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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Detailed Job Description
Reporting to the Senior Manager - Enterprise Service Support, the position holder is responsible for performing complex 2nd Line technical support operations for enterprise customers as well as support digital services as per respective portfolio, perform 2nd line support for escalations from the Enterprise Service Support teams (ECS and Platinum) and liaise with internal stakeholders and vendors to offer permanent solutions to recurring problems.
Key Responsibilities:
QUALIFICATIONS
Closing date: 22 May 2022
Detailed Description
Reporting to the Enterprise Premium Support Manager- the holder of the position will perform complex EBU 1st and 2nd Line technical support operations for top tier SME & MME enterprise customers as well as support digital services as per respective portfolio, perform 2nd line support for escalations from the Enterprise Customer Support team and liaise with internal stakeholders and vendors to offer permanent solutions to recurring problems.
Key Responsibilities:
QUALIFICATIONS
Closing date: 22 May 2022
Detailed Description
Reporting to the Enterprise Premium Support Manager- the holder of the position will perform complex EBU 1st and 2nd Line technical support operations for Top tier Corporate enterprise customers as well as support digital services as per respective portfolio, perform 2nd line support for escalations from the Enterprise Customer Support team and liaise with internal stakeholders and vendors to offer permanent solutions to recurring problems.
Key Responsibilities:
QUALIFICATIONS
Closing date: 22 May 2022
Detailed description
Reporting to the Senior Manager, Data center Power Planning and Support, the position holder is responsible for Data Center Modernization strategy, Consolidation of legacy MSR’s and Data Centers. Holder will also guide Energy infrastructure standardization within Safaricom Data Centers, MSRs and OLTs as access network The successful candidate will develop and maintain gold standards in Data Centers, MSRs, OLTs and Access sites and ensure compliance by stakeholder entities/teams. The successful candidate will also prioritize initiatives that stem NoPEX rise
Key Responsibilities:
QUALIFICATIONS
Closing date: 24 May 2022
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