Program Manager (MyRA Portal) at Rainforest Alliance

About the MyRA Program:

• MyRA is a customer-centric platform designed to streamline interactions between various applications and external stakeholders, enhancing the overall user experience. The platform integrates capabilities across multiple applications, providing a seamless, unified journey for users. At the heart of MyRA is the portal, where all journeys begin with registration and onboarding, enabling stakeholders to access personalized, contextualized services. By centralizing data and offering tailored capabilities, MyRA ensures that users have a smooth, consistent experience across the entire ecosystem of applications. MyRA streamlines and enhances business processes, uses modern and scalable technology so that RA can deliver on its ambition to reach 100 million farmers. We are seeking a dynamic and experienced Program Manager to lead and run the development, lifecycle, and integration efforts of the MyRA program.

Job Description

• As the Program Manager for MyRA, you will take on a leading role in handling the end-to-end delivery of the MyRA platform and its components. You will be responsible for owning and shaping the product architecture, working closely with cross-functional teams to ensure that all development, integration, and operational goals are met. You will be tasked with maintaining strong alignment with the business strategy, proactively managing risks, and ensuring stakeholder satisfaction through consistent communication and support.
• In this role, a strong emphasis will be placed on stakeholder management, ensuring that the needs and expectations of all external and internal parties are clearly understood and met. The candidate will be responsible for handling project timelines, ensuring that key milestones are delivered on schedule. Additionally, the role will involve facilitating smooth communication and alignment between various application teams, ensuring that everyone is working in harmony toward a shared goal. A proactive approach to addressing potential challenges and maintaining stakeholder satisfaction will be critical to success in this position.

Key Responsibilities:

Product Ownership

• Lead the product lifecycle for the components of the MyRA architecture. Define and communicate the product roadmap, aligning it with business priorities and customer needs. Collaborate with technical teams to ensure seamless integration, updates, and improvements.

Roadmap Creation & Communication

• Develop and maintain a clear and actionable program roadmap. Communicate roadmap progress to all stakeholders, ensuring transparency and alignment with business goals.

Proactive Team Enablement

• Enable other teams within the organization to successfully integrate with MyRA, providing them with the necessary resources and support. Ensure technical teams have the right documentation, environment setups, and training to work efficiently.

Sprint Review & Agile Practices

• Conduct a sprint review session every two weeks to provide updates on development progress, demo new functionalities, and gather feedback from stakeholders. Ensure agile practices are being followed and improvements are continuously integrated.

Adoption and Operations

• Provide ongoing training to the Customer Support Organization, enabling them to deliver high-quality support to MyRA users. Act as a point of escalation for any technical or functional issues related to the platform. Work closely with the Platform Operations team to ensure alignment on system performance, incident management, and platform scalability.

Budget, Risk & Impediment Management

• Maintain an up-to-date budget, tracking both estimates and actuals. Provide regular financial reports and ensure the program remains within budgetary constraints. Identify, document, and manage program risks and impediments, ensuring timely resolution and communication. Implement and follow-up on mitigation strategies to address potential roadblocks.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. A Master’s degree or relevant certification (e.g., PMP, Agile, etc.) is a plus.

Experience:

• Proven experience as a Program Manager, Product Owner, or Project Manager in a technology-driven environment.
• Strong experience with Microsoft technology or similar platform management.
• Familiarity with agile project management methodologies (Scrum, SAFe, Kanban, etc.).
• Demonstrated success in managing complex technology programs with multiple stakeholders.

Skills:

• Strong technical acumen and ability to bridge the gap between business and technology.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong problem-solving skills and experience in risk management.
• Familiarity with budgeting, cost control, and financial management.
• Proficient in project management tools such as Jira, Confluence, or Microsoft Project.

Why Join Us?

• Be part of a forward-thinking organization driving innovation through technology.
• Lead and shape the future of the MyRA program, playing a critical role in the success of a major product.
• Collaborate with a talented and diverse team of professionals.
• Enjoy a competitive salary, comprehensive benefits package, and opportunities for growth and advancement.