Openings at Liberty Life

Roles and Responsibilities

Market Dominance

• To implement market dominance strategy by creating and nurturing sustainable business relationships with Employer Markets for distribution of Liberty Life products
• Select specific pay points to concentrate on as an agency and rally team towards these
• Set targets with the team to be met from the pay points selected
• Ensure the branded merchandise and other support by the Head office is routed to the intended employer markets
• Monitor the sales of these markets periodically and report on the same

Recruitment and Talent Management

• To recruit, supervise and motivate Agents on behalf of Liberty Life for the purpose of soliciting, procuring and promptly submitting to Liberty Life applications for insurance and annuity products offered by Liberty Life in Kenya
• Recruiting Budgeted annual manpower and ensuring retention of the same
• Identify and nurture talent/high performers

Training

• To offer training and development to Liberty Life Agents indiscriminatingly through Coaching and Mentorship of the Sales Agents
• Provide Counsel and resolve disputes or disagreements while continuously monitoring and evaluating development needs to continuously enhance team skills

Performance management

• Ensure budgeted productivity target is met by the Agency
• Maintain the company persistency level
• Ensure that the team achieves set production targets
• Ensure completions and signing of performance contracts
• Assist Agents in goals setting and follow through of the same
• Continuous goal evaluation and appraisal through a comprehensive validation process
• Inspire and motivate the team
• Monitor individual and team targets
• Maintaining a high-performance culture

Other responsibilities

• Timely reports on agency production every week
• Communicating policy decisions to the team
• Establishing and maintaining a steady and sound client base and giving lead to the team through joint calls
• Safeguarding and enhancing the Liberty brand through maintaining the corporate image, values as well as upholding ethical values in the business
• Conform to applicable government and insurance regulatory laws, rules and regulations as well as company policy. Ensure Agent’s compliance with the same laws especially in their services to Liberty Life

Specification

An Agency Manager Leader will be any agent/Unit Leader or Agency Manager with a proven and successful sales track record. The minimum requirements to be considered for this role are:

• Must have Certificate of Proficiency (COP) and completed any other insurance professional qualification such as LOMA, ACII, Diploma in Insurance and has a valid IRA Licence for the current year and renewed for 2022
• Completed an Undergraduate Degree from a renowned University and prior experience in leading a sales team within the insurance industry
• For out of Nairobi Branches, one should have completed an Academic Diploma or Diploma in Insurance with 3 years’ prior and consecutive experience in leading a sales team within the insurance industry
• Proven good performance in sales record of 5 years from a financial institution or insurance industry
• Must have a proven clean record in ethical business practices and above reproach in matters, integrity
• Good interpersonal and organization skills
• Strong presentation skills
• Ability to excel in a fast paced, multi-faceted team environment and works well under minimum supervision
• Good problem-solving skills
• Ability to coach and mentor a sales team to greater performance

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Roles and Responsibilities of a Unit Leader

• To recruit, train, supervise and motivate Agents within Liberty Life for the purpose of soliciting, procuring and promptly submitting to Liberty Life applications for insurance and annuity products offered by Liberty Life in Kenya
• To offer training and development to Liberty Life Agents under own unit while coaching and mentoring the agents for high performance
• To identify and nurture talent/high performers within the unit
• Ensure that the team achieves set production targets through completion and signing of performance contracts with his/her agents
• Assist in goal setting by agents as well as their continuous goal evaluation and appraisal
• Timely reports on team production every week to the Agency Manager
• Establishing and maintaining a sound client base and leads for agents within the unit
• To implement market dominance strategy by creating and nurturing sustainable business relationships with Employer Markets for distribution of Liberty Life products
• Select specific pay points to concentrate on as a Unit and rally team towards these points; set targets with the team to be met from the pay points selected. Monitor the sales of these markets periodically and report on the same

Specification

• A Unit Leader will be any agent with a proven and successful sales track record. The minimum requirements to be considered for a Unit Leader are:
• Must have Certificate of Proficiency (COP) or completed any other insurance professional qualification
• Must have a valid IRA Licence for the current year as well as renewed 2022
• Completed an Academic Diploma or Diploma in Insurance
• Proven good performance record of 3 years from a financial institution or insurance sector
• Must have a proven performance record in ethical business practices and above reproach in matters, integrity
• Good interpersonal and organization skills
• Strong presentation skills
• Ability to excel in a fast paced, multi-faceted team environment
• Ability to work under minimum supervision
• Good problem-solving skills
• Ability to coach and mentor a team
• Prior experience in leading a sales team within the insurance industry is an added advantage

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Key Responsibilities

• Prepare policy documents in a timely manner, and within the set guidelines for timely submission to clients
• Assess the proposed risk within set standards
• To ensure an accurate and timeous flow of information between relevant operations departments to support operational efficiency
• To receive information from Sales & Distribution to enable processing of new policies and to ensure timeous delivery to clients
• To reinstate lapsed policies that meet reinstatement requirements to ensure business conservation
• Keep detailed and accurate records of policies underwritten and decisions made
• Review proposal forms and ensure they are aligned to the required quality checks in line with pre-underwriting requirements
• Maintain high standards of customer service - responding to clients enquiries; (walk-in clients, telephone and emails)
• Liaise with intermediaries and direct clients on issues relating to their policies
• Undertake reconciliation of underwriting transactions to ensure reports generated are accurate
• Attend to customer queries to ensure issues and concerns are resolved in a timely manner
• Undertake cancellation of policies due to non-payment of premiums to ensure compliance with the underwriting procedures
• To provide relevant and accurate management information to all relevant stakeholders in order to support business growth objectives
• Maintain suspense amounts within set limits

Qualifications

• Bachelor’s degree (insurance option preferred)
• Professional qualification in Insurance (ACII or AIIK)

Experience

• At least 2 years’ experience in the insurance industry
• Understanding and knowledge of underwriting systems and processes.

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Main Purpose

Responsible for providing support in the day-to-day activities of the Actuarial department to ensure they are conducted in a timely manner. These responsibilities include data checks and analysis, experience investigations and reporting.

Key Responsibilities

• Take part in the preparation of valuation data working in conjunction with the relevant departments of the business.
• Carry out investigations such as expenses, return on assets, mortality etc. to provide information to senior management for decision making purposes.
• Assist in the performance of statutory and non-statutory actuarial valuation of the life business.
• Determine the level of profitability and performance of new and existing products.
• Assist in calculation of actuarial liabilities.
• Participate in product development in regard to modelling, profit and sensitivity testing.
• Assist in product testing once it has been set up in the administration and valuation system.
• Conduct monthly data checks and communicate to the relevant departments to make changes so as to ensure there is correct and accurate of data in the system for use by staff.
• Participate in developing monthly reports for management and ensure
• compliance to IRA regulation.
• Assist in the carrying out projections during the annual budgeting process.
• Monitor per policy expense of products and the mortality experience to determine sufficiency of premiums for different products.
• Liaise with the external actuary on all actuarial aspects and compliance to the insurance act.
• Weekly unit pricing for LLKs unit linked products.
• Assist in the ALM and solvency reporting process

Qualifications

• Bachelors’ degree in actuarial science, statistics, engineering, mathematics or any equivalent with a strong emphasis on mathematical proficiency.
• Progress in the Institute of Actuaries examinations (4 papers)
• At least 2 years’ experience in the insurance industry or similar experience in a reputable organization
• Basic knowledge of IFRS17
• Proficient knowledge on the insurance industry in Kenya.

Experience

• Statistical packages e.g. R,SAS, Visual Basic for Applications
• MS Office Solutions