Vacancies at Rainforest Alliance

Position summary:

• The Technology department is responsible for the Development, Realization and Implementation of the  strategic Digital Product Roadmap for Rainforest Alliance (including all supporting Technology processes), for all Global Business Initiatives and Assurance programs.
• The department is also responsible for maintenance and support of internal solutions such as those used by finance and HR. One of the core solution in Finance is Oracle’s Netsuite ERP which has been live for a number of years. We are looking for an engineer to provide support for this solution and lead other Initiatives aimed at enhancing it’s utilization across the organization.

Responsibilities: 

• Primary point of contact to NetSuite Support by providing front line support in all aspects of NetSuite;
• Fill functional lead or system expert roles on production and sandbox NetSuite environments and related systems performing integrity testing of system upgrades and development releases prior to migration to production;
• Planning, reviewing, customizing, develop and maintain the NetSuite system configuration, including system security, data integrity, customized fields, and workflows;
• Develop, maintain and assist end users in saved searches, custom reports, dashboards to meet operational needs, support month-end & quarter-end close procedures.
• Provide support and subject matter expertise to users, company employees, contractors, suppliers, or customers.
• Document business objectives, use cases, business requirements, system specifications, workflows, and process documentation to optimize the NetSuite platform;
• Design, perform hands-on coding work, develop, test and deploy NetSuite modules and enhancements, build customizations using extensions and scripts to meet business needs.
• Handle and maintain interfaces and SFTPs to other systems such as banking systems
• Provide technical assistance to end-users along with holding training sessions on user adoption;
• Development and maintenance of custom application extensions around NetSuite using system API, Snap-logic and third-party tools;
• Assisting in troubleshooting, identifying root causes, and driving resolutions as needed.
• Review all configuration changes and handle production releases to ensure the highest quality of code deployment and security, Integrate, support, and maintain third party software connections to NetSuite,
• Provide internal, ongoing system/technical support to NetSuite users including training
• Monitor & administer account management, roles and access, profile creation, security administration.

Qualifications:

• Bachelor’s degree in Information Systems, Computer Science
• Certified NetSuite Administrator
• 5yrs Technical, Functional and Development Experience in NetSuite ERP with Expertise on Record-to-Report, Procure-To-Pay, Order-To-Cash processes, workflow and Reporting;
• Proficiency with saved searches, formulas, reporting creating dashboards, creating custom forms and creating workflows;
• 5year experience with the day-to-day technical management, relational databases, SQL development, data integration and analysis of the NetSuite platform required.
• Experience using NetSuite JavaScript API and Suite Cloud Platforms (Suite script, Suite commerce, Suite Talk, and Suite Flow).
• Hands-on SuiteScript experience to provide back-end customization, Experience with SuiteCloud, SuiteScripts, SuiteTalk, SuitCommerce, SuiteFlow framework of NetSuite with hands on coding in Javascript, JAVA, WebServices, HTML.
• Familiarity using collaborative tools like Smartsheet, Slack, Jira and/or Confluence.

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Position summary:

• We are seeking a highly organized and detail-oriented PMO Planner to join our Project Management Office (PMO). The PMO Planner will play a crucial role in supporting project planning, scheduling, and coordination activities to ensure successful IT product / project delivery. This will be a high visibility position, as the Planner will provide a consolidated and coherent picture RA wide product and project delivery. This will include collection of relevant data, provision of weekly / monthly status and schedule updates for management.  This position therefore requires strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving. The PMO planner will initially support two major delivery programs involving multiple vendors and internal RA staff. The position will subsequently be expanded next year, to accommodate companywide product and project delivery.

Responsibilities: 

• Project Planning and Scheduling: Develop and maintain detailed project schedules, including timelines, milestones, and resource allocation.
• Resource Management: Coordinate with project managers and team members to ensure optimal resource utilization and allocation.
• Risk Management: Identify potential project risks and develop mitigation strategies to ensure project objectives are met.
• Reporting and Documentation: Prepare and distribute regular project status reports, dashboards, and other documentation to stakeholders.
• Stakeholder Communication: Facilitate effective communication between project teams, stakeholders, and senior management.
• Process Improvement: Continuously evaluate and improve project management processes and tools to enhance efficiency and effectiveness.
• Compliance: Ensure all projects adhere to organizational policies, procedures, and regulatory requirements.

Qualifications: 

• Education: Bachelor’s degree in Project Management, Business Administration, or a related field.
• Experience: Minimum of 3-5 years of experience in project planning, scheduling, or a similar role within a PMO.

Skills: 

• Proficiency in project management software (e.g., MS Project, Primavera).
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively in a team environment.
• Detail-oriented with strong organizational skills.
• Certifications: PMP, PRINCE2, or similar project management certification is preferred.

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About the MyRA Program:

• MyRA is a customer-centric platform designed to streamline interactions between various applications and external stakeholders, enhancing the overall user experience. The platform integrates capabilities across multiple applications, providing a seamless, unified journey for users. At the heart of MyRA is the portal, where all journeys begin with registration and onboarding, enabling stakeholders to access personalized, contextualized services. By centralizing data and offering tailored capabilities, MyRA ensures that users have a smooth, consistent experience across the entire ecosystem of applications. MyRA streamlines and enhances business processes, uses modern and scalable technology so that RA can deliver on its ambition to reach 100 million farmers. We are seeking a dynamic and experienced Program Manager to lead and run the development, lifecycle, and integration efforts of the MyRA program.

Job Description

• As the Program Manager for MyRA, you will take on a leading role in handling the end-to-end delivery of the MyRA platform and its components. You will be responsible for owning and shaping the product architecture, working closely with cross-functional teams to ensure that all development, integration, and operational goals are met. You will be tasked with maintaining strong alignment with the business strategy, proactively managing risks, and ensuring stakeholder satisfaction through consistent communication and support.
• In this role, a strong emphasis will be placed on stakeholder management, ensuring that the needs and expectations of all external and internal parties are clearly understood and met. The candidate will be responsible for handling project timelines, ensuring that key milestones are delivered on schedule. Additionally, the role will involve facilitating smooth communication and alignment between various application teams, ensuring that everyone is working in harmony toward a shared goal. A proactive approach to addressing potential challenges and maintaining stakeholder satisfaction will be critical to success in this position.

Key Responsibilities:

Product Ownership

• Lead the product lifecycle for the components of the MyRA architecture. Define and communicate the product roadmap, aligning it with business priorities and customer needs. Collaborate with technical teams to ensure seamless integration, updates, and improvements.

Roadmap Creation & Communication

• Develop and maintain a clear and actionable program roadmap. Communicate roadmap progress to all stakeholders, ensuring transparency and alignment with business goals.

Proactive Team Enablement

• Enable other teams within the organization to successfully integrate with MyRA, providing them with the necessary resources and support. Ensure technical teams have the right documentation, environment setups, and training to work efficiently.

Sprint Review & Agile Practices

• Conduct a sprint review session every two weeks to provide updates on development progress, demo new functionalities, and gather feedback from stakeholders. Ensure agile practices are being followed and improvements are continuously integrated.

Adoption and Operations

• Provide ongoing training to the Customer Support Organization, enabling them to deliver high-quality support to MyRA users. Act as a point of escalation for any technical or functional issues related to the platform. Work closely with the Platform Operations team to ensure alignment on system performance, incident management, and platform scalability.

Budget, Risk & Impediment Management

• Maintain an up-to-date budget, tracking both estimates and actuals. Provide regular financial reports and ensure the program remains within budgetary constraints. Identify, document, and manage program risks and impediments, ensuring timely resolution and communication. Implement and follow-up on mitigation strategies to address potential roadblocks.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. A Master’s degree or relevant certification (e.g., PMP, Agile, etc.) is a plus.

Experience:

• Proven experience as a Program Manager, Product Owner, or Project Manager in a technology-driven environment.
• Strong experience with Microsoft technology or similar platform management.
• Familiarity with agile project management methodologies (Scrum, SAFe, Kanban, etc.).
• Demonstrated success in managing complex technology programs with multiple stakeholders.

Skills:

• Strong technical acumen and ability to bridge the gap between business and technology.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong problem-solving skills and experience in risk management.
• Familiarity with budgeting, cost control, and financial management.
• Proficient in project management tools such as Jira, Confluence, or Microsoft Project.

Why Join Us?

• Be part of a forward-thinking organization driving innovation through technology.
• Lead and shape the future of the MyRA program, playing a critical role in the success of a major product.
• Collaborate with a talented and diverse team of professionals.
• Enjoy a competitive salary, comprehensive benefits package, and opportunities for growth and advancement.

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Description:

• To achieve our vision requires the smart use of technology to deliver capability and capacity at both scale and pace, so that we can do the most good.  To accelerate delivery we are buying in various software applications which need to be configured (not customized), maintained and supported to reflect changing business needs.
• You will need to become a software application support Subject Matter Expert (SME). You will therefore require a good understanding of how a modern software platform operates, an excellent technical aptitude, and become intermittently familiar with it. In addition, you will be responsible for prioritizing and implementing business requested configuration changes against agreed RA practice. We are therefore looking for an Software Application Support Lead / Specialist to work in our Kenyan office. An international mindset and ability to work with people from multiple cultures, time zones and counties is key to working successfully with RA. This role will report into the Software Configuration Manager.

Role Responsibilities:

• Manage one or more software applications, developing a deep technical understanding
• Support business and technical colleagues in identifying and prioritizing requested configuration changes, developing and managing the change back log
• As appropriate, challenge change requests to ensure and maintain both the integrity and overall performance of the application
• Develop a close working relationship with the application provider support and development teams
• Work with internal product teams and technical leads to understand scope, timing and prioritization of product development activities that may impact the application

Role Requirements:

• Ideally a Bachelor's degree in Information Technology, Computer Science, or other relevant technical qualifications
• A minimal of 3-5 years’ experience in various technical positions, ideally supporting software development; ideally gained in a commercial background
• Solid analytical and problem-solving skills
•  Excellent English interpersonal, written, and oral communication skills, including ability to present ideas in a user-friendly non-technical language 
• Familiarity with environmental and sustainability issues is a plus

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Description:

• To achieve our vision requires the smart use of technology to deliver capability and capacity at both scale and pace, so that we can do the most good.  To accelerate delivery we are buying in various software applications which need to be configured (not customized), maintained and supported to reflect changing business needs.
• You will need to become a software application support Subject Matter Expert (SME). You will therefore require a good understanding of how a modern software platform operates, an excellent technical aptitude, and become intermittently familiar with it. In addition, you will be responsible for prioritizing and implementing business requested configuration changes against agreed RA practice. We are therefore looking for an Software Application Support Lead / Specialist to work in our Kenyan office. An international mindset and ability to work with people from multiple cultures, time zones and counties is key to working successfully with RA. This role will report into the Software Configuration Manager.

Role Responsibilities:

• Manage one or more software applications, developing a deep technical understanding
• Support business and technical colleagues in identifying and prioritizing requested configuration changes, developing and managing the change back log
• As appropriate, challenge change requests to ensure and maintain both the integrity and overall performance of the application
• Develop a close working relationship with the application provider support and development teams
• Work with internal product teams and technical leads to understand scope, timing and prioritization of product development activities that may impact the application

Role Requirements:

• Ideally a Bachelor's degree in Information Technology, Computer Science, or other relevant technical qualifications
• A minimal of 3-5 years’ experience in various technical positions, ideally supporting software development; ideally gained in a commercial background
• Solid analytical and problem-solving skills
•  Excellent English interpersonal, written, and oral communication skills, including ability to present ideas in a user-friendly non-technical language 
• Familiarity with environmental and sustainability issues is a plus

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Job Description

• We are seeking a highly skilled and experienced Senior Quality Assurance (QA) Engineer to oversee the quality assurance processes for multiple applications across various teams. The ideal candidate will ensure that all software provided by external vendors meets Rainforest Alliance’s quality standards and requirements. This role involves coordinating with different teams, handling vendor relationships, and implementing effective QA strategies to maintain high-quality software performance and reliability. Strong communication skills and a can-do mentality are crucial for success in this role.

Role Responsibilities

• Develop, implement, and maintain QA standards, procedures, and best practices. Ensure compliance with industry standards and regulations.
• Oversee the testing and validation of software applications, including functional, performance, and security testing. Ensure thorough documentation of test results and issues.
• Aggregate QA Processes from the various applications, assuring the functionality across the whole platform. 
• Handle and oversee the QA processes for multiple applications, ensuring consistency and quality across all projects.
• Promote a culture of continuous improvement in QA processes. Stay updated with the latest QA trends and technologies.
• Collaborate with external software vendors to ensure their products meet our quality standards. Conduct regular reviews and audits of vendor performance.
• Coordinate with various internal teams to align QA activities with project timelines and business objectives.
• Identify, document, and track software defects. Work with vendors and internal teams to resolve issues promptly.
• Generate and present detailed QA reports to stakeholders, highlighting key metrics, issues, and improvement areas.

Role Requirements

• Bachelor’s degree in Information Technology, Computer Science, or other relevant technical fields.
• Strong understanding of QA methodologies, tools, and processes.
• Relevant QA certifications (e.g., ISTQB, CSTE) are a plus.
• Strong analytical and problem-solving skills.
• Excellent English interpersonal, written, and oral communication skills, including ability to present ideas in a user-friendly non-technical language
• Willingness to learn new technologies and adapt to changing environments.
• Familiarity with environmental and sustainability issues is a plus.