Vacancies at Food For Education

Why we need this role

• Key ongoing projects, i.e the ERP (Sage X3), Data Project, and Tap2Eat V2 programs, plus broader PM-office coordination specifically for Sage X3. Our project manager is dedicated at 50% and also runs the Steering Committee. The implementation partner has a full-time Project Manager. We need a coordinator to support the project manager in tracking Milestones, governance materials, closing open action items, and supporting stakeholder engagement.  This is to allow the project manager to focus on delivery.

Key Responsibilities
Project coordination & tracking

• Maintain project plans, milestone trackers, and charters for ERP and TAP V2; flag slippage/dependencies early.
• Own the RAID log for both programs; follow up to closure.
• Support the ERP–V2 Technical Working Group with scheduling, pre-reads, follow-through.
• Coordinate UAT logistics, including scheduling, participants, and the defect log
• Coordinate training logistics, including scheduling, attendance, and materials
• Maintain document control for plans, specifications, sign-offs, and approvals

Governance & meeting support

• Schedule/prepare agendas for SLT touchpoints, ERP/V2 Programme Committee, and external partner sessions.
• Structured notes, decisions, action items tracked to completion.
• Act as Steering Committee support: pre-reads, minutes, decision log, and follow-up on actions between meetings
• Keep a single register of dependencies between Sage X3 and our other technology initiatives
• Track department readiness checklists through to sign-off

Reporting & documentation

• Maintain Project Charter and Weekly Status Report (F4E templates) for both programs, keeping charter and execution tracking separate.
• Consolidate weekly status for PM, SLT, and Fractional CIO.

Stakeholder liaison

• Day-to-day contact for Finance/ERP committee, V2 tech team, external partners.
• Coordinate site-visit and working-session logistics.

Broader PM office support

• Support the PM on other cross-functional coordination under the CIO engagement.
• Help refine/right-size F4E's lightweight PM templates (charter, status report).

What they will not do
Own the plan, make functional or finance decisions, manage the implementation partner, or perform configuration, data migration, or testing sign-off.

What we need in a candidate

• Three or more years coordinating ERP or similar enterprise system implementations
• Hands-on Microsoft Project skills. They must be able to read, understand and maintain a live schedule.
• Experience supporting a steering committee or similar governance forum, including minutes and decision logs
• Strong written English. Their minutes and status reports go to the CFO and CIO.
• Willing and able to chase senior staff and vendor staff for overdue inputs. 
• Available for occasional early-evening calls to overlap with a US-based CIO

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Role Overview

• The Manager, Food Safety & Quality Assurance is responsible for the operational leadership and day-to-day management of food safety and quality assurance across assigned regions/clusters. Reporting to the Senior Manager, Food Safety  and Quality Assurance, this role translates organizational food safety strategy into consistent operational execution, manages a team of Food Safety Associates, drives implementation of the Food Safety Management System (FSMS), oversees audits and certification readiness, and leads incident management and continuous improvement across their area of responsibility.

ROLES & RESPONSIBILITIES
Team Leadership and  People Management

• Manage, coach and develop a team of Food Safety Associates across assigned regions/clusters, ensuring consistent performance, capability and accountability.
• Set performance goals for direct reports, conduct regular check-ins and performance reviews, and identify training and development needs.
• Build bench strength and succession plans within the food safety team.
• Champion and reinforce a strong food safety culture across regions through visible, hands-on leadership.

FSMS Implementation  and Operational Management

• Drive operational implementation of the Food Safety Management System (FSMS) across all assigned clusters, in line with the strategy and standards set by the Senior Manager
• Oversee execution of HACCP plans, Good Manufacturing Practices (GMP) and prerequisite programmes (PRPs) across operations.
• Identify gaps or inconsistencies in FSMS implementation and direct corrective action through the Food Safety Associates.

Quality Assurance and  Operational Food Safety

• Oversee quality control standards for raw materials, production processes and final products across assigned regions.
• Review inspection, verification and audit findings escalated by Associates and direct appropriate action.
• Approve corrective and preventive action plans for significant non-conformities and escalate high-risk or unresolved issues to the Senior Manager.

Audit, Verification and  Certification Support

• Lead internal audit schedules across assigned regions and ensure timely closure of findings.
• Support external audits, regulatory inspections and certification assessments (ISO, HACCP and related standards), coordinating documentation and evidence with Associates.
• Ensure sampling, verification and traceability programmes are executed as planned across all clusters.

Incident and  Risk Management

• Oversee investigation and root cause analysis of food safety incidents and non-conformities within assigned regions.
• Monitor implementation, effectiveness and closure of corrective and preventive actions across clusters.
• Escalate high-risk or unresolved food safety issues to the Senior Manager in a timely manner.

Reporting and  Continuous Improvement

• Consolidate performance data, verification results and inspection findings submitted by Associates into regional and organizational reports.
• Present food safety performance trends, risks and improvement recommendations to the Senior Manager.
• Drive continuous improvement initiatives within assigned regions, based on data trends and identified risks.

Cross-Functional Collaboration

• Serve as the key link between Food Safety Associates and the Senior Manager, ensuring alignment between strategy and operational execution.
• Collaborate with Operations, Supply Chain, Procurement and Lab teams to resolve cross-functional food safety and quality issues.
• Support the design and rollout of food safety training programmes across regions.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES

• Bachelor's degree in Food Science and Technology, Microbiology, Public Health or a related scientific discipline; a Master's degree or relevant certifications (e.g., HACCP, ISO 22000, FSSC) is an added advantage.
• Minimum of five (5) years' relevant experience in food safety, quality assurance or quality control within the FMCG or food manufacturing industry, with at least two (2) years in a supervisory or team leadership capacity.
• Demonstrated knowledge and practical experience implementing and maintaining ISO 22000:2018 Food Safety Management Systems (FSMS) and HACCP principles.
• Demonstrated experience managing food safety operations across multiple sites, clusters or regions.
• Proven experience leading internal audits and supporting external/regulatory audits and certification processes.
• Strong people management, coaching, mentoring and team development skills.
• Strong analytical, critical thinking, decision-making and problem-solving skills.
• Excellent communication, stakeholder engagement and technical report-writing skills.
• Ability to thrive in a fast-paced, dynamic operational environment.