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Sama formerly known as Samasource is a training-data company, focusing on annotating data for artificial intelligence algorithms. The company offers image, video and sensor data annotation and validation for machine learning algorithms in industries including automotive, navigation, augmented reality, virtual reality, biotechnology, agriculture, manufacturin...
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About The Job
In preparation for Sama next phase of growth, we are searching for a seasoned and committed Wellbeing Lead. This role will provide a robust support system to offer real time counseling and wellbeing support services and advice to all staff.
You will serve as a key partner to the Wellbeing Manager and report directly to this role.
Key Responsibilities
- Assist and support provision of a safe outlet and relief to staff through counselling in order to enhance their productivity.
- Provision of resilience counselling, support to staff,planning and facilitating group counseling processes.
- Psychologically empower staff in an effort to manage stress and burnout.
- Assist in the provision of continuous psychological assessments and identify areas of support required.
- Supporting the Wellbeing Manager and the training team to develop curriculum for personal development and wellness programmes.
- Assist to identify any trends from counseling sessions and advise the Wellbeing Manager on strategies to manage and enhance employee wellness.
- Supporting the Wellbeing Manager to schedule and plan for counseling and wellbeing sessions and develop periodic reports.
- Ensure that all documentation is completed in a timely and professional manner
- Ensure that all work with clients is confidential and that ethical practices are observed at all times
- Any other duties as may be assigned from time to time
Minimum Qualifications
- Masters degree in Psychology, Counseling or a related field.
- Excellent interpersonal and communication skills, with the ability to maintain neutrality, impartiality and confidentiality in all aspects of work undertaken.
- Good report writing and observational skills.
- Ability to handle issues with empathy .
- Excellent skills in organization, attention to detail and time management (including the ability to meet deadlines)
- Ability to communicate effectively with people from diverse backgrounds and cultures.
- Demonstrated flexibility to adapt to changing requirements and needs and willingness to work across different shifts
Preferred Qualifications
- At least 3-4 years’ experience in providing trauma and workplace counselling.
- Member of KCPA or other recognized accredited body for counselors.
Our Culture
Sama is quite unique. We are a technology company with a social mission. People that thrive in a high growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are grit, integrity, humanity, and GTD (Get Things Done).
Our Benefits
Sama offers competitive compensation commensurate with experience and a full benefits package, including: medical, pension scheme, annual leave, paid disability insurance, and professional development opportunities
At Sama, we pride ourselves in being a diverse and equal opportunity employer.
go to method of application »
About The Job
In preparation for Sama next phase of growth, we are searching for a seasoned and committed Wellbeing coach. This role will provide a robust support system to offer real time counseling and wellbeing support services and advice to all staff.
You will serve as a support partner to the Wellbeing Lead and report directly to this role
Key Responsibilities
- Assist and support provision of a safe outlet and relief to staff through counselling in order to enhance their productivity.
- Provision of resilience counselling, support to staff, planning and facilitating group counseling processes.
- Psychologically empower staff in an effort to manage stress and burnout.
- Assist in the provision of continuous psychological assessments and identify areas of support required.
- Supporting the Wellbeing lead and the training team to develop curriculum for personal development and wellness program.
- Assist to identify any trends from counseling sessions and advise the Well Being Lead on strategy
- Supporting the Wellbeing Lead to schedule and plan for counseling and wellbeing sessions and develop periodic reports.
- Ensure that all documentation is completed in a timely and professional manner
- Ensure that all work with clients is confidential and that ethical practices are observed at all times
- Any other duties as may be assigned from time to time
Minimum Qualifications
- Masters degree in Psychology, Counseling or a related field.
- Excellent interpersonal and communication skills, with the ability to maintain neutrality, impartiality and confidentiality in all aspects of work undertaken.
- Good report writing and observational skills.
- Ability to handle issues with empathy .
- Excellent skills in organization, attention to detail and time management (including the ability to meet deadlines)
- Ability to communicate effectively with people from diverse backgrounds and cultures.
- Demonstrated flexibility to adapt to changing requirements and needs and willingness to work across different shifts
Preferred Qualifications
- At least 2-3 years’ experience in providing trauma and workplace counselling.
- Member of KCPA or other recognized accredited body for counselors.
Our Culture
Sama is quite unique. We are a technology company with a social mission. People that thrive in a high growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Sama culture. Our core values are grit, integrity, humanity, and GTD (Get Things Done).
go to method of application »
About The Job
As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will apply content policy to digital content and execute handling procedures with consistency. The best candidates are able to enforce the client’s terms of use by carefully monitoring reports of abuse on the site. You will also adhere to security measures, confidentiality, and other project requirements in any way related to your work. In the content moderator role, you will be working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles. You will then score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency. In order to properly identify all of these items, you will be trained on how to enforce the client’s policies, and then use these policies to support the overall business. You will be given daily time to participate in wellness activities such as on-site wellness programs and team development exercises.
Key Responsibilities
- Assist our community and help resolve inquiries empathetically, accurately and on time.
- Become and remain knowledgeable about the clients’ products and community standards.
- Make well balanced and personally driven decisions to be an effective advocate for our community.
- Display a strong bias to doing what’s right for our community in supporting the clients’ mission.
- Investigate and resolve issues that are reported about the clients’ products.
- Respond to user inquiries with high quality, speed, empathy and accuracy.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
- Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the clients’ site.
- Enforce the clients’ Terms of Use by carefully monitoring reports of abuse on the site.
- Review the reported content within agreed turnaround times and standards of quality.
- Identify inefficiencies in workflows and suggest solutions.
- Recognize trends and patterns, and escalate issues outside the company policy to the global team.
Minimum Qualifications
- Successful completion of Kenya Certificate of Secondary Education (KCSE) or equivalent.
- Minimum 1 year prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process management environment.
- High affinity and cultural awareness of political/social situations regarding the relevant market/region that will be supported by each ‘representative’
Preferred Qualifications
- Minimum language test score to be achieved in English language test.
- Minimum score to be achieved in Vendor reasoning/analytical test.
- Working knowledge of MS Office applications, quick learner and able to decipher complex information
- Fluent in written and verbal English and Afrikaans.
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
- Excellent web research skills.
- Ability to communicate effectively with people from diverse backgrounds and cultures.
- Must be a good team player
Our Culture
Samasource is quite unique. We are a technology company with a social mission. People that thrive in a high growth environment, love working on the bleeding edge of technology, and really care about having a positive impact on the world are a great fit for the Samasource culture. Our core values are grit, integrity, humanity, and GTD (Get Things Done).
At Samasource, we pride ourselves in being a diverse and equal opportunity employer.
Method of Application
Use the link(s) below to apply on company website.
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