Customer Liaison Officer at Tata International Limited [TIL]

Responsibilities:

Customer Centricity

• Key Account Management Dossier collation & update in portal
• Key Account Management Action follow ups for effective closure & setting up Monthly / Quarterly /
• Annual engagement plans in collaboration with Business Head /Auto Head.
• CCMP/ NPS / PSF / CSI – Support Action planning & effective closures. (Identify repeat complaints, collaborate with all HODs/stakeholders to ensure corrective / preventive action plans are identified and effectively deployed)
• VOC – Capture Customer visit reports & collate key Requirements / Complaints / follow up action items.
• Competition – Track, Collate & Publish key updates on key market activities

Reviews

• Collate & update Weekly Country review templates
• Collate & update Monthly Review templates
• Collate & update Quarterly Review templates

Strategy & Continuous improvement

• Support / follow up on strategic action plans with Action plan owners
• Send monthly updates on Strategic action plan progress
• Support / follow up on Continuous improvement action plans at location
• Send monthly updates on Continuous improvement plan progress.

Desired Profile:

• Excellent experience in automobiles, especially in the commercial vehicles segment.
• Business Acumen
• Flexible with time management skills.

Minimum Qualifications and Experience.

• Experience: 3- 5 years (Preferably Automotive Industry)
• A degree in a relevant field.

Attributes and Skills:

• Should be of high integrity and professional.
• MS – Excel & PowerPoint,
• ERP / BI tool exposure,
• Basic project Management,
• Strong communication,
• Team player & strong persistence