Jobs at CR Advocates LLP

Key Duties and Responsibilities

• Strategic planning and Operational Management:
  • Evaluate and Improve Processes: Continuously assess and enhance operational policies and procedures to optimize case management and administrative workflows.
  • Contribute to the development of the firm’s strategic plan and implementation of the Plan to achieve overall Firm’s goals.
• Compliance and Risk Management:
  • Monitor Compliance: Ensure the firm adheres to relevant laws, regulations and internal policies. Abide by the policies and procedures of the firm and adhere to the firm’s compliance system and understand organizational policies and procedures necessary to ensure appropriate decision-making protocols are followed.
  • Risk Management: Develop and oversee a comprehensive risk management strategy to mitigate potential risks.
• Cross-Functional Team Leadership:
  • Collaborate Across Departments: Foster effective collaboration between various departments.
  • Drive strategic initiatives: Lead cross-functional projects and initiatives and regularly track and report on the progress making adjustments to ensure successful outcomes.
• Technology Leadership:
  • Integrate new technologies: spearhead integration of new operational and legal technologies to improve service delivery.
  • Maintain IT Infrastructure: Oversee the maintenance and upgrading of the firm’s IT infrastructure to ensure reliability and efficiency.
• Financial Management:
  • Budget Preparation and Financial Planning: Developing and preparing the firm’s budget and financial plans.
  • Expense Monitoring: Track and monitor expenses to ensure they align with the approved budget.
  • Oversee the processes for billing, invoicing, and collections to ensure accuracy and timeliness.
• Human Resources Collaboration:
  • Support HR Functions: Work closely with the HR department to develop HR policies and oversee talent acquisition, training programs, and performance management systems that meet firm’s objectives.
• Facilities Management:
  • Manage Physical Infrastructure: Oversee the firm’s physical infrastructure, including space planning, maintenance and ensure the security of firms’ premises.
  • Ensure optimal allocation and utilization of resources to support strategic initiatives and operational needs.
• Vendor and Third-Party Relations:
  • Contract Negotiation: Negotiate contracts and manage relationships with vendors, suppliers and external service providers.
  • Quality and Cost Control: Ensure quality control and cost-efficiency in all services provided by vendors.
• Support Services Oversight:
  • Coordinate Support Services: Ensure all departments have the necessary resources and support for optimal performance.
  • Administrative Oversight: Supervise administrative teams to guarantee high-quality client and employee support services.

Minimum Requirements

• Bachelor’s degree in Business Administration, law, or a related field; a Master’s degree is a plus.
• Minimum of 5-7 years of management experience in professional services environment, or in a law firm is an (added advantage).
• Demonstrated ability in process improvement and project management.
• Familiarity with legal software and case management systems is advantageous.
• Strong leadership and interpersonal communication skills.
• Problem-solving mindset with strategic thinking capabilities

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Key Duties & Responsibilities

• Developing and implementing ICT and digital strategies, policies, systems, and innovations to support the implementation of business plans.
• Ensuring the development of a robust ICT network infrastructure (hardware, software), networking components, operating systems (OS), and data storage required to operate and manage the enterprise IT environment which can be deployed within a cloud computing system or an internal system.
• Developing and implementing ICT application technologies, Analytics, Enterprise Resource Planning (ERP) system, Workflows, Enterprise Content Management, Website, Intranet, and mobile solutions to support business processes.
• Safeguarding ICT infrastructure by developing security strategy, standards, and governance systems to ensure business continuity and mitigate against data loss, business disruption or breach of privacy of CR Advocates data, assets and information.
• Ensuring compliance with established Information Communication Technology standards, procedures, and regulations.
• Developing and providing ICT technical support related to hardware and software as well as ensuring user education on use of ICT applications, software and equipment. Provide internal IT support -Server security, Software updates, and Hardware’s maintenance.
• Oversee the Identification implementation, deployment and operations of information systems.
• Identify the organization’s long-term ICT requirements that will support and deliver the firm’s strategic plans.
• Develop, maintain and review the organization’s ICT policy and procedures which support the firm’s needs and strategic objectives.
• Establish a continuous ICT strategic planning cycle which will ensure that the firm remains abreast with and benefits from emerging ICT technology.
• Ensure the firm has appropriate and up-to-date ICT functionalities, software and hardware in an effective, efficient, secure and cost-conscious manner.
• Manage, evaluate and ensure security concerns for the firm are addressed e.g. antivirus, firewall configuration, internal and external penetration testing and user access controls/user account management.
• Establish procedures to ensure the readiness, quality and accuracy of websites, use of social media platform for business, providing guidance and staff training.
• Establish a fully-fledged Disaster Recovery Plan in tune with the business continuity plan and ensure the plan is tested and updated periodically.
• Developing programs and training team members to promote efficient and effective technologies and service delivery.
• Lead digital transformation initiatives to enhance operational efficiency and customer experience.
• Implement digital tools and platforms to improve business processes and workflows.
• Stay updated on emerging digital trends and technologies to drive innovation.

Minimum Requirements

• Bachelor's degree in Computer Science or Information Technology, Information Systems, or IT-related field from a reputable university.
• A minimum of 3 years experience in digital skills and systems (Hardware and Software)
• Applicable Professional certifications such as Microsoft, Oracle, or Cisco and Database administration will be an added advantage.
• Knowledge of IT security systems, intrusion detection and network management
• Web-programming skills i e. HTML, MySQL, Python, JavaScript.
• Top-notch innovative, analytical skills, interpersonal skills and communication both written & Verbal.