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  • Posted: Jan 19, 2021
    Deadline: Not specified
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  • CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We’re also on a mission to create meaningful work for as many people as possible.
    Read more about this company

     

    Delivery Team Lead

    Description

    You will enjoy CloudFactory if creating meaningful work for 1 million people in the developing world excites you. Also if you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team. You have developed your own engine for personal growth, and help others grow by giving both constructive and encouraging feedback. You love to do the crazy hard work upfront to make things simple for others and your approach is often thinking big, starting small, and then scaling fast. If any of this resonates, it is likely you will enjoy and thrive at CloudFactory like nowhere else on earth!

    Join us and make a difference in the world!

     

    The Role

    You, as a Delivery Lead with CloudFactory, will be the leader and mentor to some extremely talented Project Delivery teams. CloudFactory’s Delivery Leads are the bridge between two sets of clients: customers, who are the source of the data work, and cloud workers, who get the work done. They guide the conversations between the two clients to make sure there is alignment across the board on the work we’re streaming. Pods [our project delivery teams] are responsible for the ongoing delivery of data and AI projects.

    Your role as a Delivery Lead is firstly (but by no means only) a mentorship role, you’ll be teaching your team the ropes, hopping on client calls and coaching them to be the most successful project managers on the market. The hope is that they will eventually be better at project management than you.

    The Responsibilities

    • Developing progress reports regarding ongoing projects and possible obstacles facing a project.
    • Keeping the team focused on the project and moving toward reaching expected goals.
    • Helping to define the project scope, goals, and deliverables in collaboration with other stakeholders.
    • Implementing strategies that will improve the throughput or quality of the project.
    • Managing and resolving issues as they arise and identifying potential risks and creating plans if they occur.
    • Ensuring that completed tasks meet quality expectations.
    • Develop and edit reports, do scheduling, and other similar duties.
    • Have a thorough understanding of each project’s objectives and goals, ensuring all team members have the resources needed.
    • Coordinate with stakeholders and schedule meetings.

    Requirements

    The Fit

    This isn’t your typical project management position. You thrive in a high-growth, dynamic, fast-paced entrepreneurial environment, which means things can change quickly (don’t say we didn’t warn you). This position requires a balance between people and delivery project management – primarily coaching people to manage projects better so that we wow our clients and workers. So a customer-focused individual who is passionate about people and technology is the #1 quality we’re looking for.

    You love building relationships, are passionate about people, and can manage through ups-and-downs. You can manage multiple large and high revenue projects and/or scenarios simultaneously. Being close to the customers and the workers will require getting your hands dirty and working on projects with your team members most of the time. You need to be able to understand the work we do, how we do it, and why we do it. That usually requires doing it yourself, first. Fitting in with us requires the ability to be flexible with working times as most of our clients are in the US, Australia, and Europe.

    You are a great communicator. You have impeccable communication skills and are an excellent all-around communicator – verbal, written, and interpersonal. You’ve also got a high EQ (emotional intelligence). You’ll need to empathize with our customers and work cross-culturally with team members across the globe.

    You’re confident but humble. You’re adventurous, you do not refrain from experimentation. You’re data-driven. You’re a natural problem solver. And you are resourceful.

    Don’t worry if you don’t tick all the boxes. At CloudFactory, we’re very intentional about our culture, so above all, we’re looking for open-minded individuals to learn and grow together with.

    The Experience

    The experience required to work with us is at least 4+ years doing western-style client communication and experience in dealing with large projects. You have experience working with highly capable and driven individuals and have the drive and intellect to handle tough situations. Project Management, general management, and experience in a high-growth tech company are a plus. Technical experience, although not a must, would be another big plus. A hunger for learning about AI or courses related to AI – you guessed it – another plus.

    Benefits

    • Great Mission and Culture
    • Meaningful Work
    • Growth Opportunities
    • Market Competitive Salary
    • Health and Medical

    go to method of application »

    Delivery Associate

    Description

    You will enjoy CloudFactory if creating meaningful work for 1 million people in the developing world excites you. Also if you value building relationships, can be described as both humble and courageous in the same sentence, and you are passionate about pooling individual talents to win as one unified team. You have developed your own engine for personal growth, and help others grow by giving both constructive and encouraging feedback. You love to do the crazy hard work upfront to make things simple for others and your approach is often thinking big, starting small, and then scaling fast. If any of this resonates, it is likely you will enjoy and thrive at CloudFactory like nowhere else on earth!

    Join us and make a difference in the world!

    The Role

    As a Delivery Associate with CloudFactory, you will be the bridge between two sets of clients: CloudFactory’s customers and CloudFactory workers. You will help guide the conversations between the two clients and make sure there is alignment across the board on the work we’re streaming to from both parties.

    You will work alongside the Project Delivery Team (or Pod as we like to call them) to ensure they are making decisions that line up with the CloudFactory way of delivering amazing work back to our clients. You will be in charge of all aspects of the client’s life cycle starting with custom onboarding assessments to tracking the daily run rate of hours delivered. You will need to keep track of client expectations or SLAs to ensure that our WorkStreams are healthy and running smoothly. Your success lies in the success of our customers and workers.

    The Responsibilities

    • Developing progress reports regarding ongoing projects and possible obstacles facing a project.
    • Keeping the team focused on the project and moving toward reaching expected goals.
    • Helping to define the project scope, goals, and deliverables in collaboration with other stakeholders.
    • Implementing strategies that will improve the throughput or quality of the project.
    • Ensuring that completed tasks meet quality expectations.

    Requirements

    The Fit

    You love building relationships, and you can manage through ups and downs. Being close to the customers and the workers will require getting your hands dirty from time to time. You need to be able to understand the work and that usually requires doing it first. Fitting in with us requires the ability to be flexible with working times as most of our clients are in the US with a few in Australia and Europe.

    You’re a great communicator. You have impeccable communication skills and are an excellent all-around communicator – verbal, written, and interpersonal. You’ll need to empathize with our customers and work cross-culturally with team members across the globe.

    You are results-focused. You have a strong understanding of business systems and operations strategy with an ability to effectively interpret and communicate business and technical concepts with all levels of an organization, from executives to developers. You have a bias for action.

    The Experience

    The experience required to work with us is at least 3 years doing western-style client communication and experience in dealing with large projects. You have experience working with highly capable and driven individuals and have the drive and intellect to handle tough situations. Project Management, general management, and experience in a high-growth tech company are a plus. Technical experience, although not a must, would be another big plus. A hunger for learning about AI or courses related to AI – you guessed it – another plus.

    Benefits

    • Great Mission and Culture
    • Meaningful Work
    • Growth Opportunities
    • Market Competitive Salary
    • Health and Medical

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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