Careers at Jamii Telecommunications

REGIONAL SALES TEAM LEADER ROLE

We are seeking to recruit a Regional Sales Team Leader responsible for driving the growth managing team performance and ensuring sales targets are met.

REGIONAL SALES TEAM LEADER KEY JOB RESPONSIBILITIES

• Develop and execute sales strategies to expand market share
• Lead, manage, and motivate team of sales agents within the assigned region.
• Maintain and expand customer base; build and maintain rapport with key customers; identify new customer opportunities.
• Prepare and complete sales action plans; ensure quality standards and customer service standards are maintained.
• Handle customer complaints and enquiries as well as communicate the different technology solutions.
• Ensure optimal coverage of the region by developing and maintaining a detailed sales plan
• Identify market trends and recommend regional sales system improvements and implement change where need be.
• Identify new product opportunities, service changes, survey consumer needs and trends and track competitors.
• Must be up to date with the latest industry trends and technical advancements and apply them in handling sales leads.
• Progress and achieve the annual, quarterly, and monthly business sales target for the region.
• Develop and support new and existing business and technical partnerships across the region.
• Create, follow up and develop new sales opportunities.

REGIONAL SALES TEAM LEADER ROLE QUALIFICATIONS

• Degree in Business related field (Marketing, Sales, BBIT)
• Minimum 5 to 6 years’ direct sales experience or equivalent
• Consistent achievement of Sales Targets
• Proven track record of achieving sales targets and leading successful sales teams
• Relevant background in Telecommunications Industry
• Proficient in CRM software and Microsoft office
• Strategic thinking and planning abilities

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CUSTOMER EXPERIENCE EXECUTIVE ROLE

• We are seeking to recruit a Customer Experience Executive who will be responsible for handling customer inquiries, addressing concerns, troubleshooting issues and providing information on JTL’s products and services. The Executive will ensure excellent service standards, respond efficiently to customers and maintain high customer satisfaction levels.

CUSTOMER EXPERIENCE JOB RESPONSIBILITIES

• Respond to customer inquiries and make every effort to satisfy the caller’s inquiry and maintain a good relationship with the customer.
• Calm dissatisfied customers, resolve complaints and report both the complaint and solution to the Team Leader / Customer Service Manager.
• Inform customers of all additional defects found on their accounts / links, or other work required, and gain express authority for such work, prior to commencement.
• Collate required information by conducting proactive discussions with customers to identify and prevent potential problems.
• Provide customers with product and service information
• Process orders, forms and applications
• Identify and escalate priority issues
• Answer calls and route to appropriate resource where necessary and complete call logs and reports.
• Inform customers of all related issues on their accounts or connections, which may affect their satisfaction with the services offered such as any authorizations required, service upgrades, utilization (over utilization), expected outages or service fluctuations etc.
• Contact customers on any issues identified as concerns from JTL such as overdue accounts, compromised networks etc.
• Follow up with internal departments to ensure that all agreed transactions with customers are settled appropriately.
• Any other responsibilities as may be assigned to you from time to time.

QUALIFICATIONS FOR THE CUSTOMER EXPERIENCE EXECUTIVE ROLE

• Minimum Diploma in Marketing, Communication, Public Relations, IT/ Telecommunications or Business-related field.
• At least 2 years-experience in a similar role in the Telecommunications industry
• Prior experience working at a Contact Centre is highly desirable.
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Patient, empathy and customer centric mindset
• Ability to multitask, prioritize and manage time efficiently.