Vacancies at Jubilee Insurance

Job Ref. No: JLIL 371

Role Purpose

The role holder will be responsible for supervising and coordinating day-to-day pension administration activities to ensure accurate processing, timely service delivery and full compliance with regulatory and internal requirements. The role focuses on hands-on operational leadership, quality control, team supervision and effective client service across all retirement benefits products. The role holder supports management by ensuring service standards, operational controls and reporting requirements are consistently met.

Main Responsibilities
 Operational

• Drive business growth by conserving existing client relationships and proactively identifying opportunities to enhance portfolio value through alternative retirement and investment products (e.g., annuities, cross-selling initiatives).
• Streamline the administration and onboarding of corporate GPP and IPP clients, ensuring compliance with contractual, regulatory, and internal policy requirements.
• Build and maintain strong, long-term relationships with corporate clients to improve retention
• Supervise the accuracy of participating employer records, contributions and member KYC Information
• Provide guidance and support to junior team members in handling client queries and administrative tasks.
• Identify, recommend and implement process improvements to enhance operational efficiency, reduce risk, and minimize errors.
• Collaborate with internal teams (IT, Operations, Compliance, and Finance) to implement system upgrades and process improvements.
• Oversee the preparation and review of statistical summaries, management reports, and performance analysis for retirement benefits schemes.
• Ensure timely preparation and submission of statutory and regulatory returns in line with defined timelines.
• Ensure accurate, timely reporting to clients, regulators, and internal management.
• Support audits, reviews, and regulatory inspections related to retirement benefits administration.

Client, Trustee & Stakeholder Engagement

• Serve as a day-to-day operational support contact for trustees, corporate clients, intermediaries andinternal stakeholders.
• Support in the preparation of operational reports and documentation for trustee meetings, scheme reviews, and client engagements.
• Ensure timely and professional communication with clients and stakeholders on administration matters.
• Support complaint resolution by investigating issues, preparing responses and implementing corrective actions to prevent recurrence.

Corporate Governance

• Adhere to regulatory requirements and internal policies, ensuring compliance in all aspects of insurance servicing.
• Implement and uphold robust data protection and privacy practices, safeguarding customer information and ensuring confidentiality.
• Participate in audits and internal control assessments, addressing any identified gaps or issues promptly.
• Compliance: Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards
• Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

People & Culture

• Team Leadership: Build and lead cross-functional teams, fostering collaboration, accountability, and high performance across diverse skill sets and departments.
• Retention KPI: Achieve a regrettable turnover rate below 5% annually within finance teams by promoting a supportive environment, career growth opportunities, and recognition.
• Employee Engagement Score (EES) KPI: Drive a 10% year-over-year increase in EES through team building, transparent communication, and empowerment initiatives.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Skill Development: Provide mentorship and training to team members on departmental tools, techniques, and industry-specific knowledge, enhancing capability.
• Conflict Resolution: Mediate and resolve team conflicts or stakeholder disputes, maintaining morale and focus on project goals.
• Resource Advocacy: Advocate for team needs (e.g., additional resources, training) to senior management, ensuring departmental success and staff well-being.

Key Competencies

• Attention to detail and accuracy in retirement plan administration.
• Knowledge of retirement benefits regulations and compliance requirements.
• Analytical and problem-solving abilities to resolve complex issues.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• In-depth knowledge of retirement benefits schemes and pension products (Corporate Pension, IPP,
• Income Drawdown, GPPP, Annuities)
• Strong understanding of pension regulatory requirements and compliance standards
• Proficiency in pension administration systems and digital approval platforms i.e., DA
• Excellent data analysis, reporting, and documentation skills
• Strong client relationship management and service delivery orientation
• Attention to detail and high level of accuracy in handling scheme records
• Effective leadership, team management, and performance coaching
• Strong communication and interpersonal skills
• Problem-solving and analytical thinking
• High standards of integrity, confidentiality, and professionalism
• Ability to manage multiple priorities and adapt in a dynamic environment
• Collaboration and cross-functional teamwork

Academic Background & Relevant Qualifications

• Bachelor’s degree in insurance, Finance, Business or any other related course
• Diploma in Insurance
• TDPK, LOMA/CII/IIK Qualification
• Minimum 3-4 years’ experience in a similar role
• In-depth knowledge of retirement benefits schemes and their administration.
• Familiarity with IPPs, income drawdown, GPPP and annuity products.
• Solid understanding of pensions regulation, compliance and governance standards.

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Job Ref. No: JLIL 370

Role Purpose

The role holder is responsible for overseeing and managing the day-to-day operations of the Jubilee-owned buildings. The role holder is required to ensure that the buildings are well-maintained, safe and meet the needs of the occupants. Lastly, the role holder plays a crucial role in ensuring the efficient operation of the facilities and creating a positive environment for tenants or occupants, while ensuring compliance with the set policies and procedures.

Main Responsibilities
Operational

• Building Maintenance: Coordinate and oversee maintenance activities, including repairs, renovations, and preventive maintenance programs. Ensure that the building's infrastructure, systems, and equipment are properly maintained and comply with safety regulations. Supervising and participating in preventive maintenance of buildings, including floors, walls, ceilings, doors, windows, locks, fixtures, and furniture
• Facility Management: Manage and supervise the cleaning, security, waste management, and other facility-related services. Ensure that the building is clean, secure, and well-maintained at all times.
• Tenant Relations: Serve as the primary point of contact for tenants or occupants regarding any facilityrelated issues or concerns. Address tenant complaints, resolve conflicts, and maintain positive relationships with all stakeholders.
• The role holder will ensure a safe working environment throughout the facility for all employees, and assist in monitoring employee productivity, and providing suggestions for increased service or productivity.
• The role holder assesses maintenance and repair needs on all mechanical systems and equipment and performs light maintenance tasks, as well as evaluates and supervises building staff, assigns work tasks, and trains new employees.
• Responsible for managing community areas within the building property and prepare them for scheduled events.
• Enforce building security and safety policies, and train staff members on proper policy protocols, as well as manage all emergency situations.
• Checking grounds, buildings and equipment, and recording need for repair and replacements and reporting the same
• Providing clear and complete documentation of all activities within the facility and giving orientations to rental groups as necessary
• Enforcing building and safety regulations, notifying proper maintenance personnel when facility problems arise and communicating to staff and patrons through communication systems
• Planning and conducting a preventive maintenance program; training new employees; maintaining adequate levels of janitorial and maintenance supplies; as well as keeping records and preparing reports
• Working with employees to maintain a clean and safe facility.
• Conduct regular inspections of the building and identify maintenance and repair needs.
• Respond promptly to building emergencies and take appropriate actions to mitigate risks and ensure occupant safety.
• Manage building systems, including HVAC, electrical, plumbing, and security, to ensure their efficient operation.
• Coordinate and oversee renovation and remodeling projects, including planning, budgeting, and contractor management.
• Stay updated on industry trends, new technologies, and regulations related to building maintenance and operations.

Corporate Governance

• Compliance: Ensure compliance with building codes, safety regulations, and environmental standards.
• Adherence to the laws and regulations of Kenya and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.

People & Culture

• Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
• Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
• Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
• Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
• Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
• Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.

Key Competencies

• Problem-solving: Aptitude for identifying and resolving building maintenance issues
•  Communication: Strong verbal and written communication skills to interact with building occupants, contractors, and vendors.
• Organization: Excellent organizational skills to prioritize tasks, manage resources, and meet deadlines.
• Attention to detail: Keen eye for detail to identify maintenance needs and ensure quality standards are met.
• Technical expertise: Knowledge of building systems and equipment, maintenance procedures, and relevant regulations.
• Customer service: Commitment to providing excellent service to building occupants and addressing their needs.
• Flexibility: Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Academic Background & Relevant Qualifications

• Bachelor’s degree in Land Economics, Real Estate Management or any other related Fields.
• Student Member of the Institution of Surveyors of Kenya
• Diploma in Technical Education – Building, Mechanical, Civil or Electrical is an added advantage
• Additional certifications in building maintenance, facilities management or related areas
• Minimum 1-2 years’ experience in a similar role
• Experience with commercial or residential building operations and maintenance is advantageous.