Mentoring and Coachimg Program Manager at Medecins Sans Frontieres (MSF)

The M&C Program Manager leads the development of a pool of mentors, ensuring that they are trained in MSF workshops and matched with a mentee. Unlike the Mentoring program, the coaching program allocation of resources from the MCHub is delegated to MSF Norway actors. In case we need additional coaches external from MCHub the M&C program manager will oversee it.

The M&C Program Manager may also facilitate trainings and other initiatives designed to enhance the management competencies of MSF staff with a specific focus on OCBA.

RESPONSABILITIES AND MAIN TASKS

1. In the HRM Unit frame, build the strategy of the program and be responsible for the quality of mentoring that is offered to users of the OCBA Mentoring & Coaching Program:

• With an operational focus and with reactivity to new operational needs
• With special focus to get the acceptance of field teams.
• Considering DEI criteria in the communication approach.
• With a global mindset that offers different solutions to different situations (Field, HQ…).
• With solid deontological principles.
• Finding synergies with the initiatives in place by other sections and the MCHub.

Elaborates a sensitization and dissemination plan about the Mentoring and Coaching Program:

• Taking the lead in setting up and maintaining events that ensure the high visibility of mentoring & coaching at OCBA, as well as producing and reviewing promotional materials.
• Communicating regularly with the MCHub, the operations department, HR referents in HQ and field on the Coaching & Mentoring offer

Other:

• To co-facilitate some of the Mentoring workshops (at least 2/year).
• Contribute to HRM unit initiatives such as HRCo week, webinars and training actions.
• Be part of the briefing processes of certain roles in the field and HQ.

SELECTION CRITERIA

Education and experience

• Proven commitment with staff development and good knowledge of mentoring and coaching disciplines (not essential to have a degree).
• Demonstrated ability to effectively manage and develop staff.
• Experience in organizing and delivering training sessions (structuring materials, presenting information, animating discussions, and answering questions).
• Demonstrated leadership skills and ability to contribute to the development and implementation of strategic orientations.
• Excellent interpersonal skills and prior experience resolving employee relations issues.
• Excellent communication skills in English and French (written and oral); Arabic and Spanish preferred.
• Ability to adapt message to different interlocutors from diverse cultures and backgrounds.
• Ability to write reports and communication materials.
• Excellent judgment and diplomacy.
• Solid digital skills, including ability to use word processing and spread sheet and database software and to search the internet for research purposes.
• Proven time management and organizational skills; ability to prioritize ongoing vs. immediate needs appropriately.
• Minimum 2 years MSF field experience.

Competencies

• Commitment to MSF principles
• Cross-cultural awareness
• Service orientation
• Results and quality orientation
• Initiative and innovation
• Networking and building relationships
• Flexibility