Jobs at I&M Bank

The role is responsible for bank card production processing including inventory acquisition and management, card data processing and vendor engagement for card production and card delivery as per service level agreements and scheme standards.

PRIMARY RESPONSIBILITIES:

• Card Inventory Management including BASE Cards Acquisition through Vendor Engagements and Custodian of all Card Inventories held at the Vendor and branches
• Ensure all daily operational activities are conducted in line with laid down bank procedures and policies.
• Engage the appointed card production vendors to supply appropriate Base Card Stock as per the business usage projections and coordinate the clearance and delivery processing to the personalization vendor premises
• Receive and confirm all Base Card stock as per the LPO and Delivery documentations and launch the stock with the card personalization vendor – ensure safe custody of cards held at the vendor through regular site inspections
• Document Base Card stock received and track all stock movements as maintained by personalization vendor through periodic reconciliations of stock held at the vendor against bank maintained records
• Reconcile card stock held at the personalization vendor vault against bank-maintained records on monthly basis and follow-up any discrepancies with the vendor for documented explanations.
• Generate Card Renewal File for both Debit and Credit cards on respective product due dates based on the business rules and generate the associated embossing file for card production.
• Securely generate and send the Card Embossing File to the personalization vendor.
• Generate the PIN mailers for the associated Card Embossing File and securely print the same for delivery together with the associated embossed cards.
• Track all cards and PIN mailer processing for production and delivery to the service branches and outlets within the agreed TATs.
• Daily management of card delivery process via outsourced courier and generating business report on delivery.
• Management of Monthly Card Expenses Provisions and Payments of all Vendor Invoices.
• Distribution of the instant issuance prepaid and debit cards stock received from the bureau to the respective branches for onward issuance to clients.
• Branch User support in relation to card issuance for card products.
• Timely escalation of challenges, risks identified to the assistant manager card production.
• And any other duty as may be allocated by assistant manager card production. And senior Manager card operations.
• Uphold the bank Imara 2.0 strategy and be a change maker as per the Pamoja narrative.

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s degree in a Business-related field from a recognized institution

Experience

• 1 Years’ experience in Card Operations

Generic Competencies

• Good business communication (written and verbal) skills.
• Must have a good time management skill.
• Should have a good interpersonal skill and be able to interact with all levels of personnel within and outside the Bank.
• Proficiency in the use of computers – Ms Office, relevant banking software.
• Good Problem Solving and analytical skills.

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The role is responsible for processing all card Issuing and Acquiring business settlements accurately and promptly in the Card Management System and Core Banking System in line with the laid down bank procedures and schemes regulations.

PRIMARY RESPONSIBILITIES:

The Incumbent will report to the Assistant Manager, Card Settlement and will be responsible for:

• Daily processing and reconciliations of both VISA and MasterCard Domestic and International issuing and acquired transactions across all the bank card products and acquiring channels to respective domestic VISA and MasterCard Settlement Agents and International NOSTROs
• Posting of all Daily Union Pay, VISA and MasterCard transactions to Bank General Ledger against settled reconciliation position
• Daily Merchant settlement of all acquired Ecommerce transactions against values received from the schemes as set out in the merchant Service Level Agreements and Bank settlements policy.
• Daily GL and Loyalty file generation and processing confirmation.
• Custodian to all daily scheme settlements reports, workings, and payment records
• Prompt processing and settlements of all Vendor and Supplier Invoices as per the agreed service standards and payment terms
• Daily processing and reconciliations of both VISA and MasterCard Domestic and International issuing and acquired transactions across all the bank card products and acquiring channels to respective domestic VISA and MasterCard Settlement Agents and International NOSTROs
• Prompt review of all scheme settlements reconciliation exceptions as highlighted by Card Reconciliation teams and follow up with respective state holders for resolution
• Bank Liaison Agent with other Banks and Schemes on matters relating to card issuing and acquiring settlements
• Custodian to all daily scheme settlements reports, workings, and payment records
• Completion of RTGS Transfers and generation to Payment Advices for all daily scheme settlements for domestic Agents
• Inter-General Ledger daily settlements transfers for the requisite accounts to complete the daily settlement and accounting process
• Ensuring all settlement fees and associated charges are properly accounted and posted to General Ledger as part of daily settlement process
• Daily tracking of all suspicious and fraudulent transactions processed and launched through various card schemes on both issuing and acquiring business segments to ensure proper investigations and successful closure
• Monthly reports compilation CBK NPS report and Business GL status report.
• Timely escalation of challenges, risks identified to the Supervisor.
• And any other duty as may be allocated by Supervisor or Senior Manager Card Operations.
• Uphold the bank Imara 2.0 strategy and be a change maker as per the Pamoja narrative.

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s degree in a Business related field from a recognized institution

Professional Qualifications

• Competences in Microsoft Offices Packages on MS EXCEL, MS WORD

Experience

• 2 Years’ experience in Card Operations
• Acquaintance to Banking and Accounting Applications.

Generic Competencies

• Good business communication (written and verbal) skills.
• Must have a good time management skills.
• Should have a good interpersonal skill and be able to interact with all levels of personnel within and outside the Bank.
• Proficiency in the use of computers – Ms Office, relevant banking software.
• Good Problem Solving and analytical skills.