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  • Posted: Dec 14, 2021
    Deadline: Not specified
  • The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, education, emergency food security, legal assistance, and water,sanitation and hygiene sectors. The Norwegian Refugee Council has approximately 5000 committed and competent employees involved in projects across four continents. In addition, NRC runs one of the world’s largest standby rosters -NORCAP, with 650 professionals, ready to be deployed on 72 hours notice when a crisis occurs
    Read more about this company


    Global Recruitment Adviser (English & Spanish)

    Job Description

    Please note fluency in both English and Spanish is required for this role. Language skills will be tested and used as a criteria.

    Are you passionate about making the world a better place for people displaced by war and conflict? Are you an expert in identifying talents, delivering excellent customer service, and improving the hiring process?

    Norwegian Refugee Council welcomes your interest in one of its most exciting employment opportunities!

    We are looking for a talented Global Recruitment Adviser who will join the exciting adventure of building the best place to work with us at the NRC Global Recruitment Centre.

    NRC launched its first Global Recruitment Centre in November 2020 in Nairobi. By establishing the Centre, NRC aims at driving efficiency and quality of recruitment in support of all its offices and operations in more than 30 countries. The Recruitment Centre covers a large functional scope comprising of five main areas: Attract, Search, Recruit, Vet and Contract. It is led by the Head of the Centre and consist of a team of expert recruiters and HR coordinators.

    Main Responsibilities

    1. Manage end-to-end recruitment process and deliver outstanding service to NRC hiring managers and candidates
    2. Develop a recruitment plan together with hiring manager for each recruitment and translate requirements into a solution-based recruitment strategy
    3. Provide advice and direction to hiring managers, HR staff and candidates about the entire hiring process, build those relationships effectively being a trusted adviser to both NRC staff and candidates
    4. Thoroughly assess candidates to ensure suitability for the role; evaluate and screen submitted applications, conduct interviews and perform assessment tests
    5. Ensure effective candidate management through ongoing communications regarding questions, updates and status during the recruitment; ensure candidates are treated with the utmost care throughout their process
    6. Identify and escalate any potential or actual issues/risks with delivering recruitment services
    7. Ensure effective sourcing and selection support based on knowledge of NRC programmes and context
    8. Maintain knowledge of the constantly changing environment of the marketplace relative to the sourcing and recruitment of qualified humanitarian professionals
    9. Ensure compliance with and adherence to NRC policies, procedures, tools, minimum standards, personal data protection rules and regulations and adhere to service level metrics to enable operational excellence


    • Experience in operating global recruitment including sourcing, competency-based interviews, talent pools, and use of selection techniques
    • Certification in psychometric tools, preferably tests from Cut-e, is an asset
    • Experience working in an international organization
    • Highest level of customer service orientation, strong drive and “can-do attitude”
    • Commitment to humanitarian principles and values and ability to convey them
    • Fluency in English, both written and verbal
    • Fluency in Spanish, both written and verbal
    • Understanding of the importance of a strong employer brand in recruitment and ideally experience in employer branding
    • Tech savvy, comfortable communicating virtually and learning new office tools, keeping abreast of advances in technology and social media
    • Minimum Bachelor’s degree in related field or equivalent experience
    • Experience recruiting in North & Central America, and/or Latin America
    • Experience recruiting in Central & West Africa region
    • Previous Shared Service experience is an important asset
    • A good sense of humour would be an asset!

    Find more details in JOB DESCRIPTION

    Personal Qualities

    To be successful in this role, you need to be service-minded with strong multi-cultural awareness and sensitivity. You have a positive attitude with an understanding that priorities might change and flexibility is key to deliver in a dynamic work situation. You are interested in the humanitarian sector and want to contribute to the work of the organisation. A good sense of humour would be an asset!

    Terms of Employment

    • Contract type & Duty Station: National Contract  – This position is open to nationals of Colombia, Venezuela, Honduras or any other location where NRC is present, please state your preference in the application.
    • Position on grade 8 
    • Contract length: 12 months

    All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and relationships.

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    Regional Education Adviser

    Job Description

    All NRC employees are expected to work in accordance with the organisation’s core value: dedication, innovation, inclusivity and accountability. These attitudes shall guide our actions and relationships.


    The Regional Programme Department for East Africa and Yemen (EAY), based in Nairobi and managed by the Regional Programme Director, is responsible for the strategic development of NRC programming in the region by maximizing the support to and the development of Country Offices (Cos) as well as by exploring and creating synergies among COs. The Regional Programme Department is focused on research, policies, guidance & procedures, evidence and learning, capacity building, programme quality and donor relations. The department includes a Core Competency and Thematic Advisers a Programme Development and Support Unit and a Monitoring and Evaluation (M&E) Unit.

    Overview of the Role

    The Regional Education Adviser will provide a range of advisory support, technical oversight and capacity building to CO staff in relation to their own specialist area of expertise.

    Additionally, they may act within regional CC and thematic team as the lead on a particular cross- cutting area of programme strategy and development.  Staff within the team will be expected to contribute to global development initiatives as part of the wider community of specialists.

    The Core Competence and Thematic team are part of a technical matrix structure and are required to work collaboratively with colleagues in both the technical and the operational management structures in country offices, and the regional management group.  They also have a technical accountability to the global programme function, policy, strategy, and direction as determined through the Head Office level of NRC. Collaborative working with colleagues within the wider regional programme team, at HO and in other Regions is essential to effectiveness in the role and maximising the shared learning across NRC.

    What you will do

    1. Responsible for ensuring compliance and adherence to NRC policies, guidance and procedures in relation to the thematic area while contributing to the development of policies, strategies, tools and new approaches with a focus on innovation and piloting.
    2. Responsible of supporting the development of country/regional core competence strategies and implementation plans in line with global policies and strategies.
    3. Responsible for providing strategic advice and technical support and capacity building support to the Country Offices in the region on relevant core competency or cross-cutting issues across Country Offices in the region and the Regional Office.
    4. Ensure that education based programming approaches, including youth programming, contributes to integrated programming and analysis and that these interventions are measured
    5. Responsible for ensuring that best practices within the core competency are identified, documented and disseminated both within the region and beyond.
    6. Work in partnership with M&E staff, to ensure the alignment of the programmatic areas in the M&E and PCM systems in relation to own core competency.
    7. Responsible for identification, development and maintenance of relationships with relevant stakeholders (e.g., donors, UN agencies, NGOs, research- and educational institutions, private sector) related to programmes in general and more specifically as related to NRC’s Core Competencies.
    8. Work in partnership with the regional and country office advocacy leads to identify and develop regional advocacy issues related to the core competence and relevant cross-cutting issues.

    Specifically you will 

    1. Work on Youth Education and Training:  The regional education adviser will be responsible for oversight and development of our Youth Education and Training programming in the region.
    2. Work on non-formal education, specifically Accelerated Education:  The regional adviser will be responsible to have oversight and ensure programme quality and programme development within this field.
    3. Provide psychosocial support: the regional education adviser will support countries to integrate classroom based psychosocial support into our education programming, through our Better Learning Programme.
    4. Work collaboratively with Learning and Development (L&D) lead in the Region, and HO Programme and L&D colleagues, on the review and development of learning provision within the region relating to education, including induction, training provision to CO CC project managers, and capacity building initiatives. 
    5. Act as the focal point within the Region on learning and development initiatives as an integral part of capacity building for CC and Thematic within the COs, working collaboratively with other CC and Thematic Advisers and the L&D lead within the region, and with colleagues at HO (Global Programme Development Section and OD L&D)

    What you will bring

    • Several years of documented experience working within the education (in emergencies) field
    • Experience of strategic approaches to programme development
    • Experience of developing practical tools and resources
    • Experience of programme quality assessments, programme development and delivery
    • Understanding of and commitment to organisational learning, and the role and contribution of M&E to quality management and development
    • Experience from working in complex and volatile contexts, with preference for previous experience in the East Africa Region
    • Experience of delivering learning and development as part of quality improvement and capacity building
    • In-depth knowledge and expertise of non-formal education approaches, specifically Accelerated Education programming
    • In-depth knowledge on (classroom-based) psychosocial support provision to children and young people
    • In depth knowledge on youth education and training programming, including on youth engagement and on linking education and training to livelihood opportunities
    • Extensive experience in working with Ministries of Education and/ or strengthening national education systems
    • Fluency in English and (relevant languages for the Region), both written and verbal is an asset

    We are also looking for people who 

    • Can plan and deliver results
    • Have a strong Analytical skills
    • Are able to think strategically
    • Are able to communicate with impact and respect
    • Can manage performance and development of staff
    • Ability to influence others

    To learn more regarding this role, please click on Regional Education Adviser

    What we Offer

    Contract Duration: 24 months 

    Grade: Grade 9 according to NRC Salary Structure

    Duty Station: Nairobi, Kenya

    Travel: 40%

    Start Date: As soon as possible

    Method of Application

    Use the link(s) below to apply on company website.


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