Vacancies at Palladium International

This Opportunity:

In the role of Associate, IT Support, you will ensure that end users of the organisation receive effective and timely ICT support in accordance with SLAs. Similarly, you will perform varying day-to-day operational activities in a timely manner and to a high standard and support technological infrastructure and networks as required. Your participation in ICT projects and initiatives will be required from time to time.

To be successful in this role you will have the experience to handle a wide range of ICT support duties and related tasks; excellent customer-service skills; be able to work collaboratively with different teams and stakeholders; and be well organised, flexible, and enjoy the challenges of supporting our employees.

Reporting Lines:

The role will report to the Systems Architect, Global ICT. Reporting requirements may include but are not limited to:

• Attendance at team meetings, other requested meetings and regional meetings (e.g. townhalls)
• Regular (minimum of monthly) one to one meetings with your line manager on the status of personal Key Result Areas (KRAs), career development discussions and any other matters
• Palladium encourages flexible work practices to enhance wellbeing, productivity and team culture. For this role, we require that employees maintain an in-office presence for at least 50% of their working week. For example, if an employee works five days a week, they must spend at least three days physically in the office
• The role is part of the Global ICT team
• The role liaises with managers, other employees, software and hardware vendors, service providers and other stakeholders as required
• Maintains close working relationships with the Systems Architect, Systems Administrator – Global, Systems Developers, IT Security Manager to ensure consistency and alignment with global policies, processes and standards

Primary Roles and Responsibilities: 

• Commit to the delivery of company, team and personal objectives (Key Performance Indicators (KPIs) ensuring that personal KRAs are delivered with excellence and timeliness
• Provide Levels 1 & 2 ICT support - including but not limited to computers, printers, scanners, conferencing equipment and core systems, with relevant escalations when required
• Proactively participate in the effective use and promotion of the ICT ticketing system in accordance with SLAs via effectively recording, analysing, prioritising, tracking and actioning support cases
• Adhere to and promote ICT related policies, processes and guidelines
• Assist in the enrolment of users onto Palladium enterprise systems
• Participate in controlling systems' access and security
• Provide training to staff on applications, equipment and ICT related processes, including ICT inductions for new staff
  Install, configure, reconfigure, maintain and troubleshoot computers and other ICT related equipment and software in accordance with the Palladium operating procedures
• Deploy ICT infrastructure, networks and communication equipment
• Procurement and sourcing of assets in accordance with Palladium approved hardware specifications and as authorised through appropriate channels and maintain the asset register
• Coordinate the repair and replacement of ICT equipment according to pre-established maintenance or warranty contracts
• Ensure continual compliance with the security, privacy and data protection, capacity management and disaster recovery procedures as set forth by Palladium
• Support Palladium ICT projects and initiatives as requested
• Support administrative activities such as completion of paperwork for payment of ICT related invoices

Essential Criteria:

• Relevant ICT experience
• Relevant technical experience, including experience in:
  • Microsoft Windows Desktop Operating Systems
  • Microsoft Office
  • Microsoft Office 365
  • Microsoft Active Directory and Azure Entra ID
  • Proficient in operating system imaging and application deployment tools
  • Experience in computer hardware
  • Understanding of different Network technologies including DHCP, DNS, Subnetting, Routing, etc.
• Excellent customer service and stakeholder management skills
• Ability to multitask, work under pressure, use initiative, and acquire and apply technical skills as necessary
• Ability to quickly resolve complex problems and devise effective solutions
• Excellent written, presentation and verbal communication skills
• Ability to work independently and with minimal supervision
• Demonstrated dedication to equity, diversity and inclusion, particularly in a multi-cultural environment

go to method of application »

Background and Context 

Scope of Work

 PROPEL Health Kenya is seeking the services of a consultant to support the National Malaria Control Program (NMCP) and County Departments of Health to develop clear institutional mechanisms for establishment and operation of County Malaria Control Units.

 The consultant will work closely with the PROPEL Health Kenya team and will consult extensively with NMCP, County Departments of Health, county malaria control coordinators, PMI Partners and other key actions in malaria systems strengthening. The comprehensive list will be agreed during the inception phase of this consultancy. 

Specific Responsibilities

In consultation with PROPEL Health Kenya, the consultant will provide the technical expertise that is needed for realization of this Scope of Work. Whilst there may be minor adaptations after the conceptual stage of this assignment, the consultant is expected to carry out the following tasks (among others as needed):

• Develop a detailed inception report that outlines a clear task delivery approach, including a stakeholder engagement roadmap that will ensure the timely and effective delivery of this task.
• Review current policies and institutional mechanisms for delivering malaria control and elimination programs at the county level. This will also entail a review of peer country modalities and mechanisms for delivering malaria programs at the subnational level.
• Conduct in-depth assessment, including key informant and group interviews to validate information gathered from document reviews.
• Work with the NMCP and County Departments of Health to propose clear institutional realignments needed to establish functional County Malaria Control Units.
• Develop clear Terms of Reference and operational procedures for the Units, especially ensure minimal overlap and duplication of roles with existing malaria coordination structures at national and county levels (County Malaria Technical Working Groups).
• In consultation with MOH, lead technical discussions incorporating stakeholder inputs into proposals.
• Develop clear guidelines for establishing and managing CMCUs with linkages to the county health management teams and sub-county level structures for delivering malaria programs.
• Develop a simple tool for tracking the establishment and functionality of county malaria control units including. The proposed tool will incorporate proven maturity models.

PROPEL Health Kenya will provide the consultant with necessary support to enable execution of the assigned tasks, as agreed during inception. The required support will be documented in the inception report.

Required Skills & Qualifications 

• Master’s degree in public health, organizational development, leadership and governance, and public policy or related field is required.
• Knowledge and working experience of national MOH and/or county context a significant advantage.
• Demonstrated experience in developing institutional mechanisms and terms of reference is required.
• Proven experience in developing/adapting organizational capacity assessment tools is required.
• At least 10 years’ experience in the arena of health systems strengthening.
• Proven experience in stakeholder mapping and engagement of MOH and other stakeholders is required.
• Demonstrated experience in developing terms of reference and operational procedures for health sector coordination and management organs is required.
• At least 10 years’ experience developing reports, guidelines and other documents for USAID and government approval is required (sample of a government report or guideline will be preferred)

Evaluation Criteria 

Applications will be evaluated based on below evaluation criteria. 

Eligibility Criteria: 

• Master’s degree in public health, organizational development, leadership and governance, and public policy or related field is required.
• Knowledge of integration and working experience of country/county context a significant advantage.

Technical (70%) 

• At least 10 years’ experience in the national arena of health systems strengthening is required.
• Experience in design and implementation of malaria programs.
• Proven experience in stakeholder mapping, engagement of MOH and county departments of health, is required.
• Demonstrated experience of organizational development, institutional designs and developing organizational capacity assessment tools in a low- and middle-income country is required.
• At least 10 years’ experience developing reports, guidelines and other documents for USAID and government approval is required (sample of a government report will be preferred)

 Costs (30%) 

• The bidder's cost outline must contain a quotation of daily rate in KES.
• The Financial Proposal shall be confirming the following:
  • Price inclusive of all relevant taxes
  • Indicate payment terms
  • Period of validity of the bid

Proposals must offer services for the total requirement. Proposals offering only part of the requirement will be rejected.

Period of Performance

The period of performance will be from January 15, 2025, to March 31, 2025

Technical Monitor

The consultant will report to the Country Project Director or his assignee.

Submission  

Qualified consultants should submit technical and financial proposals by 5.00pm, 14 January 2025.