Job Openings at Safaricom Kenya

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Collaborate with the Sales team to understand customer requirements, business objectives, and technical constraints.
• Design and architect end-to-end technical solutions leveraging Safaricom’s full product portfolio.
• Provide subject-matter expertise across Connectivity, Cloud & Hosting, IoT, Cybersecurity, Unified Communications, and Digital Services (including M-PESA APIs).
• Develop comprehensive technical documentation, including solution designs, architecture diagrams, and Bills of Materials (BOM).
• Lead pre-sales engagements by delivering technical presentations, product demonstrations, and client workshops.
• Drive high-quality responses to RFPs, RFIs, and RFQs, ensuring technical accuracy and compliance.
• Conduct proof-of-concepts (POCs) and pilot deployments to validate and optimize proposed solutions.
• Build and maintain strong relationships with enterprise customers, offering strategic technical guidance and best practices.
• Collaborate cross-functionally with Product, Marketing, and Project Management teams to provide customer insights and influence product roadmaps.
• Mentor and upskill Sales teams on technical aspects of Safaricom’s solutions while maintaining updated technical sales collateral.

Qualifications

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Technology, Electrical Engineering, or a related field.
• 3-5 years of proven experience in a technical pre-sales, solutions architecture, or systems engineering role, preferably within a telecommunications, MSP, or technology vendor environment.
• Strong understanding of core networking concepts (TCP/IP, DNS, VPN, LAN/WAN, SD-WAN) and telecommunications infrastructure.
• Hands-on experience with at least two of the following domains: Cloud Computing (AWS, Azure, Google Cloud), Cybersecurity, IoT platforms, or Unified Communications.
• Exceptional presentation, communication, and interpersonal skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Knowledge of Agile practices and methodology
• Professional certifications such as CCNA/CCNP, AWS/Azure Solutions Architect, CEH, CISSP, or similar.
• Experience with API integration and a basic understanding of software development principles.
• Knowledge of the Kenyan and East African enterprise technology landscape.
• Experience with CRM systems (e.g., Salesforce) and diagramming tools (e.g., Visio, Lucidchart).

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Below are the some of the key competencies required to be successful in this role

Compelling Brand Storytelling:

• Use storytelling to turn the Segment mission and tasks into a compelling narrative that drives emotional connections with target audience.
• Capture the imagination of leaders, colleagues and partners to engage them in the Aspirers vision and ambition.
• Collaborating with relevant stakeholders to deliver best in class communication, adapting storytelling across various channels and mediums for impact.

Strategy Activation:

• Strong analytical and strategic thinking abilities.
• Proficiency in developing and executing competitive and focused GTM plans that deliver NPS #1 and Revenue growth targets creating a triple win on win on value for Safaricom, Customers & Partners.
• Prioritize initiatives and allocate resources effectively.

Insight Generation and Application:

• An individual’s ability to apply the 5I’s insight tool to examine data and information.
• Use interrogation to identify powerful insights which will address key issues and unlock growth.
• The ability to leverage the insights in all marketing activity from strategy through to execution.

Using Digital Data to Increase Penetration:

• Expertise in digital analytics and measurement tools
• Skill in utilizing SEO, SEM, and social media analytics to increase online visibility and experiences.
• Ability to track and analyze digital marketing performance metrics.
• Increase personalization through better understanding of online customer behavior and preferences.

Commercial Acumen:

• Solid understanding of market dynamics and business principles.
• Proficiency in financial analysis and budget management.
• Ability to identify growth opportunities and maximize ROI.
• Skill in aligning marketing initiatives with sales and revenue objectives.

Writing Effective Briefs:

• Develop simple and focused briefs which articulate clearly what’s required.
• Provide the underpinning insight and inspire internal and external partners to create breakthrough ideas which help our propositions gain meaning and relevance.

Responsibilities

Responsibilities:

• To help design and execute the overall Aspirers strategy based on customer insights to drive quality base engagement that will increase usage, revenue, profitability and deliver NPS #1
• Co-create the annual Aspirers base engagement plan with key stakeholders with clear growth drivers to be executed quarterly focusing on the 4 transformative pillars: Acquisition, Communication, Engagement and Experience
• Drive factual and insight led conversations and decisions on Aspirers across the entire Organization.
• Initiate and generate innovative ideas for each of the 4 transformative pillars above.
• Leverage insights to bring to life base engagement and retention activities tied to the Aspirers strategy along with channels, CVM and product teams.
• Provide inputs on pricing and product development based on consumer insights to Product, Finance and Strategy team.
• Review and shape the communication strategy and plans working closely with brand team, media and advertising agency to ensure that all ATL & BTL communication is in line with the Aspirers positioning and strategy.
• Ensure consistent and proactive tracking, measurement and evaluation of activities, Aspirers performance to deliver on mission and commercial targets.
• Manage budgets efficiently, ensure positive ROI with no overspend to deliver on the Aspirers segment objectives

Health & Safety 

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Qualifications

Must have technical / professional qualifications

• A degree in marketing, business administration
• 6 years + experience in Product/Category/Brand Marketing roles
• Experience in driving retention and customer growth
• Strong creative and conceptual skills
• Attention to detail with excellent interpersonal and communications skills
• Self-Starter, excellent planner and organizer

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Responsibilities

• Strategy and leadership: Define and implement Content growth strategies, set ambitious goals, and lead cross-functional teams to achieve them.
• Commercial Strategy Development: Designing and executing comprehensive strategies to achieve sustainable Content Business growth and market leadership including deploying appropriate commercial models and pricing strategies for the different segments. 
• Sales and Marketing Leadership: Overseeing all sales, marketing, and business development operations, including go-to-market (GTM) initiatives and brand positioning.
• Partner Relationship Management: Building and maintaining strong, and profitable long-term relationships with key partners, 
• Customer acquisition and retention: Drive user acquisition through various marketing channels and work to improve customer retention and lifetime value as well as strong understanding of customer behaviours and needs 
• Data analysis and optimization: Use data analytics to understand user behaviour, analyze performance metrics, and identify opportunities for improvement across the conversion funnel on digital and social platforms  
• Experimentation: Foster a culture of experimentation to test new ideas, strategies, and tactics for growth.
• Cross-functional collaboration: Work closely with product, marketing, sales, and other teams to align growth initiatives with overall business objectives.
• Budget management and Revenue Management: Manage the growth marketing budget and allocate resources to different initiatives based on potential ROI.  Setting financial targets, managing commercial budgets, developing pricing strategies, and ensuring profitable growth.
• Creativity and innovation: Ability to find creative solutions and new ways to grow markets.
• Performance Monitoring: Establishing and tracking key performance indicators (KPIs) and providing regular reports to the executive team and the board of directors.
• Technical skills: Familiarity with analytics tools, CRM platforms, and other growth-related software is crucial. 
• Team Leadership: Leading, mentoring, and scaling high-performing commercial teams and fostering a collaborative, performance-driven culture.
• Health and Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and 

Qualifications

• A bachelor's degree in business administration, marketing, finance, or a related field; an MBA or advanced degree is often preferred.
• Extensive experience in Content Business and 8 years plus in senior commercial or sales leadership roles, with a proven track record of driving significant revenue growth
• Profit & Loss responsibility experience
• Experience in preparation of budgets and forecasts in a large company 
• Financial modelling experience, preferably in Excel