Vacancies at Kenya National Chamber of Commerce and Industry (KNCCI)

About the Job

KNCCI is seeking to engage Program Relationship Officer who will be based at the KNCCI HQ offices to support in customer relationship management for the program and oversee implementation of the JGP program at county level. This role will provide a full range of implementation assistance at all phases of the program cycle and will support in program sensitization, mobilization, communication, data collection and monitoring. The holder of the position will work closely with the Project Field Officer and the Chapter Leadership to ensure proper implementation of the project.

Responsibilities

• Coordinate and supervise the Project Field Officers to ensure that they meet their expectations.
• Develop and implement customer relationship management strategies to support awareness and growth of the Jiinue Program within the KNCCI Chapters.
• Establish problem solving mechanism to support in resolving any arising issues from the Chapter offices.
• Oversee mobilization and induction of eligible young micro-entrepreneurs into the project across the County Chapters and ensuring that they are equipped with all the necessary information on the project products and services.
• Prepare/lead the preparation of progress reports in compliance with the GBF & JGP monitoring and evaluation guidelines, including (but not limited to) periodic status/progress status, annual project performance reports including monitoring of project: milestones; financial data; procurement data; risk assessment & compliance.
• Act as a strong liaison between project team and other departments (supply chain, Logistics, HR, Admin & Finance etc.) to ensure collaborative processes move smoothly and swiftly.
• Liaising with the Field Officers in scheduling, organizing and planning for training activities within the county. This will include creating a training schedule, coordinating with the county JET, identifying cost effective training venues and ensuring all logistics are in place.

Academic and Professional Qualifications:

• Bachelor's Degree in Business Administration, Finance, Marketing or related fields.
• At least 5 years of experience in customer service, sales, account management or a related field.
• Proficiency in Microsoft Office especially Microsoft Excel.
• Customer-oriented mindset
• Strong interpersonal, problem-solving and negotiation skills.
• Excellent communication skills, both written and verbal.
• Strong organizational and planning skills

go to method of application »

About the Job

KNCCI is seeking to engage Data Analyst is responsible in managing the Jiinue Growth Program data systems and reporting frameworks, guaranteeing the integrity, precision and accuracy of the program data. The ideal candidate will transform raw data into structured information, which will then be analyzed to gather insights that drive strategic decision making within the program. The holder of the position will work closely with the Project Field Officer and the Chapter Leadership to ensure proper implementation of the project.

Responsibilities

• Carry out data review in order to identify discrepancies between the data on the physical attendance lists and the Excel sheets generated from the microdata google form responses.
• Devise mechanisms of collecting data and ensuring accuracy in entering the collected data into the JGP system.
• Use statistical tools and techniques to explore and analyze data, identifying patterns, relationships and trends.
• Prepare reports and presentations to communicate the insights and findings from the data to stakeholders, which can influence policy and decision-making processes
• Support with data cleanup and consolidation to ensure completeness and accuracy.
• Abide by data protection regulations to avoid legal issues in JGPs data handling.
• Managing and updating databases to ensure they are secure, accessible, and functioning properly

Academic and Professional Qualifications:

• Bachelor’s degree in Statistics, Mathematics, Actuarial Science, Computer Science or related field.
• Minimum 2 years of relevant experience.
• Proficiency in Microsoft Office Suite – advanced Excel, Word and PowerPoint skills.
• Expertise with at least one data analysis software.
• Knowledge in statistical methods that includes descriptive and inferential statistics.