Openings at Canonical

• The Dell Alliance Manager will be a key contributing team member within the growing Dell alliances organization. This individual will assist in achieving operational excellence and global expansion for this important relationship. Reporting to the Senior Director of Global Alliances - Dell, the Dell Alliance Manager will work closely with Dell and Canonical teams in various geographies to enable Dell teams, generate and transact opportunities, drive a Canonical agenda within Dell, and achieve targeted results. 
• The Dell Alliance Manager is responsible to build trusted relationships with Dell, increase Canonical market share and attach rate, evangelize the partnership and drive business interactions from across persona - from engineer to CxO. They will often run customer workshops focused on particular initiatives at that customer, attend sales events, give public presentations and participate in executive engagements as coordinated by the Senior Director.

Location: This is open for EMEA or North America 

What your day will look like

• Build strategic relationships and enable Dell teams on the partnership
• Build pipeline and transact opportunities through Dell 
• Grow Dell’s awareness of open source capabilities on Canonical Ubuntu
• Demonstrate a deep understanding of the Linux and cloud software ecosystem
• Deliver on targets, objectives and provide a voice of the partner
• Travel regularly - sometimes internationally - to drive partnerships in person
• Align and support internal canonical field teams - identify, support, grow, transact
• Expand existing footprint with Dell customers with an aim to upsell to broader portfolio
• Support and contribute to broader strategy, initiatives and key campaigns as defined by the Senior Director

What we are looking for in you

• Experience in alliance or indirect sales management roles
• Autonomous, disciplined, hands-on, get-it-done mentality
• Ability to capture customer requirements, evaluate gaps, identify and create opportunities
• Passionate about Ubuntu products and mission
• Comfortable in fast-paced and high pressure environments with measurable goals
• Experience with Linux, virtualization, containers, and other cloud technologies
• Excellent communication and presentation skills
• Team player with superior accountability and customer support skills
• Credibility and working knowledge of Dell - its products, go-to-market motion, and field
• Experience managing cross-functional teams and track record of operational excellence
• WIllingness to travel up to 4 times a year for internal events
• Hands on experience with SalesForce.com and Google Suite a plus

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• Your role will work with all engineering stakeholders to demonstrate Canonical’s 'ways of working'. Together with engineering leadership, you will define and implement continuous improvement processes and establish qualification requirements to support engineering quality standards . Throughout this effort, you will work closely with our teams in challenge them positively, supporting and developing controls alongside existing development lifecycle processes. You will also establish strategic relations with external working groups, committees and partners. You will report directly to our Vice President of Engineering Excellence and work closely with company-wide engineering leadership to define and execute this vision.

Location: This role may be held anywhere in European, Middle Eastern, African or Americas regions or time zones.

What your day will look like

• Implement the vision and strategy for Engineering Excellence
• Represent Ubuntu and Canonical in front of customers, partners and consortia to support our demonstration of excellence
• Coordinate, guide and positively influence Canonical engineering  ways of working
• Develop skills through coaching, feedback and hands-on technical leadership
• Set and manage expectations with other engineering teams, senior management, and external stakeholders
• Advocate and advance modern, agile software development practices
• Help develop and evangelize great engineering and organizational practices
• Grow a healthy, collaborative engineering culture in line with the company values
• Work from home with international travel twice a year, up to two weeks at a time, for company events

What we are looking for in you

• You have a strong experience in engineering and process management in an agile environment
• You love developing and growing people and teams and have a track record of doing it
• You have led successful compliance and certification efforts, understand well the process and stakeholders management required
• You have knowledge or certification addressing industry standards such as ISO IEC 9001, 25010 and 15504 / SPICE
• You worked on successful open source projects known for their demonstrated engineering processes

Additional skills that you might also bring

• Background as a software developer
• Experience in establishing product engineering development metrics and KPIs
• Strong critical thinking and problem-solving skills

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• As a Curriculum Developer on the Credentials & Curriculum team, you’ll use your skills as a quick learner and effective communicator to balance an interest in open source communities, operating systems, DevOps and cloud technologies, scripting languages, and git repositories, with a passion for improving assessment and instructional content through  blueprinting, JTA surveys, and SME recruitment and management phases.

This role reports to the Skills Certification Lead.

Location: This role can be held anywhere in the EMEA or Americas time zones / regions.

What your day will look like

• Working with stakeholders and cross-teams in analysing instructional design requests to determine technical resource requirements and project needs
• Creating relevant, engaging, accurate instructional, assessment, and supporting content based on blueprints, JTA surveys, item writing panels, SME guidance, and industry best practices
• Act as internal Subject-Matter Expert (SME) for Linux and data centre products, verifying items and instruction accuracy 
• Determine exam delivery platform specifications required per exam
• Working with technical vendors and internal teams to manage porting and transferring of content and user data in various internal and vendor-based systems, including GitHub repositories and JIRA

What we are looking for in you

• An expert in Linux, preferrably Ubuntu or Debian.
• Effective communication and collaboration across cross-functional teams, vendors, and with internal stakeholders to ensure resources and needs align
• Relevant, engaging and accurate instructional design and assessment
• Industry best practices of exam blueprinting and job task analysis
• Strong initiative and leadership skills, Agile experience, and security and privacy assessment
• User-friendly, accessible methods of conveying highly technical information that is relevant, appropriately challenging, and offers the highest quality user experience.
• Experience with GitHub repositories,CRMs, and JIRA
• Curiosity and the drive to learn highly complex technologies rapidly and autonomously in addition to working with SMEs.

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• This role is ideal for software engineers who enjoy Python, have a passion for distributed systems, and an interest in the entire Linux stack - from kernel to networking to virtualization and containers. It is a role that requires rigour in both code and customer interactions. Our engineers are technically astute open source enthusiasts who are excited about cloud computing and are ready to join a global team charged with delivering world class services to our customers.
• Strong Python development skills and familiarity with Kubernetes are key requirements of this role. You’ll work closely with other teams in Canonical to ensure your products operate reliably, efficiently and scale to production sized workloads for our customers looking to adopt cutting-edge technology. You will participate and be responsible for ensuring sound software architecture and follow best practices in software quality, testing and documentation.

What you’ll do

• Work in Python to design and deliver open source software operations code
• Work across the entire Linux stack, from kernel, networking, storage, to applications
• Learn to think rigorously about application and infrastructure reliability
• Shape high quality open source monitoring and alerting infrastructure
• Simplify open source operations for our customers and open source community
• Demonstrate sound engineering design and testing principles in your code
• Follow agile software development practices
• Coach and develop your colleagues where you have insights
• Grow a healthy, collaborative engineering culture in line with company values
• Work from home with global travel once or twice a year for up to 2 weeks for events

Who you are

• You love technology and working with brilliant people
• You have a Bachelor’s or equivalent in Computer Science, STEM or similar degree
• You are experienced with Linux systems administration, package management, and operations
• You have hands-on experience with at least one public cloud
• You are familiar with Docker and Kubernetes
• You are an experienced Python programmer and enjoy challenging projects
• You understand the importance of reliable software and strive to design and code to that expectation
• You are organized and want your team to deliver timely, high quality software

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• This engineering role is an opportunity for a technologist with a passion for Linux to build a career with Canonical and drive the success of those leveraging Ubuntu and open source products. If you have an affinity for open source development, you will enjoy working with some of the best people in the industry at Canonical.
• The Commercial Systems unit has several areas of responsibility spread across five engineering teams, closely collaborating with other engineering and business teams at Canonical. Services designed, developed, and operated by the Commercial Systems unit are deployed to millions of machines worldwide.
• The first area of responsibility is centered around security. We develop and operate Ubuntu Pro and Livepatch backend services that support the authentication, authorization, and delivery of Extended Security Maintenance (ESM) at scale to a wide range of devices spanning from individual systems to large enterprise fleets running in cloud environments.
• On the distributed systems front, we develop an open source identity manager Candid and a Juju multi-controller manager JIMM (Juju Intelligent Model Manager), that enables organizations to centrally manage operations across many Juju controllers deployed to public, private, and hybrid clouds. The majority of our systems are deployed to Kubernetes clusters.
• The third major area is related to internal business operations. We develop and operate a data warehouse, including data ingestion pipelines, that are relied on by operations and data analytics teams. In addition to that, we help internal business units to automate processes across many software solutions and integrate SaaS solutions to ensure a smooth flow of data.
• Lastly, we have a dedicated team of Salesforce engineers and administrators who take care of our Salesforce implementation and integration crucial to our sales and business operations. This team configures Salesforce and implements business processes that facilitate efficient operations.
• We are looking for new colleagues with strong background in Go or Python, who have the drive and energy to deliver and operate solutions at scale with the highest engineering quality, continuously develop their skills, and work with us on defining the future of open source.

Location: This role will be based remotely in the EMEA region.

What your day will look like

• Code in Go or Python
• Collaborate with colleagues on technical designs
• Stay in sync with team mates
• Deploy and operate services developed by the team
• Improve engineering and operations practices

What we are looking for in you

• Bachelor's degree or equivalent in Computer Science or related engineering field
• Experience as a software developer in a high-level language - preferably Go or Python
• Experience building, deploying, and operating distributed systems and APIs
• Excellent verbal and written communication skills in English
• Ability to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environment
• Ability to travel to international destinations for one week at a time, approximately 2-4 times per year. Locations prior to the global pandemic included New York, Seattle, London, Cape Town, Budapest, Berlin, Montreal, and Brussels

Additional skills that you might also bring

• Experience developing and deploying for Ubuntu Linux in public clouds
• Experience integrating authentication & authorization, financial, public cloud or marketplace systems
• Experience with Salesforce development/integration or APEX

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• This role is ideal for software engineers who want to work in Python/Golang, have a passion for distributed systems, and an interest in the entire Linux stack - from kernel to networking to virtualization and containers. Our Engineers are technically astute open source enthusiasts who are excited about cloud computing and are ready to join a global team charged with delivering world class services to our customers.

What you’ll do

• Work in Python and Golang to design and deliver open source software operations code
• Work with the entire Linux stack, from kernel, networking, storage, to applications
• Learn to think rigorously about application and infrastructure reliability
• Shape high quality open source monitoring and alerting infrastructure
• Simplify open source operations for our customers and open source community
• Demonstrate sound engineering design and testing principles in your code
• Follow agile software development practices
• Coach and develop your colleagues where you have insights
• Grow a healthy, collaborative engineering culture in line with the company values
• Global travel up to 10% of time for internal and external events

Who you are

• University degree in Computer Science or related software engineering field
• Advanced level Python programming skills
• Good to have - Golang programming skills
• You are knowledgeable and passionate about software development 
• You are organised and want your team to deliver timely, high quality software
• You have a demonstrated drive for continual learning
• You understand the importance of reliable operations in a devops world
• You have sound knowledge of cloud computing concepts & technologies
• You have practical knowledge of Linux and networking

What you will learn

• Devops and site reliability engineering
• OpenStack and Kubernetes in operation
• Wide range of open source applications and skills
• Real-life and hands-on exposure to a wide range of emerging technologies and tools 

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• You’ll be part of an engineering team, focused on a specific Canonical product area. You will lead the team effort to create, maintain and improve documentation that serves the needs of the product's users, embracing the principles of the Diátaxis documentation framework You will have a broad impact on - and responsibility for - the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
• As the Technical Author on the team, you will collaborate with software developers, product managers, community members, other documentation authors, information architects, quality assurance engineers and technical support engineers to develop clear documentation for complex technical topics. You’ll be part of our effort to establish documentation as a first-class engineering discipline. 
• You also be a part of Canonical's documentation practice team, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence.

Location: This is a fully remote role, open to candidates across the globe. 

What you'll do on a regular basis

• Create, maintain and improve software documentation
• Work with engineering team members, to help them make effective documentation contributions
• Influence the development of the product, as an expert user of the product, who has important opinions about its function and design
• Engage with user communities to ensure that our documentation meets their needs 
• Encourage and support community engagement in and contribution to documentation
• Help standardise the structure, presentation, style and language of content across products
• Collaborate with documentation peers to advance the state of the art in documentation at Canonical
• Challenge and advance documentation understanding and best-practice, as part of a disciplinary team 

Our best candidate

• Cares deeply about functional written communication
• Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation
• Has a record of community engagement, in open-source software, documentation, research or other disciplines
• Is sympathetic to the needs and challenges of open-source software and its communities
• Demonstrates technical curiosity, and is fascinated by software technology and its challenges
• Has demonstrable documentation skills, insight and enthusiasm
• Has experience of software development contexts; is familiar with: Linux, working on the command line, application deployment, system operations, and infrastructure management, Git, documentation markup languages Has excellent written and verbal communication skills 
• Holds a BSc/BA degree or equivalent 
• Is able to travel twice a year for up to two weeks for events 

Additional skills that you might also bring

• Deep technical domain knowledge
• Open-source community leadership and management
• User-experience, interaction or visual design