Mwananchi Credit Limited was incorporated as a private limited company under the Companies Act (Cap 486) of the Laws of Kenya. It initially started operations under the names Mwananchi Microlink Ltd which was incorporated on 15th April 2010. On 10th January 2012, it later changed its names to Mwananchi Credit Limited.
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Job Purpose
The Regional Sales Manager will be responsible for driving sales growth, managing branch performance, and ensuring alignment with the company’s goals and regulatory standards. This role demands strong leadership, a deep understanding of the microfinance industry, and the ability to inspire teams to achieve outstanding results.
Key Responsibilities
- Develop and implement regional sales strategies to achieve revenue and growth targets.
- Lead, coach, and motivate branch sales teams to consistently exceed performance goals.
- Monitor market trends and identify new business opportunities in the region.
- Ensure compliance with microfinance regulations, company policies, and industry best practices.
- Foster strong customer relationships and deliver exceptional customer service.
- Conduct financial analysis to evaluate sales performance and provide actionable insights.
- Prepare and present regular reports on regional sales activities and achievements.
- Collaborate with management to optimize operational efficiency and resource allocation.
- Promote teamwork, adaptability, and accountability across branches in the region.
Must-Have Qualifications
- Bachelor’s Degree in Finance, Business Administration, or a related field.
- Proven experience in financial services or microfinance sales management (minimum 5 years).
- In-depth knowledge of microfinance regulations and best practices.
- Strong leadership, decision-making, and communication skills.
- Demonstrated ability to drive sales and deliver results in a competitive environment.
- Excellent analytical and financial reporting skills.
- Customer-focused, adaptable, and team-oriented mindset.
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Position Overview
We are seeking a dynamic and experienced Product Manager – Logbook to lead the development, management, and expansion of our logbook loan products. The successful candidate will be responsible for driving product growth, ensuring compliance with regulations, and delivering exceptional customer experiences while maintaining a competitive edge in the market.
Key Responsibilities
- Lead the design, development, and management of logbook loan products
- Conduct market research to identify trends, opportunities, and competitive positioning
- Analyze customer data to inform product strategy and segment markets effectively
- Manage and monitor product performance metrics, driving continuous improvement
- Collaborate with cross-functional teams to deliver innovative product solutions
- Develop and execute strategies to increase market penetration and customer retention
- Train and support internal teams to effectively promote and manage logbook products
Required Qualifications Education
Bachelor’s degree in Business Administration, Finance, Economics, or related field
Experience
- Minimum 4 years of relevant experience in:
- Financial services industry
- Product management and development
Additional Requirements
- Strong analytical and problem-solving skills with proficiency in financial modeling
- Proven leadership and team management experience
- Excellent communication and stakeholder engagement skills
- Results-driven with a proven track record of meeting and exceeding targets
go to method of application »
Position Overview
We are seeking a dynamic and experienced Product Manager – Logbook to lead the development, management, and expansion of our logbook loan products. The successful candidate will be responsible for driving product growth, ensuring compliance with regulations, and delivering exceptional customer experiences while maintaining a competitive edge in the market.
Key Responsibilities
- Lead the design, development, and management of logbook loan products
- Conduct market research to identify trends, opportunities, and competitive positioning
- Analyze customer data to inform product strategy and segment markets effectively
- Manage and monitor product performance metrics, driving continuous improvement
- Collaborate with cross-functional teams to deliver innovative product solutions
- Develop and execute strategies to increase market penetration and customer retention
- Train and support internal teams to effectively promote and manage logbook products
Required Qualifications Education
Bachelor’s degree in Business Administration, Finance, Economics, or related field
Experience
- Minimum 4 years of relevant experience in:
- Financial services industry
- Product management and development
Additional Requirements
- Strong analytical and problem-solving skills with proficiency in financial modeling
- Proven leadership and team management experience
- Excellent communication and stakeholder engagement skills
- Results-driven with a proven track record of meeting and exceeding targets
go to method of application »
Position Overview
We are seeking a dynamic and experienced Product Manager – Logbook to lead the development, management, and expansion of our logbook loan products. The successful candidate will be responsible for driving product growth, ensuring compliance with regulations, and delivering exceptional customer experiences while maintaining a competitive edge in the market.
Key Responsibilities
- Lead the design, development, and management of logbook loan products
- Conduct market research to identify trends, opportunities, and competitive positioning
- Analyze customer data to inform product strategy and segment markets effectively
- Manage and monitor product performance metrics, driving continuous improvement
- Collaborate with cross-functional teams to deliver innovative product solutions
- Develop and execute strategies to increase market penetration and customer retention
- Train and support internal teams to effectively promote and manage logbook products
Required Qualifications Education
Bachelor’s degree in Business Administration, Finance, Economics, or related field
Experience
- Minimum 4 years of relevant experience in:
- Financial services industry
- Product management and development
Additional Requirements
- Strong analytical and problem-solving skills with proficiency in financial modeling
- Proven leadership and team management experience
- Excellent communication and stakeholder engagement skills
- Results-driven with a proven track record of meeting and exceeding targets
go to method of application »
Position Overview
We are seeking a dynamic and experienced Product Manager – Logbook to lead the development, management, and expansion of our logbook loan products. The successful candidate will be responsible for driving product growth, ensuring compliance with regulations, and delivering exceptional customer experiences while maintaining a competitive edge in the market.
Key Responsibilities
- Lead the design, development, and management of logbook loan products
- Conduct market research to identify trends, opportunities, and competitive positioning
- Analyze customer data to inform product strategy and segment markets effectively
- Manage and monitor product performance metrics, driving continuous improvement
- Collaborate with cross-functional teams to deliver innovative product solutions
- Develop and execute strategies to increase market penetration and customer retention
- Train and support internal teams to effectively promote and manage logbook products
Required Qualifications Education
Bachelor’s degree in Business Administration, Finance, Economics, or related field
Experience
- Minimum 4 years of relevant experience in:
- Financial services industry
- Product management and development
Additional Requirements
- Strong analytical and problem-solving skills with proficiency in financial modeling
- Proven leadership and team management experience
- Excellent communication and stakeholder engagement skills
- Results-driven with a proven track record of meeting and exceeding targets
go to method of application »
Position Overview
- We are seeking dynamic and experienced Product Managers to spearhead our check-off loan services for government ministries and county governments. The successful candidates will be responsible for developing, managing, and expanding our check-off loan products while building strong relationships with government institutions.
Key Responsibilities
- Lead the development and management of check-off loan products for government employees
- Establish and maintain strategic partnerships with government ministries and county governments
- Oversee the entire check-off process from product design to implementation
- Analyze market trends and customer needs to enhance product offerings
- Ensure compliance with regulatory requirements and government policies
- Manage product performance metrics and drive continuous improvement
- Lead cross-functional teams to deliver exceptional customer experiences
- Develop and implement strategies to increase market penetration in the public sector.
Required Qualifications Education
- Bachelor’s degree in Business Administration, Finance, Economics, or related field
Experience
- Minimum 4 years of relevant experience in:
- Financial services industry
- Product management and development
- Government relations or public sector engagement
- Check-off loan systems and processes
Additional Requirements
- Strong understanding of Kenya’s government payroll systems
- Proven track record in product leadership and team management
- Excellent communication and stakeholder management skills
- Knowledge of financial regulations and compliance requirements
- Strategic thinking and analytical problem-solving abilities
go to method of application »
Position Overview
- We are seeking dynamic and experienced Product Managers to spearhead our check-off loan services for government ministries and county governments. The successful candidates will be responsible for developing, managing, and expanding our check-off loan products while building strong relationships with government institutions.
Key Responsibilities
- Lead the development and management of check-off loan products for government employees
- Establish and maintain strategic partnerships with government ministries and county governments
- Oversee the entire check-off process from product design to implementation
- Analyze market trends and customer needs to enhance product offerings
- Ensure compliance with regulatory requirements and government policies
- Manage product performance metrics and drive continuous improvement
- Lead cross-functional teams to deliver exceptional customer experiences
- Develop and implement strategies to increase market penetration in the public sector.
Required Qualifications Education
- Bachelor’s degree in Business Administration, Finance, Economics, or related field
Experience
- Minimum 4 years of relevant experience in:
- Financial services industry
- Product management and development
- Government relations or public sector engagement
- Check-off loan systems and processes
Additional Requirements
- Strong understanding of Kenya’s government payroll systems
- Proven track record in product leadership and team management
- Excellent communication and stakeholder management skills
- Knowledge of financial regulations and compliance requirements
- Strategic thinking and analytical problem-solving abilities
go to method of application »
Position Overview
- We are seeking dynamic and experienced Product Managers to spearhead our check-off loan services for government ministries and county governments. The successful candidates will be responsible for developing, managing, and expanding our check-off loan products while building strong relationships with government institutions.
Key Responsibilities
- Lead the development and management of check-off loan products for government employees
- Establish and maintain strategic partnerships with government ministries and county governments
- Oversee the entire check-off process from product design to implementation
- Analyze market trends and customer needs to enhance product offerings
- Ensure compliance with regulatory requirements and government policies
- Manage product performance metrics and drive continuous improvement
- Lead cross-functional teams to deliver exceptional customer experiences
- Develop and implement strategies to increase market penetration in the public sector.
Required Qualifications Education
- Bachelor’s degree in Business Administration, Finance, Economics, or related field
Experience
- Minimum 4 years of relevant experience in:
- Financial services industry
- Product management and development
- Government relations or public sector engagement
- Check-off loan systems and processes
Additional Requirements
- Strong understanding of Kenya’s government payroll systems
- Proven track record in product leadership and team management
- Excellent communication and stakeholder management skills
- Knowledge of financial regulations and compliance requirements
- Strategic thinking and analytical problem-solving abilities
go to method of application »
Position Overview
- We are seeking dynamic and experienced Product Managers to spearhead our check-off loan services for government ministries and county governments. The successful candidates will be responsible for developing, managing, and expanding our check-off loan products while building strong relationships with government institutions.
Key Responsibilities
- Lead the development and management of check-off loan products for government employees
- Establish and maintain strategic partnerships with government ministries and county governments
- Oversee the entire check-off process from product design to implementation
- Analyze market trends and customer needs to enhance product offerings
- Ensure compliance with regulatory requirements and government policies
- Manage product performance metrics and drive continuous improvement
- Lead cross-functional teams to deliver exceptional customer experiences
- Develop and implement strategies to increase market penetration in the public sector.
Required Qualifications Education
- Bachelor’s degree in Business Administration, Finance, Economics, or related field
Experience
- Minimum 4 years of relevant experience in:
- Financial services industry
- Product management and development
- Government relations or public sector engagement
- Check-off loan systems and processes
Additional Requirements
- Strong understanding of Kenya’s government payroll systems
- Proven track record in product leadership and team management
- Excellent communication and stakeholder management skills
- Knowledge of financial regulations and compliance requirements
- Strategic thinking and analytical problem-solving abilities
go to method of application »
Job Purpose
Assistant Branch Manager will assist the Branch Manager in running the day-to-day branch operations. This includes ensuring operational efficiency, enforcing compliance with company policies, leading the collections team, and maintaining excellent customer service standards. The role also involves overseeing financial planning, managing staff performance, and ensuring the branch meets its performance targets.
Key Responsibilities
Collections Management
- Develop and implement strategies to optimize collections performance and minimize delinquencies.
- Monitor collection targets and take corrective actions where necessary.
- Supervise daily due list collections and follow-up processes.
- Guide and support the collections team for effective follow-up and resolution of issues.
- Oversee all collection timelines, including reminders, demands, and repossessions.
- Manage vehicle sales from the yard and follow up on legal and title deed accounts.
- Ensure a 10% monthly reduction in PAR and meet collection targets consistently.
- Maintain accurate updates on client accounts and arrears.
Internal Controls & Procedures
- Ensure full compliance with company policies, operational procedures, and risk controls.
- Oversee branch operations, including timely opening and closing, staff readiness, and overall cleanliness.
- Enforce adherence to KYC and AML requirements for all new and existing customers.
- Achieve at least a 90% audit score through effective closure of audit issues.
- Prepare and submit accurate branch reports on time.
- Serve as the liaison between the branch and the Finance Department.
- Support financial planning and budgeting for the branch.
Financial Performance
- Ensure branch goals align with company objectives.
- Oversee accurate loan booking and portfolio management (liquidations, restructures, and repeat business).
- Drive customer acquisition, retention, and sales growth.
- Ensure timely submission of rent, utilities, and other operational costs.
- Support anti-money laundering initiatives and report suspicious transactions.
Customer Experience
- Support the Branch Manager in coordinating branch initiatives that improve customer satisfaction.
- Handle and resolve customer issues promptly within the company’s set turnaround time.
- Maintain the company’s image through professional branch and staff presentation.
- Engage customers regularly to build loyalty and trust.
- Promote company products through cross-selling and information sharing.
Learning & Development
- Mentor, coach, and train branch staff on operational excellence and performance improvement.
- Facilitate staff rotation to enhance learning and exposure.
- Participate in setting performance goals and conducting appraisals.
- Ensure all staff meet required training hours through internal and external sessions.
Employee Management
- Manage the performance of operations staff within the branch.
- Handle disciplinary issues professionally and in line with company policies.
- Plan and manage leave schedules for operations staff.
- Foster a culture of accountability, teamwork, and growth within the branch.
Qualifications and Experience
- Bachelor’s degree or diploma in Business, Finance, Banking, or a related field.
- A Master’s degree is an added advantage.
- Professional qualifications such as CPA, Banking, or Finance certification preferred.
- Minimum of 3 years’ experience in financial services, preferably within a banking or microfinance environment.
- Strong understanding of branch operations, credit processes, and financial products.
- Proven record of managing teams, achieving targets, and providing excellent customer service.
go to method of application »
Job Purpose
Assistant Branch Manager will assist the Branch Manager in running the day-to-day branch operations. This includes ensuring operational efficiency, enforcing compliance with company policies, leading the collections team, and maintaining excellent customer service standards. The role also involves overseeing financial planning, managing staff performance, and ensuring the branch meets its performance targets.
Key Responsibilities
Collections Management
- Develop and implement strategies to optimize collections performance and minimize delinquencies.
- Monitor collection targets and take corrective actions where necessary.
- Supervise daily due list collections and follow-up processes.
- Guide and support the collections team for effective follow-up and resolution of issues.
- Oversee all collection timelines, including reminders, demands, and repossessions.
- Manage vehicle sales from the yard and follow up on legal and title deed accounts.
- Ensure a 10% monthly reduction in PAR and meet collection targets consistently.
- Maintain accurate updates on client accounts and arrears.
Internal Controls & Procedures
- Ensure full compliance with company policies, operational procedures, and risk controls.
- Oversee branch operations, including timely opening and closing, staff readiness, and overall cleanliness.
- Enforce adherence to KYC and AML requirements for all new and existing customers.
- Achieve at least a 90% audit score through effective closure of audit issues.
- Prepare and submit accurate branch reports on time.
- Serve as the liaison between the branch and the Finance Department.
- Support financial planning and budgeting for the branch.
Financial Performance
- Ensure branch goals align with company objectives.
- Oversee accurate loan booking and portfolio management (liquidations, restructures, and repeat business).
- Drive customer acquisition, retention, and sales growth.
- Ensure timely submission of rent, utilities, and other operational costs.
- Support anti-money laundering initiatives and report suspicious transactions.
Customer Experience
- Support the Branch Manager in coordinating branch initiatives that improve customer satisfaction.
- Handle and resolve customer issues promptly within the company’s set turnaround time.
- Maintain the company’s image through professional branch and staff presentation.
- Engage customers regularly to build loyalty and trust.
- Promote company products through cross-selling and information sharing.
Learning & Development
- Mentor, coach, and train branch staff on operational excellence and performance improvement.
- Facilitate staff rotation to enhance learning and exposure.
- Participate in setting performance goals and conducting appraisals.
- Ensure all staff meet required training hours through internal and external sessions.
Employee Management
- Manage the performance of operations staff within the branch.
- Handle disciplinary issues professionally and in line with company policies.
- Plan and manage leave schedules for operations staff.
- Foster a culture of accountability, teamwork, and growth within the branch.
Qualifications and Experience
- Bachelor’s degree or diploma in Business, Finance, Banking, or a related field.
- A Master’s degree is an added advantage.
- Professional qualifications such as CPA, Banking, or Finance certification preferred.
- Minimum of 3 years’ experience in financial services, preferably within a banking or microfinance environment.
- Strong understanding of branch operations, credit processes, and financial products.
- Proven record of managing teams, achieving targets, and providing excellent customer service.
go to method of application »
Job Purpose
Assistant Branch Manager will assist the Branch Manager in running the day-to-day branch operations. This includes ensuring operational efficiency, enforcing compliance with company policies, leading the collections team, and maintaining excellent customer service standards. The role also involves overseeing financial planning, managing staff performance, and ensuring the branch meets its performance targets.
Key Responsibilities
Collections Management
- Develop and implement strategies to optimize collections performance and minimize delinquencies.
- Monitor collection targets and take corrective actions where necessary.
- Supervise daily due list collections and follow-up processes.
- Guide and support the collections team for effective follow-up and resolution of issues.
- Oversee all collection timelines, including reminders, demands, and repossessions.
- Manage vehicle sales from the yard and follow up on legal and title deed accounts.
- Ensure a 10% monthly reduction in PAR and meet collection targets consistently.
- Maintain accurate updates on client accounts and arrears.
Internal Controls & Procedures
- Ensure full compliance with company policies, operational procedures, and risk controls.
- Oversee branch operations, including timely opening and closing, staff readiness, and overall cleanliness.
- Enforce adherence to KYC and AML requirements for all new and existing customers.
- Achieve at least a 90% audit score through effective closure of audit issues.
- Prepare and submit accurate branch reports on time.
- Serve as the liaison between the branch and the Finance Department.
- Support financial planning and budgeting for the branch.
Financial Performance
- Ensure branch goals align with company objectives.
- Oversee accurate loan booking and portfolio management (liquidations, restructures, and repeat business).
- Drive customer acquisition, retention, and sales growth.
- Ensure timely submission of rent, utilities, and other operational costs.
- Support anti-money laundering initiatives and report suspicious transactions.
Customer Experience
- Support the Branch Manager in coordinating branch initiatives that improve customer satisfaction.
- Handle and resolve customer issues promptly within the company’s set turnaround time.
- Maintain the company’s image through professional branch and staff presentation.
- Engage customers regularly to build loyalty and trust.
- Promote company products through cross-selling and information sharing.
Learning & Development
- Mentor, coach, and train branch staff on operational excellence and performance improvement.
- Facilitate staff rotation to enhance learning and exposure.
- Participate in setting performance goals and conducting appraisals.
- Ensure all staff meet required training hours through internal and external sessions.
Employee Management
- Manage the performance of operations staff within the branch.
- Handle disciplinary issues professionally and in line with company policies.
- Plan and manage leave schedules for operations staff.
- Foster a culture of accountability, teamwork, and growth within the branch.
Qualifications and Experience
- Bachelor’s degree or diploma in Business, Finance, Banking, or a related field.
- A Master’s degree is an added advantage.
- Professional qualifications such as CPA, Banking, or Finance certification preferred.
- Minimum of 3 years’ experience in financial services, preferably within a banking or microfinance environment.
- Strong understanding of branch operations, credit processes, and financial products.
- Proven record of managing teams, achieving targets, and providing excellent customer service.
Method of Application
Interested candidates are invited to send their applications to careers@mwananchicredit.com by 6th November 2025.
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