Jobs at Medecins Sans Frontieres (MSF)

The Referent on Supply Chain is based in any MSF-OCBA Hub as part of the Logistics and Supply Chain Department of MSF OCBA and is accountable to the Supply Chain Co-ordinator. The main objective of the position is to monitor and support 3-7 missions of MSF OCBA regarding their supply chain management, while being functionally responsible for the mission supply chain managers in those missions. Apart from that, he/she leads or participates in (non-mission specific) efforts related with supply chain optimization, IT system development and functional ownership, as well as development of supply chain management procedures and trainings.

MAIN RESPONSIBILITIES AND TASKS

Scope of supply chain topics:

• Planning & Forecasting.
• Local/international order management.
• Transport and importation.
• Local procurement.
• Logistical stock management/warehousing.
• Mission internal distribution.
• Order and budget calculation.
• Application and update of procedures & guidelines.
• Use & development of management IT tools.
• Organizational set-up at mission level.
• Performance management and continuous improvement.

Field support & monitoring:

• Functionally responsible for 3-7 supply chain managers (e.g. in missions of mentioned portfolio).
• Intensive technical support for medical forecasting, order, budget calculation and international order planning & follow-up.
• Addressing of overall progress and issues, and advising towards the Logical, Medical and Financial Coordinators (mission level), and the Logistical, Medical and Financial Advisors (operational cell level).
• Relationship management with European Supply Centres on behalf of missions in portfolio (order and transport operators).
• Promotion/reinforcement of MSF OCBA supply chain management procedures.
• (De-)briefing with Supply Chain Managers, Mission Pharmacists, Logistic, Medical and Financial co-ordinators and other colleagues involved with mission supply chain management.
• Field visits: 2-3 times/year.

Optimization of MSF OCBA´s supply chain:

• Definition of optimization priorities, and leadership of/participation in optimization projects. This as joint effort with other Supply Chain Unit team members and depending on the topic colleagues from other departments (operations, medical, logistical, finance).
• Data based analysis with the aim of identifying improvement potential.

Systems – functional ownership and development (depending on division of tasks between referents):

• Functional ownership of supply chain management IT tools (or representation of OCBA in the case of intersectional tools), and involvement in new developments.

Procedures and training (depending on division of tasks between referents):

• Definition/update of MSF OCBA supply chain management procedures.
• Providing training for persons in charge of managing supply chain in missions.
• Development of trainings regarding supply chain management for MSF OCBA, and collaboration/participation in the development of international supply chain management trainings.
• Organization of Pharm & Supply Week (once per year).

COLLABORATION & COMMUNICATION LINES

• With colleagues in the Supply Chain Unit regarding methodology, managing support regarding entire mission portfolio and supply chain optimization.
• With colleagues from operations regarding field support: Supply Chain Managers, Mission Pharmacists, Medical, Financial and Logistical Co-ordinators (at mission level), Medical, Financial and Logistical Advisors at cell level.
• With colleagues from other functional departments/units (medical, logistical, finance) regarding collaborative topics.
• With Procurement Advisor based in Nairobi regarding mission specific local & regional procurement issues.
• With European Supply Centre: resolving issues and optimization (mission-specific) with respective order and transport operators in European Supply Centre.
• Intersectional: participation in intersectional platforms, improvement efforts and functional ownership of supply chain management related IT tools.

SELECTION CRITERIA

Education and experience:

• Degree in Supply Chain Management, Engineering or similar.
• Minimum 5 years’ experience in supply chain management.
• Experience with people management and coaching.
• Asset: experience in humanitarian sector/MSF.
• Fluent written and spoken English. Additionally French, Spanish and/or Arab would be an asset.

Competencies:

• Commitment to MSF’s Principles.
• Cross-cultural Awareness.
• Behavioural Flexibility.
• Analytical Thinking.
• Strategic Vision.
• Results and Quality Orientation.
• Service Orientation.
• Initiative and Innovation.
• Teamwork and Cooperation.

Others:

• Stress Management.
• Planning and Organizing.
• Networking and Building Relations.

CONDITIONS

• Position based in any MSF-OCBA Hub (Barcelona, MSF-Spain office delegations, Amman, Dakar or Nairobi) with occasional visits to the field (estimated 2 max 3 times per year). Final location will be subject to the employability of the preselected candidate (residency, work permit, etc.).
• Full time work.
• Minimum of 3-years moral commitment with the post.
• Annual gross salary: HQ-4A (divided into 12 monthly payments) + secondary benefits based on MSF OCBA Reward Policy. Subjected to local conditions.
• Starting date: Immediately.

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The M&C Program Manager leads the development of a pool of mentors, ensuring that they are trained in MSF workshops and matched with a mentee. Unlike the Mentoring program, the coaching program allocation of resources from the MCHub is delegated to MSF Norway actors. In case we need additional coaches external from MCHub the M&C program manager will oversee it.

The M&C Program Manager may also facilitate trainings and other initiatives designed to enhance the management competencies of MSF staff with a specific focus on OCBA.

RESPONSABILITIES AND MAIN TASKS

1. In the HRM Unit frame, build the strategy of the program and be responsible for the quality of mentoring that is offered to users of the OCBA Mentoring & Coaching Program:

• With an operational focus and with reactivity to new operational needs
• With special focus to get the acceptance of field teams.
• Considering DEI criteria in the communication approach.
• With a global mindset that offers different solutions to different situations (Field, HQ…).
• With solid deontological principles.
• Finding synergies with the initiatives in place by other sections and the MCHub.

Elaborates a sensitization and dissemination plan about the Mentoring and Coaching Program:

• Taking the lead in setting up and maintaining events that ensure the high visibility of mentoring & coaching at OCBA, as well as producing and reviewing promotional materials.
• Communicating regularly with the MCHub, the operations department, HR referents in HQ and field on the Coaching & Mentoring offer

Other:

• To co-facilitate some of the Mentoring workshops (at least 2/year).
• Contribute to HRM unit initiatives such as HRCo week, webinars and training actions.
• Be part of the briefing processes of certain roles in the field and HQ.

SELECTION CRITERIA

Education and experience

• Proven commitment with staff development and good knowledge of mentoring and coaching disciplines (not essential to have a degree).
• Demonstrated ability to effectively manage and develop staff.
• Experience in organizing and delivering training sessions (structuring materials, presenting information, animating discussions, and answering questions).
• Demonstrated leadership skills and ability to contribute to the development and implementation of strategic orientations.
• Excellent interpersonal skills and prior experience resolving employee relations issues.
• Excellent communication skills in English and French (written and oral); Arabic and Spanish preferred.
• Ability to adapt message to different interlocutors from diverse cultures and backgrounds.
• Ability to write reports and communication materials.
• Excellent judgment and diplomacy.
• Solid digital skills, including ability to use word processing and spread sheet and database software and to search the internet for research purposes.
• Proven time management and organizational skills; ability to prioritize ongoing vs. immediate needs appropriately.
• Minimum 2 years MSF field experience.

Competencies

• Commitment to MSF principles
• Cross-cultural awareness
• Service orientation
• Results and quality orientation
• Initiative and innovation
• Networking and building relationships
• Flexibility