Vacancies at Securex

Job Summary 

We are seeking to recruit Innovation Interns who will be responsible for supporting digital transformation, process improvement, automation, and innovation initiatives across the organization. The role provides an opportunity to work on real business challenges, analyze processes and data, support the development of digital solutions, and contribute to projects that improve operational efficiency and customer experience. This internship is designed for ambitious, curious, and hands-on individuals who are eager to develop practical skills in business transformation, automation, product development, and data-driven decision-making while gaining exposure to multiple business functions. 

Duties and Responsibilities

Track 1: Business Analysis, Workflow Automation & Product 

This track is ideal for candidates interested in business analysis, process improvement, product management, workflow design and low-code/no-code solution building. 

You will support projects involving: 

• Mapping current business processes and identifying gaps, bottlenecks and inefficiencies 
• Gathering requirements from business users and translating them into clear user stories or specifications 
• Designing improved workflows, forms, approval flows, dashboards and automation ideas 
• Supporting the build and rollout of low-code tools such as Airtable, JotForm, Power Automate, Odoo, Freshdesk, SharePoint or similar platforms. 
• Testing new systems, documenting bugs, and supporting user adoption 
• Creating SOPs, process maps, training guides and rollout documentation 
• Working with departments to improve the way requests, tasks, approvals, reporting and customer issues are managed 
• Supporting product thinking around internal tools, digital services and customer-facing solutions 

Track 2: Data, Reporting & Automation 

This track is ideal for candidates interested in data analysis, reporting, business intelligence, SQL, Python, Power BI, Airtable and automation. 

You will support projects involving:

• Cleaning, structuring and analyzing operational and business data 
• Building dashboards and reports using Power BI, Air table, Excel or similar tools 
• Writing SQL queries to extract and analyze data 
• Using Python for data cleaning, automation or analysis where relevant 
• Supporting data pipelines between different business systems 
• Helping teams define KPIs, metrics and reporting requirements 
• Automating repetitive reporting and administrative tasks using Power Automate, Air table, scripts or other tools 
• Identifying data quality issues and helping improve how data is captured, stored and used 
• Turning raw data into insights that support better business decisions 

What You’ll Work On

Depending on your track and skillset, you may contribute to projects such as: 

• Workflow automations across operations, sales, HR, finance, customer care and technical teams 
• Internal dashboards for management reporting and performance tracking 
• Field service process improvements 
• Customer request and ticketing workflows 
• Digital forms, approvals and task management tools 
• Airtable bases, Power BI dashboards and SharePoint workflows 
• Data cleanup and reporting automation 
• Process documentation and SOP creation 
• AI-enabled productivity and workflow improvements 
• Product improvements for internal and customer-facing digital tools.

Minimum Requirements and Competencies 

• Recent graduate or final-year student pursuing a degree in Information Technology, Computer Science, Business Information Technology, Data Science, Engineering, Business Administration, Operations Management, Statistics, Mathematics, or a related field. 
• Strong interest in business analysis, process improvement, digital transformation, automation, data analytics, or technology-enabled business solutions. 
• Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement and develop practical solutions. 
•  Good computer literacy, including proficiency in Microsoft Office Suite and strong Excel or Google Sheets skills. 
• Strong attention to detail, with the ability to document processes, analyze information, and present findings clearly and accurately. 
• Good communication, teamwork, and organizational skills, with a proactive attitude and willingness to learn and take ownership of tasks. 

Deadline - 30th June, 2026.

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Job Summary 

We are seeking to recruit a Junior Business Systems & Odoo Support Analyst who will be responsible for supporting the day-to-day operation, maintenance, and adoption of Odoo and other internal business systems across the organization. The role will assist users with system-related issues, support software enhancements and implementations, facilitate user training, and help ensure business processes are effectively supported through technology. This position is ideal for an organized, process-oriented, and proactive individual who is eager to develop a career in business systems, ERP support, automation, and digital transformation. 

Duties and Responsibilities

Odoo User Support 

• Provide first-level support to users on Odoo. 
• Help users with login issues, access requests, basic errors, workflow questions, and system navigation. 
• Log Odoo issues clearly and escalate complex problems to ICT, vendors, or senior team members. 
• Follow up with users to ensure issues are resolved. 
• Support departments using Odoo modules such as Sales, CRM, Invoicing, Procurement, Inventory, HR, Helpdesk, Projects, or Field Service. 
• Maintain basic user records, access requests, and support logs. 

Requirements & Process Documentation 

• Meet users to understand system issues, process gaps, and improvement requests. 
• Document business requirements in a clear and structured way. 
• Prepare simple process maps, user stories, issue summaries, and change request notes. 
• Help identify repeated manual work, duplicate processes, or areas where systems are not being used correctly. 
• Support the team in translating business needs into system improvement requests. 

 UAT & Testing Support 

• Assist with User Acceptance Testing for Odoo changes, reports, workflows, and new features. 
• Prepare test cases under guidance from the senior team. 
• Coordinate testing with users and collect feedback. 
• Record bugs, issues, screenshots, and user comments. 
• Track UAT sign-offs and unresolved items. 
• Help ensure changes are tested before going live. 

 Internal Software Support 

• Support users on other internal systems such as helpdesk software, forms, dashboards, workflow tools, reporting tools, and automation platforms. 
• Help configure basic settings, forms, fields, categories, ticket queues, user access, and workflows under supervision. 
• Support departments with basic troubleshooting and usage questions. 
• Keep records of system requests, configuration changes, and user issues. 

Helpdesk & Ticket Management 

• Log, categories, assign, and track system support tickets. 
• Monitor open issues and follow up with responsible teams. 
• Ensure users receive timely updates on their requests. 
• Identify recurring issues and flag them for permanent resolution. 
• Help maintain a knowledge base of common issues and solutions. 

Training & Change Management 

• Support system rollouts, new features, and process changes. 
• Prepare simple user guides, FAQs, screenshots, and training notes. 
• Help train users on Odoo and other internal systems. 
• Support departments during go-live and transition periods. 
• Gather user feedback after training or system changes. 

Data Quality & Reporting Support 

• Help check data accuracy, completeness, and consistency in Odoo and other systems. 
• Support departments in cleaning up duplicate, missing, or incorrect records. 
• Assist with basic reports, dashboards, and data exports. 
• Flag process non-compliance or poor system usage to the relevant manager

Minimum Requirements and Competencies 

• 0–2 years’ experience in IT support, ERP support, business analysis, systems support, operations support, or process improvement. 
• Experience with Odoo is an advantage but not mandatory. 
• Interest in business systems, workflow automation, ERP, reporting, and digital transformation. 
• Strong computer literacy. 
• Good Excel or Google Sheets skills. 
• Ability to understand business processes and explain system issues clearly. 
• Good written and verbal communication skills. 
• Strong attention to detail. 

Deadline - 30th June, 2026.

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Job Summary 

Securex Agencies (K) Limited is seeking to recruit new members in our dynamic team. The Controllers will be responsible for ensuring 24/7 focal point for all security coordination and communication as directed by the Security Specialist and Security Focal Points.

Duties and Responsibilities 

• Acts as the 24/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points
• Operates as the 24/7 single point of contact (POC) for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents.
• Serves as command and control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor/manager and the Security Specialist/Security Focal Points.
• Operates all emergency communications equipment to include UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking system and cell phones.
• Frequent, proactive monitoring and tracking all client’s and vendor vehicles on mission using the ‘Track 24’ platform in tandem with radio/cell-phone checks with the drivers.
• Monitors the CCTV system for the country Office and acts as initiator for shelter in place and lock down protocols
• Conduct daily checks to ensure that all client’s security monitoring , tracking and operating systems are functional and reports any faults to the client’s Security Specialist.
• Maintains an updated list of point of contact numbers and residence locations for all international and national Client’s residential Staff/Consultants and VMs.
• Providing customers with the organization’s service and product information.
• Completing call notes and call reports as necessary and updating them.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Give feedback to the client on complaint.
• Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.
• Update all monthly reports and share with the head of the department on monthly basis as per the deadlines issued.

Minimum Requirements and Competencies

• Bachelor’s degree in information Technology, Security Management, or a Business related field
• Diploma/Certificate in any Customer Service course.
• Minimum of 2 years’ experience working in busy Call Centre within a commercial business setting.
• Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications.

Deadline - 10th July, 2026