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  • Posted: Feb 12, 2021
    Deadline: Not specified
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  • Medair is a humanitarian organisation inspired by Christian faith to relieve human suffering in some of the world’s most remote and devastated places. We bring relief and recovery to people in crisis, regardless of race, creed or nationality. As signatories of the International Committee of the Red Cross Code of Conduct, we believe that aid should b...
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    IM Shared Service Centre Team Leader

    Role Overview

    Lead a geographically disbursed team of Information Management (IM) Officers to oversee their contribution to Medair’s Global IM activities.  The role will work closely with the IMpact Project Manager to ensure implementation of newly developed tools across all of Medair’s country programs. The IM-SSC Team Leader will actively integrate and collaborate with Medair IM focal points in all Medair Country Programs; managing client relationships, scoping, consulting and IM tool implementation.  The job holder will ideally have a strong background managing IT Projects and ideally will also have experience working in the Humanitarian or Development sectors – with all of the understanding of the difficulty of working in conflict and natural disaster situations.

    Project Overview

    Global ITS provides Medair with centralised governance, strategy, direction, innovation and support in the use of the information technologies that amplify the people to people strategy.  Global ITS provides a centralised approach to ensure cost efficiency and integration, including country programs in the strategic design of systems, and delivers services locally where practical to ensure that the day-to-day needs of our GSO and country program colleagues are met. 

    Key Activity Areas

    Team leadership /Line Management

    • Remotely line-manage IM Officers in the Shared Service Centre by providing guidance and timely feedback, and lead by example to demonstrate accountability and professionalism.
    • Develop training and knowledge transfer plans so that members of the team can continue to grow in their roles and ensure proper coverage in case of staff absence or departure.
    • In conjunction with the IT Applications Manager, plan field trips for team members, and coordinate resources for short-term support to country programs where necessary.

    Shared Service Centre

    • Create a Global IM Community of Practice (CoP) across all country programs, and drive a pipeline of innovative ideas into the IMpact program working group.
    • Monitor work queues and allocate technical trouble-shooting resources according to Jira queue.
    • Communicate regularly with the country IM focal points to integrate and share innovative IM developments from these countries in the overall IM service plan.
    • Work closely with the IMpact Project Manager to ensure new tools are received through the pipeline and plan to implement and maintain these solutions across country programs.
    • Provide senior level of IM Support to create assessments and surveys, GIS maps, reports and dashboards for country programs. Design, develop and maintain Qlik, DHIS2, ArcGIS, ODK and other relevant software to provide IM services in the form of electronic data collection forms, databases, and interactive dashboards.
    • Provide training and assistance to IM focal points based in country programs in the most recently available technologies available for IM related requirements.
    • Build a training program of data protection/data literacy to be rolled out across all Medair country programs.
    • Support and repair issues related to assessments, surveys, GIS maps, reports and dashboards.
    • Coordinate and ensure an effective IM implementation, including refining standard data collection tools and scripting routine processes; managing effective information sharing and dissemination to all stakeholders.

    Information Governance

    • Create new IM change proposals and provides specialist advice on information management.
    • Create and maintains an inventory of information assets, which are subject to relevant legislation.
    • Contribute to the development of policy, standards and procedures for compliance with legislation.
    • Set standards for operational, geographical and population data. Maintain and distribute standards to IM colleagues and partner NGOs.

    Applications and Information Management Strategy

    • Development of a roadmap to upgrade and standardise the applications infrastructure across all country programs, outsourcing activities to focus on activities that are unique and cost-effective for Medair to maintain.

    Stakeholder Management

    • Communicate to country management and country advisors on the services offered by the Shared Service Centre. Work with country programmes to conceptualise with stakeholders IM tools customized to the priority needs and develop this in an IM improvement project.

     Team Spiritual Life

    • Reflect the values of Medair with staff, beneficiaries, and external contacts.
    • Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
    • Encouraged to join and contribute to Medair’s international prayer network.

    Qualifications

    • Degree in Informatics, Computer Science, Information Systems or related field.
    • Knowledge or certifications of Qlik, DHIS2, ArcGIS, ODK is a strong advantage.
    • Strong working knowledge of English (spoken and written). French desirable.

    Experience

    • 2 years’ IT Project Management experience is desirable.
    • 3 years’ experience in applications development, information management, business intelligence.
    • Experience working in Agile teams preferred. Experience building and managing a remote team of people. Knowledge and experience of change management.
    • Humanitarian knowledge of best practice in the field is an advantage – Medair experience is preferred.
    • Solid understanding and experience with data modelling, data architecture, data protection and retention, and other information management disciplines to support a global organization.
    • Strong planning and analytical skills. Experience in database management and mobile technologies.

    go to method of application »

    Finance Officer (Nairobi)

    This is an SSC Finance position based in Nairobi (Kenya), with regular field visits to the country programs supported by the SSC. Kenya Nationals as well as eligible personnel with a valid work permit for Kenya can apply.

    Role Overview

    Contribute to Medair overall mission by fulfilling the responsibilities for this position in the Finance Shared Service Centre (SSC) located in Nairobi (Kenya). Ensuring the quality and timeliness of the month-end closing, external statutory / donor audit and internal audits, and financial reporting of Medair. Ensuring an excellent partnership via strong collaboration with the GSO Finance Partner and local country finance team.

    Project Overview

    Medair Global Support Office (GSO / SSC) provides operational guidance for country programmes, along with both technical and compassionate support for our relief workers. Within our Global Support Office, we are also responsible for promoting the work of Medair to the world, to raise and manage the funds needed to run our life-saving and sustaining programmes, and to recruit international and GSO staff.

    Medair GSO Field Finance / SSC Finance team, primarily focus on Medair financial management for various country programs and related projects and grants.

    Key Activity Areas

    Responsibility / Outcomes

    • An important key player within SSC Finance team to ensure smooth operation.
    • Provide high level of dedication in achieving SSC team key objective of quality financial data / book closing in line with Medair Finance required deadlines, including timely review, reconciling and posting of financial transactions (Navigator/Navision or other systems) per “Closing Checklist”.
    • Contribute to the preparation of the local set of statutory finance books is kept updated in compliance with local statutory requirement via collaboration with local finance team and GSO Audit Support team. Contribute to preparing and reviewing monthly and annual financial statements for various country programs.
    • Engage in the Medair process standardization projects, as improving systems, policies and procedures on an on-going basis on key processes and ensure proper documentation and implementation to cope with the objectives of Medair.
    • Actively seek and provide training to the relevant country Finance teams in a systematic approach.
    • Contribute to the financial sustainability, such as cash position of each country program served is at optimal status for Medair via collaborating with GSO Finance & relevant country teams.
    • Provide support to the country finance teams as needed as “Roving Officer” with a visit once every two months to the country programs served.
    • Review and verify if country finance teams are in compliance with internal controls within “Finance / Accounting manual”.

    Qualifications

    Experience

    • College / university graduated in finance or accounting.
    • Professional qualification in finance, audit and accounting are desirable.
    • Holding CPA (certified public accountant), or CMA (certified managerial accountant) or other finance related licenses are strongly desirable.
    • Strong working knowledge of English (spoken and written). French desirable.
    • Minimum relevant working experience in accounting and finance for at least 4 years, it is a plus if holding field experience in the humanitarian or development sector.
    • Proficient in Excel; knowledge in Medair finance systems to be highly productive in performing the job.
    • Strong knowledge of accounting, finance, internal control and risk management.
    • Demonstrated ability to effectively interact with various stakeholders, working through issues and operational challenges with; also ensure the understanding of the cost drivers of the business and can provide insight to the non-finance members. Savvy in Technology and IT driven.
    • Proven managerial accounting experience with strong knowledge on a project-based organization.
    • Analytical ability with a good attention to detail with high capacity to draw intelligence from numbers.
    • Oral and written communication skills with the ability to present plans to support business decisions.
    • Good time management skills, ability to prioritize workload and to work to strict reporting deadlines.
    • Business Acumen: holding strong Field of knowledge for the position, specify in regard to Humanitarian essentials, Sphere and CHS standards, other international humanitarian guidelines and protocols (desirable).

      Innovation/changes

      Team Spiritual Life

      • Open to the challenge of a new ERP system.
      • Contribute to streamline and optimize the key processes related to Finance and other relevant key processes.
      • Work smartly with strong collaboration with various stakeholders.
      1. Lead and reflect the values of Medair with team, local staff, beneficiaries, and external contacts.
      2. Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of SSC Finance team, including team devotions, prayers, and words of encouragement.
      3. Encouraged to join and contribute to Medair’s international prayer network.Support in “Donor audits” via collaborating with various parties.

    go to method of application »

    Finance Specialist

    This is an SSC Finance position based in Nairobi, Kenya, with regular field visits to the country programs supported by the SSC. Kenya Nationals as well as eligible personnel with a valid work permit for Kenya can apply.

    Role Overview

    Contribute to Medair overall mission by fulfilling the responsibilities for this position in the Finance Shared Service Centre (SSC) located in Nairobi (Kenya). Ensuring the quality and timeliness of the month-end closing, external statutory / donor audit and internal audits, and financial reporting of Medair. Ensuring an excellent partnership via strong collaboration with the GSO Finance Partner and local country finance team.

    Project Overview

    Medair Global Support Office (GSO / SSC) provides operational guidance for country programmes, along with both technical and compassionate support for our relief workers. Within our Global Support Office, we are also responsible for promoting the work of Medair to the world, to raise and manage the funds needed to run our life-saving and sustaining programmes, and to recruit international and GSO staff.

    Medair GSO Field Finance / SSC Finance team, primarily focus on Medair financial management for various country programs and related projects and grants.

    Key Activity Areas

    Responsibility / Outcomes

    • Contribute to the development of concepts and techniques, ensure the quality and timeliness of complex tasks in creative and effective ways, interact with various stakeholders such as GSO finance partners, various depts, country Finance Manager to drive efficiencies.
    • An important key player within SSC Finance team to ensure smooth operation.
    • Ensure high quality financial data / book closing in line with Medair Finance required deadlines, including timely review, reconciling and posting of financial transactions (Navigotor/Navision or other systems) per “Closing Checklist”.
    • Ensure that a local set of statutory finance books is kept updated in compliance with local statutory requirement via collaboration with local finance team and GSO Audit Support team. Contribute to preparing and reviewing monthly and annual financial statements for various country programs.
    • Strongly drive Medair process standardization projects, as improving systems, policies and procedures on an on-going basis on key processes and ensure proper documentation and implementation to cope with the objectives of Medair, and strive to be a “Super user” of Medair ERP system.
    • Actively seek and provide training to the relevant country Finance teams in a systematic approach.
    • Proactively drive other departments to improve overall Medair’s efficiencies.
    • Ensure the financial sustainability, such as cash position of each country program served is at optimal status for Medair via collaborating with GSO Finance & relevant country teams.
    • Actively provide consultancy and support to the country finance teams as needed as “Roving Officer” with a visit once every two months to the country programs served and also the special targeted visit in the annual performance objectives.
    • Review and verify if country finance teams are in compliance with internal controls within “Finance / Accounting manual”.
    • Proactively participate in “Donor audits” via collaborating with various parties. Ensure timely communication regarding audit observations are properly followed upon by various stakeholders.

     Innovation/changes

    • Implement a new ERP system.
    • Contribute to streamline and optimize the key processes related to Finance and other relevant key processes.
    • Work smartly with strong collaboration with various stakeholders.
    • Renew mindset to have proactive approaches on tasks and jobs.

    Team Spiritual Life

    • Lead and reflect the values of Medair with team, local staff, beneficiaries, and external contacts.
    • Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of SSC Finance team, including team devotions, prayers, and words of encouragement.
    • Encouraged to join and contribute to Medair’s international prayer network.

    Qualifications

    • College / university graduated in finance or accounting.
    • Professional qualification in finance, audit and accounting. Preferred in holding CPA (certified public accountant), or CMA (certified managerial accountant) or other finance related licenses.
    • Strong working knowledge of English (spoken and written). French desirable.

    Experience

    • Minimum relevant working experience in accounting and finance for at least 7 years, it is a plus if holding field experience in the humanitarian or development sector.
    • Proficient in Excel; knowledge in Medair finance systems to be highly productive in performing the job.
    • Strong knowledge of accounting, finance, internal control and risk management.
    • Demonstrated ability to effectively interact with various stakeholders, working through issues and operational challenges with; also ensure the understanding of the cost drivers of the business and can provide insight to the non-finance members. Savvy in Technology and IT driven.
    • Proven managerial accounting experience with strong knowledge on a project-based organization.
    • Analytical ability with a good attention to detail with high capacity to draw intelligence from numbers.
    • Oral and written communication skills with the ability to present plans to support business decisions.
    • Good time management skills, ability to prioritize workload and to work to strict reporting deadlines.
    • Business Acumen: holding strong Field of knowledge for the position, specify in regard to Humanitarian essentials, Sphere and CHS standards, other international humanitarian guidelines and protocols (desirable).

    go to method of application »

    Head of Logistics Shared Service Center (SSC)

    Role Overview

    Provide effective and efficient shared business support services by setting up, providing leadership, management and oversight of the running of Logistics function, featured with customer centric and legally compliant for Logistics Shared Service Center based in Nairobi. The Head of Logistics SSC oversees a service delivery team to provide effective and cost-efficient transactional support to all country programs identified in Service Level Agreements (SLAs) and to GSO.

    Project Overview

    GSO Logistics (Global Support Office located at Ecublens, Switzerland) provides operational guidance for country programmes, along with both technical and compassionate support for our relief workers. Shared Service Center – Logistics, located in Nairobi (Kenya), provides various logistic services to various country programs or GSO of Medair, including, but not limited to, via collaboration with GSO Logistics Team, manage and provide all the activities related to procurement, supply chain management, infrastructure, fleet, equipment & communication means. And via collaboration with GSO Logistics team, SSC develops and executes the policies and processes related to logistics activities in the field.

    Key Activity Areas

    Shared Services Management

    • Provide strong leadership, proactive People Management of Logistic SSC & oversight of the running of SSC.
    • Effective performance management of all SSC employees, ensuring assessment, development and performance management against objectives and agreed competencies.
    • Implement Medair’s relevant organisational standards, ensuring compliance with legal obligations across the transactional SSC. Ensure that the Logistics SSC runs effectively and efficiently.
    • Systematically establish measurement and relevant report on service delivery standards for Logistics SSC.
    • Ensure measurement, management and achievement of targeted results of the SSC in terms of efficiency and service delivery to a high standard according to the SLAs agreed with the country programs and other parties.
    • Promote and instil customer centric culture & effective partnership working with internal stakeholders.
    • Timely assess and address “Unresolved” queries and complaints.
    • An active contributing member to Medair Logistics global operation to build up overall Logistics capacities.
    • Strive to gain economic savings for Medair and increased service levels from suppliers.

    Logistics / Administration

    • Ensure cost–effective delivery of SSC transactional logistics support services that effectively support the operations of country programmes identified in the SLAs, including, but not limited to: procurement and facilitation of effective services for conferences, facilities, office management etc.
    • Support the GSO Logistics in the implementation of the corporate and divisional logistics strategy.
    • Management and reporting of the SSC budget. Accountable for the implementation of the budget plans for the SSC and ensuring cost- effectiveness of the centre.
    • Ensure effective co-ordination between the Logistic SSS team, country programme Logistic Managers & observance of specified compliance requirements.

    ERP system

    • SuperUser for the ERP system in order to manage the SSC team’s performance in high efficiency level.
    • Train field programs or new comers on ERP when necessary to build up overall Medair Logistics capacity.

    Others

    • Actively solicit feedback from the fields / GSO and provide feedback to optimize relevant policies / procedures related to Logistics functions via collaboration with GSO if necessary.
    • Design and drive other ad-hoc projects to improve the overall SSC Logistics performance and quality.

    Logistics Emergency response

    • Coordinate the emergency kit procurements in order to be fully equipped & deployable all year round.

     Team Spiritual Life

    • Reflect the values of Medair with staff, beneficiaries, and external contacts.
    • Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
    • Encouraged to join and contribute to Medair’s international prayer network.

    This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

    Qualifications

    • Bachelor’s Degree is preferred, preferably with Supply Chain or Business Operations concentration.
    • Professionally qualified in Logistics or other service management framework qualification or decent experience of leading SSC and ensuring continuous improvements in transactional, non- strategic operational services.
    • Strong working knowledge of English (spoken and written). French desirable.

    Experience and competencies

    • Professionally qualified SSC Manager, preferably with 7 years’ experience in a large and / or complex organisation, and the ability to lead, influence and support colleagues in appreciating the importance of effective and efficient shared services support standards, Service Level Agreements , processes, procedures and controls; ability to specify, design and use business operations and performance management mechanisms to achieve control and assurance across a complex and diverse business in a similar organizational setting.
    • Operational and management experience in Logistics. Expertise in the translation of thought leadership in SSC design into design of effective SSC from the customers’ perspective.
    • Experience of leading the implementation of operational improvements through a SSC and the persistence to achieve change in a challenging environment; Maximising resource utilization.
    • A strong commitment to Medair’s purpose, a broad understanding of the work culture in the “Humanitarian aid” sector and its impact on key areas of responsibility and a commitment to humanitarian principles.
    • Proven strong experience and knowledge of operational logistics and supply chain, policies and procedures.
    • Experience of designing and implementing and monitoring and evaluation tools to ensure a high level of customer service according to the Service Level Agreements.
    • Knowledge of Humanitarian Essentials, Sphere and HAP Standards and other international humanitarian guidelines and protocols.

    go to method of application »

    Change Management Specialist

    This is a Medair Global Team position, with up to 12 weeks in the field in a year. Position will be located in Nairobi Kenya or Beirut (or Zahle) Lebanon. The role is open for applicants based in Kenya or Lebanon – a valid work permit is required for any of those destinations.

    Role Overview

    Support the IT Project Office in designing a strategic overview of all Digital Transformation Projects with specific regard to the behavioural change management aspects. Using strong Change Management Methodologies, in conjunction with the relevant Project Managers, the role will design a roadmap for communications, workshops and training, will design training curriculum, and will roll-out a training program for all of Medair, including delivery of training where appropriate.

    Project Overview

    Medair’s Global Support Office (GSO) provides operational guidance for country programmes, along with both technical and compassionate support for our relief workers. Within our headquarters and affiliate offices, we are also responsible for promoting the work of Medair to the world, to raise and manage the funds needed to run our life-saving and sustaining programmes, and to recruit international and GSO staff. Global ITS provides Medair with centralised governance, strategy, direction, innovation and support in the use of the information technologies that amplify the people to people strategy.  Global ITS provides a centralised approach to ensure cost efficiency and integration, including country programs in the strategic design of systems, and delivers services locally where practical to ensure that the day-to-day needs of our GSO and country program colleagues are met. Medair’s Global ITS Project Office is a new function, and will be responsible for the co-ordination and reporting of all major IT Projects across Medair globally.

    Key Activity Areas

    Change Management

    • Create and implement behaviour change management strategies and plans to maximize user adoption of new IT software and minimize overall risk so that Medair’s IT Digital Transformation is achieved.
    • Create actionable deliverables for core components of the change management strategy including communications plan, training plan, impact assessment / resistance management plan.
    • Provide reporting on uptake of new systems to ensure successful project implementation.

    Internal Communications

    • In conjunction with all IT Project Managers, create a communications plan for all digital projects to ensure that the organisation is updated on all upcoming changes, dates etc.
    • Craft strong and attractive internal communications and publish on a regular basis – in French and English.

    Systems Training and Development

    • Develop and maintain professional training packages across all new digital processes and software incorporating; high quality, customised training materials including version control (in both French and English), full training delivery plans taking account of differentiation and assurance of learning along with policies, procedures and system enhancements, production of learning evaluation assessments and production of Training Needs Analysis.
    • Deliver professional uniform training courses to employees incorporating; high quality, professional training interventions in line with training plans and learner requirements, and using empathy and sensitivity to help learners overcome any barriers they may have to learning.
    • Provide training advice/support to Project Managers during Project Initiation through to Project Implementation and continuing into Project Review.

    Innovation/changes

    • This position requires the ability to propose improvements of systems or processes in the Project Office function.

     Team Life

    • Reflect the values of Medair with staff, beneficiaries, and external contacts.

     This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

    Qualifications

    • A Bachelor’s degree in Business, Administration, or a related field.
    • Strong working knowledge of English and French (spoken and written). (Arabic is an advantage)
    • ADKAR certification and experience is an advantage. Other Change Management methodology acceptable.

    Experience / Competencies

    • Minimum of 5 years professional experience in a relevant field of work.
    • A Project Management Professional (PMP) Certification may be advantageous.
    • MS Project or other Project / Portfolio Management Tools. Excel to a reasonable degree.
    • Proven ability to take technological concepts and communicate these in a way that people understand. The ability to influence and persuade is required.
    • Understanding of, and ability to, move people along a journey to acceptance of new tools and processes.
    • Ability to project manage, knowledge in lean management.
    • Report writing. Training. Behavioural Change Management.
    • Excellent written and verbal communication skills.
    • Excellent public speaking and ability to deliver training in both French and English.
    • Strong attention to details and technicalities.
    • Excellent organizational and technical skills.
    • Good interpersonal and multi-tasking skills across multiple cultures.

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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