation:

• Create engaging social media content, including graphics, videos, and posts, aligned with Bliss Healthcare's brand voice and marketing objectives.
• Curate relevant and valuable content from external sources to share with our social media audience.
• Collaborate with the marketing team to develop social media campaigns and initiatives that drive engagement and conversion.

Performance Tracking and Reporting:

• Monitor key social media metrics such as engagement, reach, and sentiment using analytics tools.
• Generate regular reports on social media performance, highlighting trends, insights, and areas for improvement.
• Utilize datadriven insights to optimize social media strategies and improve overall customer satisfaction

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Core Responsibilities

• Actualize annual Key Performance Indicators (KPIs) set by the management
• Implement the pharmacy processes outlined in the Standard Operating Procedures (SOPs), guidelines and policy manuals
• Ensure the correct dispensing of Health Products and Technologies (HPT) commodities at the dispensing pharmacy units
• Participate in the medication management committee at the medical center in monitoring and addressing medication errors
• Uphold pharmacovigilance practices at the medical center and manage relevant reports of adverse drug reactions, adverse events following immunization, poor quality HPT, medical devices incidents and medication errors
• Ensure there is adequate HPT in the dispensing pharmacy store through correct quantification, indenting, receipts and dispensing with no pilferages.
• Ensure continuous inventory stock hygiene practice using the ABC analysis algorithm 
• Ensure monthly complete stock audit with proper explanations for stock discrepancies
• Responsible for ensuring proper handover between relevant staff  
• Timely Issue daily, weekly and monthly reports to the Pharmacy In-charge and Center Manager
• Ensure there is proper entry of information in the narcotic drugs register and proper filing of prescriptions on the same 
• Ensure proper filing of various documents in the pharmacy

JOB REQUIREMENTS

Minimum Qualifications

• Bachelor or Diploma in Pharmacy/Pharmaceutical Technology
• Registered/Enrolled by the Pharmacy & Poisons Board (PPB) 
• Valid practice license
• Member of KPA/PSK

Experience

• 1 + years of experience

Technical skills/Leadership competencies

• Upholds ethics and professionalism
• Excellent communication and collaboration
• Proper Medicine management skills
• Patient centered care 
• Superior customer services