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  • Posted: Oct 19, 2022
    Deadline: Oct 21, 2022
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    Tata International Limited (TIL) is a global trading and distribution company with a presence in manufacturing and supply chain integration in select businesses. With a network of offices and subsidiaries in more than 39 countries across Africa, Asia, Europe and the Americas, we leverage our worldwide presence and our sourcing and marketing competencies to w...
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    Customer Liaison Officer

    Responsibilities:

    Customer Centricity

    • Key Account Management Dossier collation & update in portal
    • Key Account Management Action follow ups for effective closure & setting up Monthly / Quarterly /
    • Annual engagement plans in collaboration with Business Head /Auto Head.
    • CCMP/ NPS / PSF / CSI – Support Action planning & effective closures. (Identify repeat complaints, collaborate with all HODs/stakeholders to ensure corrective / preventive action plans are identified and effectively deployed)
    • VOC – Capture Customer visit reports & collate key Requirements / Complaints / follow up action items.
    • Competition – Track, Collate & Publish key updates on key market activities

    Reviews

    • Collate & update Weekly Country review templates
    • Collate & update Monthly Review templates
    • Collate & update Quarterly Review templates

    Strategy & Continuous improvement

    • Support / follow up on strategic action plans with Action plan owners
    • Send monthly updates on Strategic action plan progress
    • Support / follow up on Continuous improvement action plans at location
    • Send monthly updates on Continuous improvement plan progress.

    Desired Profile:

    • Excellent experience in automobiles, especially in the commercial vehicles segment.
    • Business Acumen
    • Flexible with time management skills.

    Minimum Qualifications and Experience.

    • Experience: 3- 5 years (Preferably Automotive Industry)
    • A degree in a relevant field.

    Attributes and Skills:

    • Should be of high integrity and professional.
    • MS – Excel & PowerPoint,
    • ERP / BI tool exposure,
    • Basic project Management,
    • Strong communication,
    • Team player & strong persistence

    Method of Application

    Please send an updated and detailed CV including a cover letter to info.Kenya@tatainternational.com.

    Closing date for receiving applications is 21st October 2022.

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