Jobs at Zipline

About You And The Role

Does the thought of working with government stakeholders in Kenya to integrate Zipline's medical delivery services in the national healthcare supply chain get you excited? Do you enjoy taking full ownership of projects you work on, from supply chain mapping and pricing analysis, to crafting SOPs around quality management? At Zipline your work is intended for the field, customers are counting on it today, so there is no time for ambiguous communication or aiming low. The team you'd be working with is a small and mighty group of individuals from around the world, all trying to build a nationally-integrated drone delivery service of medical products for healthcare providers and patients in Kenya. This role will require you to go above and beyond the job description and build a scalable foundation for all of the health system integrations in Kenya.

What You'll Do

• Health System Integration & Operationalization – Conduct research, define requirements, and interface internally and with external stakeholders to support (1) the development of systems integration processes and (2) the build of systems integration technology.
• Regulatory & Quality Compliance – Ensure that Zipline’s pharmaceutical-related processes and operations meet regulatory requirements through the design of SOPs, quality processes, and training materials.
• Stakeholder Relationship Management – Build and maintain relationships, and develop communication mechanisms with key stakeholders on Zipline’s performance and impact.
• Continuous Growth – Identify opportunities to expand Zipline’s reach within the public/private healthcare systems and pharmaceutical supply chains.

What You'll Bring

• Experience navigating stakeholders in Kenya and engaging several groups with varying levels of pharmaceutical knowledge.
• Experience implementing technical and complex projects with public and private stakeholders in the healthcare sector in Kenya.
• Global knowledge of rules, regulations and standard practices surrounding medical/pharmacy practices, pharmaceutical supply chain, and patient safety.
• Deep and practical knowledge of pharmaceutical supply chains in Kenya.
• Ability to think and communicate with a systems perspective.
• Strong visual, written & verbal communications skills with experience working on proposals, reports, SOPs, and presentations.
• Ability to turn data points into compelling user insights and stories that you communicate in a simple and effective way to stakeholders.
• An entrepreneurial mindset and are able to fully own the projects you are working on.
• A high aptitude for learning/growing technical skills.

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About You And The Role

The Workplace & Facilities Administrator plays an essential role in keeping our distribution center operations well coordinated and running seamlessly. Without you and the work you put in to achieve results, our teams will not be successful.

This position will be based in Chemelil, Kenya.

What You'll Do

1. Plan and execute operational tasks: Be the most vibrant planner and executor of key activities that keeps operations running smoothly; transport and movements, housing, maintenance and many more. This would require you to be a very good communicator, highly flexible and be a supportive team player as there is high engagement with multiple stakeholders.
2. Plan and execute administrative tasks: You would be responsible for preparing communications, such as memos, emails, invoices, reports and other in country correspondence. You will also be responsible for scheduling staff and other meetings; as well as scheduling appointments where necessary. Where required you would also be responsible for collating and distributing mails and action item tasks from staff and other meetings
3. Ensure facilities and equipment are well maintained: You'll be responsible for reporting, tracking and supervising corrective and preventive maintenance actions on distribution center facilities and equipment (vehicles, generators, etc.). You are expected to close these actions out and properly document them.
4. Coordinate and support visitors: You’ll be the point of contact for all visitors to and from the center. You’ll be responsible for ensuring a seamless and world-class hospitality experience for all visitors coming to the center.
5. Coordinate and organize Stakeholder Meetings: You would be responsible for working with country and global level leadership to coordinate and organize stakeholder meetings
6. Documentation Management: You will be responsible for ensuring that correspondence between stakeholders and country leaderships are submitted promptly and archived appropriately. You will be required to write and edit documents from letters to reports and instructional documents
7. Manage vendors: You’ll be responsible for sourcing, on-boarding and managing vendors (food, sundries suppliers, service providers and contractors) and expected to make input into the processing of their payments.
8. Supervise facilities support teams and contractors: You’ll be responsible for ensuring a high quality work output of the facilities support teams such as janitors and drivers.

What You'll Bring

• Minimum of a diploma certificate
• Prior experience in facilities management and administration (maintenance planning and scheduling, team management and leadership)
• Strong data gathering and analytics and reporting skills. Able to work with computing systems (G Suite, Microsoft Office Suite etc.)
• Licensed Driver who is able to drive a manual vehicle