Vacancies at Aga Khan University Hospital

Responsibilities:

• Collect payments and issue receipts and invoices to internal and external customers so as to properly account for revenue generated.
• Verify every receipt/invoice issued against a valid prescription.
• Verify patients with photo identification.
• Attach all necessary photocopies of prescriptions to the related invoice.
• Collect and keep change available at all times to carry out cash transactions.
• Store cash, cheques and vouchers securely as per department guidelines.
• Carry out banking of collections in a timely manner.
• Process smart cards as per policy and procedure.
• Ensure prescription exemptions from the different corporate /insurances are verified before a transaction is carried out.
• File and Store all prescriptions sequentially and securely.
• File and update all finance related documents so as to maintain accurate records.
• Activate accounts for corporate patients and ensuring there is a duly signed claim form where applicable.
• Use all stationery in an efficient and controlled manner and avoid wastage.
• Initiate the manual procedure of logging transactions immediately the computer system goes down.
• Attend to customer queries promptly and courteously.
• Record all verbal complaints.
• Complete any other tasks as assigned by the department supervisor or manager.

 Requirements:

• KATC II or Diploma in Business Administration or an equivalent is desirable
• KCSE grade of C+
• Basic computer literacy(Ms Excel, Ms Word)
• 2 years working experience in a busy cash office
• Ability to work under pressure
• Must be a good team player.
• Excellent organizational skills
• Good communication skills, both written and oral
• Excellent analytical skills
• Good customer service and Problem solving skills
• Attention to detail and highly organized.
• High level of integrity.

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Job Purpose

• To provide psychological support and therapeutical interventions to clients in areas related to the field of counselling & clinical psychology.  This is in line with the overall institutional aims of providing quality care with compassion and within an ethical framework.
• Identify and diagnose psychological, emotional and behavioral issues
• Develop and implement treatment plans and therapeutic processes
• Help clients explore and identify goals and formulate action plans to achieve personal, social, educational and vocational development
• Monitor client progress through regular follow-up sessions

Key responsibilities:

• Provide psychological Support to clients experiencing “life-issues such as trauma, end-of-life, illness, etc.
• Counselling for trauma/ grief and loss, acute and chronic illness, and mental health issues
• Support the employee assisted program (EAP) of the department of human resources.
• Provide staff with psychological support to manage stress, enhance relationships, manage conflicts thereby enhancing productivity
• Staff training and development
• Conduct training activities within departments that contribute towards meeting the institutional & departmental goals

Qualifications, Experience and Skills required:

• Registration with the Ministry of Health in Kenya with a valid Practice License
• A master’s degree in counselling/clinical psychology
• Theoretical education in counselling (e.g. Undergraduate in Counselling)
• Diploma or above in counselling/nursing in a medical context (e.g. Medical health counselling)
• Additional training in fields that can complement the role of counselling (e.g. Trauma, chronic illness, death & dying)
• Minimum 2 years work experience
• Experience in a medical setting
• Relevant work experience equivalent to the expected workload
• Knowledge of human emotional social and psychological challenges
• Non-partisan in RELIGIOUS, CULTURAL AND TRADITIONAL PRACTICES
• High ethical and moral principles -beyond reproach and with a Professional approach
• Capable of being a role model in the organization and in society
• Team player and willing to learn

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Job Summary

The job holder will support the digital scholarship centre by providing digital media services and produce a wide range of multimedia products appropriate to the faculty, students and staff of AKU; and to effectively support the teaching, learning and research objectives of the university.

Responsibilities

• Provide photography and videography services for AKU Library events and publications.
• Design graphics for AKU publications, newsletters, and promotional materials.
• Upload metadata and collate staff publications data for the institutional repository.
• Support faculty and students in blended learning and other learning technologies.
• Develop LibGuides and online courses, working with faculty and subject matter experts to turn course content into engaging digital learning materials such as videos, readings, quizzes, and interactive activities.
• Provide ICT-related support to users and assist with administrative duties for the Library and Digital Scholarship Centre Office as required.
• Service and maintain the Digital Scholarship Centre (DSC) equipment, ensuring it is regularly updated and fully operational.
• Support the Library department in offering circulation and customer services, including the lending and return of library resources such as laptops and tablets.

Requirements

• Bachelor’s degree in computer science, Information Science, Multimedia Technology, or a related field.
• At least two (2) years' relevant experience, preferably in an academic or library setting.
• Demonstrated skills in photography, videography, and graphic design software
• Basic ICT troubleshooting and equipment maintenance skills.
• Experience developing LibGuides or similar research/learning guides is an added advantage.
• Strong organizational, communication, and customer-service skills.
• Proficiency in both macOS and Windows operating systems.