Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us
Housing Finance Company of Kenya was incorporated as the premier mortgage Finance Institution in Kenya licensed under the Banking Act with the CDC and the GoK owning 60% and 40% respectively.
Housing Finance started operations with the main objective of implementing the government’s policy of promoting thrift and home ownership by lending ...
Read more about this company
Principle Accountabilities
Acquisition: Business Development
- To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
- Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
- To ensure acquisition of customers to digital channels i.e Internet Banking, WHIZZ and other platforms.
- To effectively manage and expand the relationships with existing SME banking clients and bring in new partnerships from existing portfolio so as to ensure business growth and continuity.
Portfolio profitability (Cross-sell & Retention)
- Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
- Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
- Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
- Assist in Resolving client queries in a timely and appropriate manner
- Assist in collaborating with product specialists, to deliver effective customer solutions.
- Ensure Fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
- Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
- Ensure all customers are on-boarded on a digital platform i.e. WHIZZ, Internet banking
- Ensure Product Per Customer of 5 across the portfolio
- To understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
- To evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank’s set turnaround times.
Customer and Market:
- Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc
- Ensure all customer engagements are recorded accordingly
Compliance:
- To ensure compliance with both internal and external regulatory requirements.
- To continuously follow business operational and credit policies ensuring their compliance.
Other
- To safeguard and promote the bank’s image with the general public.
- To assist in other issues, aspects such as issue resolution and activities related to credit support and product partners to support our growth strategy.
- Meets regularly with internal referral sources to establish business relationships and develops network of outside referral sources for new business.
Key Competencies and Skills
Competencies required for this Role
- Deciding and Initiating Action
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Negotiation Skills
- Planning and Organizing
- Presenting and Communicating Information
- Relating and networking
- Working with people
Minimum Qualifications, Knowledge and Experience
Education, knowledge, skills and experience required for this Role
- Bachelor’s degree in any field
- 5-year experience in managing clients
- Excellent interpersonal skill
- Excellent communication and presentation skills
go to method of application »
Principle Accountabilities
Acquisition: Business Development
- To ensure growth of Branch SME portfolio (NFI, deposits and assets) through the acquisition of new to Bank customers through the Business sales officers and lead generation
- Actively generates referrals to all business partners in the bank to help meet the comprehensive financial needs of entrepreneurs or borrowing entity.
- To ensure acquisition of customers to digital channels i.e Internet Banking, WHIZZ and other platforms.
- To effectively manage and expand the relationships with existing SME banking clients and bring in new partnerships from existing portfolio so as to ensure business growth and continuity.
Portfolio profitability (Cross-sell & Retention)
- Grow SME customer portfolio size (Product per customer, Non-funded income, deposits and assets) by deepening existing customer relationships
- Ensure a clear retention plan for overall portfolio deposits and loans for the segment, to execute this plan in conjunction with the Branch Managers.
- Monitor account planning for all clients that will assist in advising on potential financial solutions based on identified needs
- Assist in Resolving client queries in a timely and appropriate manner
- Assist in collaborating with product specialists, to deliver effective customer solutions.
- Ensure Fulfillment of minimum customer relationship touch points – e.g., 1 visit every quarter and 1 call and email a month depending on customer segment
- Prepares and submits all reports may prepare management reports summarizing individual and team loan activity
- Ensure all customers are on-boarded on a digital platform i.e. WHIZZ, Internet banking
- Ensure Product Per Customer of 5 across the portfolio
- To understand nature of businesses, their life-cycles and the various product offerings that can be given to the customer.
- To evaluate credit proposals and ensure the credit applications process on a timely basis within the Bank’s set turnaround times.
Customer and Market:
- Maintaining/ Updating customer data on parameters such as Business turnover/ directors details etc
- Ensure all customer engagements are recorded accordingly
Compliance:
- To ensure compliance with both internal and external regulatory requirements.
- To continuously follow business operational and credit policies ensuring their compliance.
Other
- To safeguard and promote the bank’s image with the general public.
- To assist in other issues, aspects such as issue resolution and activities related to credit support and product partners to support our growth strategy.
- Meets regularly with internal referral sources to establish business relationships and develops network of outside referral sources for new business.
Key Competencies and Skills
Competencies required for this Role
- Deciding and Initiating Action
- Delivering Results and Meeting Customer Expectations
- Entrepreneurial and Commercial Thinking
- Negotiation Skills
- Planning and Organizing
- Presenting and Communicating Information
- Relating and networking
- Working with people
Minimum Qualifications, Knowledge and Experience
Education, knowledge, skills and experience required for this Role
- Bachelor’s degree in any field
- 5-year experience in managing clients
- Excellent interpersonal skill
- Excellent communication and presentation skills
go to method of application »
Principle Accountabilities
PRINCIPAL ACCOUNTABILITIES
- Business planning and growth within government and quasi government institutions.
- Undertake market situation analysis to identify new business opportunities.
- Understand customers' businesses and anticipate their requirements.
- Match customers' needs with HFC product capabilities through presentations and proposals.
- Negotiate terms and conditions with customers to maximize revenue and profitability.
- Offer need-based solutions to meet the specific investment needs of our customers and prospects.
- Conduct joint calls with schemes and IB RMs to ensure proper management of the value chain.
- Ensure smooth deal implementation and while maintaining high levels of service quality.
- Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.
- Ensure the best in class in terms of quality of customer experience, sales, turnaround time and productivity standards.
- Continuously provide feedback on the acceptance of the products in the market and suggest changes that could improve uptake.
Key Competencies and Skills
Technical Competencies:
- Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
- General knowledge in banking processes.
General Competencies:
- Excellent written and oral communication skills.
- Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
- Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
- Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
- Basic analytical ability with active listening skills.
- Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
- Ability to maintain confidentiality of sensitive information.
- Willingness to adapt to changing business needs and deadlines.
Minimum Qualifications, Knowledge and Experience
Education:
Experience:
- Minimum of 3 years’ experience in sales preferable within the Banking Industry.
- Demonstrate knowledge of banking operations
- Problem-solving and analytical skills
- Demonstrate integrity and ethical standards
- Attentive to details
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail