Jobs at JLL

Job Description

• Working closely and taking direction from relevant Client FM Leads take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives.
• To assist in the delivery of ‘Instinct’ (customer experience) operational initiatives across your portfolio in close liaison with our service partners.
• To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building.
• Report to Surveyors in accordance with an agreed procedure, ensuring the Regional Facilities Manager (RFM) is kept informed on matters relating to standards of facilities management.
• To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets.
• To understand the principal terms of occupier’s leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas.
• In conjunction with the RFM, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PAM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems.
• Monitor contractor performance against agreed standards. Review service contracts as appropriate.
• Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the RFM.
• To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections.
• To work with other aspects of JLLs ‘Socially Responsible Management’ programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc.
• To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective manner.
• Assist and liaise with building surveyors/architects/consultants on major works.
• With the Surveyors, identify and arrange minor planned works.
• Prepare site regulations and issue permits to work for all contractor activities on site.
• Establish a regular inspection programme for each site in accordance with site insurance

Skills

• Command Skills – for coordinating all additional efforts;
• Customer Focus – for best Workplace Experience for users;
• Negotiating skills – for negotiating with business and suppliers for the best solution;
• Priority Setting – Set right priority also in cooperation with your manager;
• Problem Solving;
• Drive for Results;
• Human Experience – Ability to proactively manage day to day business with great Human experience as an outcome of understanding of the client needs.

Competencies

• Patience
• Up to date on the latest developments in the FM industry
• Helpful
• Empathic
• A desire to learn
• Strong team player

Experience

• Minimum 5 years of experience in a (Facilities related) Management position in a high demanding and international customer environment.
• Proven track record of Human Experience improvement and engagement.

Qualifications

• Bachelor’s degree Facilities Manager or equivalent

What You Can Expect From Us

• We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
• Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
• We can’t wait to see where your ambitions take you at JLL. Apply today!

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Job Description

Responsible for external Client / Hospitality services including visitor management, reception, client suite management and hospitality si.e. (FB, dining etc.)

• Responsible for and manage the Customer Experience services within reception and workplace and how it impacts all client employees and visitors
• Proactive communicator with all key influencers within JLL and client
• Liaising with the team and other key stakeholders.
• Support the operational Workplace Experience Survey NPS
• Own your operational space to ensure a fantastic Service Journey for customers within your location
• Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally
• To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
• To regularly monitor customer feedback and produce an appropriate action plan based on the results.
• To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.

Sound like you? To apply you need to be / have:

• You are passionate about people, providing them with great experiences. A natural "people person" with exceptional Customer Service skills 
• Has strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customers 
• High attention to detail 
• Flexible and proactive 
• Ability to react quickly and decisively when faced with a problem or issue 
• Team player, 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environment 
• Able to work off their own initiative and with minimal direction 
• Strong team player with a commitment to support their colleagues 
• Exceptionally organised and skilled in multi-tasking 
• Computer Literate – good understanding and working knowledge of office software. 
• Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions. 
• Proven track record of achievement 
• An ability to understand problems, its impact and provide resolutions in a timely manner 
• Feel empowered to take action and resolve issues quickly and thoughtfully 
• Excellent time management and organisational skills 
• Ability to work under pressure and to tight deadlines 

What You Can Expect From Us

• We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
• Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
• We can’t wait to see where your ambitions take you at JLL. Apply today!