Jobs at Swissport

• We are seeking a professional with proven track record in service delivery provision that will lead, motivate, engage and inspire all staff across multiple teams to ensure the delivery of great customer experiences in line with Swissport formula. Applications are invited from candidates to fill the above position.

Main responsibilities

• Create the right conditions for maintenance and repair of Ground support Equipment (GSE) according to the manufacturer’s manual and facilities fixtures and fittings. 
• Draw up a monthly maintenance program and create schedules for all equipment and facilities fixtures and fittings. 
• In liaison with procurement and BLM, plan and ensure requisitions for consumable and stock items including spare parts from foreign manufacturers. 
• Monitor fuel consumption of all GSE and advise any deviations providing input on possible cost saving measures, verify fuel vouchers and allocations. 
• Raise purchase requisitions and follow up on the ordered spares with the procurement team to facilitate the planned and corrective maintenance. 
• Convert the Maximo service requests into a work order, close and complete work orders and ensure that all repairs follow the electronic work order process. 
• Liaise with both the Manager, Maintenance and SDL Maintenance (Production) to optimize the stock level in the GSE stores. 
• Proper filing of the maintenance, government inspection and water analysis reports. 
• Ensure the accuracy of the Daily Fleet Status Report in Maximo. 
• Maintain, monitor and report on agreed Key Performance Indicators (KPI’s) using all available tools and systems (Maximo). 
• Ensure compliance with all SOP’s and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain and control activities to ensure work safety, health and environmental protection within the area of responsibility. 

Professional qualification and experience

• Education: University Degree in Engineering or related field
• Professional Qualifications- Dip in Automotive Mechanical Engineering
• Experience: 3 - 5 years’ in relevant field 
• Excellent communication and interpersonal skills
• Commercial Acumen 
• Good Planner, who pays attention to detail and is a team player.
• Leadership and people management skills 

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• Swissport is recruiting for the position of Team Leader, Passenger Services reporting to the Service Delivery Lead, Passenger Services based at Jomo Kenyatta International Airport. The successful candidates will be responsible for ensuring that operational excellence is delivered without compromising on quality, safety and service delivery. 

Main responsibilities

• Coaching and coordinating the team assigned to the task.
• Reporting critical issues while performing the assigned task to the Service Delivery Lead on duty. 
• Ensuring compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer experience. 
• Leading the team to ensure we deliver consistently great customer experience at every touchpoint.
• Resolving service challenges in a timely manner.
• Maintain discipline and ensure that staff observe safe working practice as per company policies.
• Completing flight/task reports as per company procedure.
• Maintaining positive customer relationship during the assigned task.
• Actively participating in customer briefings and ensuring that the customer expectations are met.

Professional qualification and experience

• Education: Diploma or Higher 
• Computer Literacy
• Experience: At least 3 years’ experience in aviation 
• Customer Oriented
• Problem solving and decision making. 
• Excellent communication and interpersonal skills
• Good Planner, who pays attention to detail and is a team player.
• Ability to work under pressure.