Jobs at Tata International Limited [TIL]

Responsibilities:

• Receive Job Card from the Workshop Supervisor and work on allocated tasks.
• Check and compare the Job Card details that have been recorded.
• Work on allocated tasks in the Job Card.
• Record start and end time on each assignment.
• Report any observations (problems) not included in the Job Card.
• Return all parts removed from the vehicles.
• Inform Workshop Supervisor on completion of assigned tasks in the Job Card and handover Vehicle key.
• Report any reasons for delay of assigned tasks
• Ensure that you keep the allocated working bay clean at all times.
• Keep all vehicles that may have delays in repairs off the Working Bay.
• Keep good custody of all assigned tools.
• Road Test for troubleshooting.
• Ensure safety precautions at the workshop at all times.

Minimum Qualifications and Experience

• At least 3 years’ hands on experience in a commercial Auto Workshop.
• National Diploma in Automotive/ Mechanical engineering or related field.
• Must have a Driving License.
• Knowledge in handling TATA vehicles will be an added advantage.

Attributes and Skills:

• Excellent experience in automobiles especially in the commercial vehicles segment, extensive knowledge of motor mechanics.
• Team player, result oriented and should hold a valid driving permit.
• Should be of high integrity and professional.
• An in-depth knowledge of Tata spares.
• Strategic appreciation of the distribution business.
• Excellent communications and time management skills.
• Ability to work logically and systematically.
• Strong computer skills.
• Excellent analytical, problem solving and organizational skills

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Responsibilities:

Customer Centricity

• Key Account Management Dossier collation & update in portal
• Key Account Management Action follow ups for effective closure & setting up Monthly / Quarterly /
• Annual engagement plans in collaboration with Business Head /Auto Head.
• CCMP/ NPS / PSF / CSI – Support Action planning & effective closures. (Identify repeat complaints, collaborate with all HODs/stakeholders to ensure corrective / preventive action plans are identified and effectively deployed)
• VOC – Capture Customer visit reports & collate key Requirements / Complaints / follow up action items.
• Competition – Track, Collate & Publish key updates on key market activities

Reviews

• Collate & update Weekly Country review templates
• Collate & update Monthly Review templates
• Collate & update Quarterly Review templates

Strategy & Continuous improvement

• Support / follow up on strategic action plans with Action plan owners
• Send monthly updates on Strategic action plan progress
• Support / follow up on Continuous improvement action plans at location
• Send monthly updates on Continuous improvement plan progress.

Desired Profile:

• Excellent experience in automobiles, especially in the commercial vehicles segment.
• Business Acumen
• Flexible with time management skills.

Minimum Qualifications and Experience.

• Experience: 3- 5 years (Preferably Automotive Industry)
• A degree in a relevant field.

Attributes and Skills:

• Should be of high integrity and professional.
• MS – Excel & PowerPoint,
• ERP / BI tool exposure,
• Basic project Management,
• Strong communication,
• Team player & strong persistence

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Responsibilities:

• Gain a clear understanding of customers’ requirements, recommend requirements and make a sale.
• Make accurate, rapid cost calculations and provide customers with quotations for spares.
• Update spares database and reports on a day-to-day basis for loss of sale from the front counter.
• Respond to incoming email and phone enquiries with appropriate quotations for spares
• Shipment of spare parts sales order
• Review sales performance against monthly targets, aiming to meet or exceed targets.
• Reconcile LPO of customers and supply pending items when available.
• File invoices in file as per series.
• Ensure all receiving and issuing of parts are done with the barcode scanners.
• Market Spare parts in Kisumu and Its surroundings.
• Perform any other responsibilities assigned from time to time

KRAs:

• Achievement of Monthly spares parts sales against target.
• Maintaining of High Fill ratio – Not less than 85%
• Sales returns need to be kept at Minimum Less than 2% of total sales.
• Sale of non-moving parts at least USD 10,000 per month.

Desired Profile:

• Mechanical Auto Technical skills
• Business Acumen
• Flexible with time management skills.

Minimum Qualifications and Experience.

• At least 5-6 years’ hands on experience in the sale of Auto Spares Parts especially in the Commercial vehicle segment.
• Degree in mechanical engineering, Auto stores management, Supply chain management or related field.
• ICT literate.

Attributes and Skills:

• Excellent experience in automobiles especially in the commercial vehicles segment, extensive knowledge of motor mechanics.
• Team player, result oriented and should hold a valid driving permit.
• Should be of high integrity and professional.
• An in-depth knowledge of Tata spares.
• Strategic appreciation of the distribution business.
• Excellent communications and time management skills.
• Ability to work logically and systematically.
• Strong computer skills.
• Excellent analytical, problem solving and organizational skills