The role requires a Change Manager with experience of delivering significant change programmes across multiple countries. Payments experience, preferably obtained in a Retail Fuels environment or a multi-site retail operation, is preferred but not essential. The role assumes overall accountability for managing the change, driving delivery and actions, identifying process change, coordinating training and comms, managing suppliers and internal stakeholders. Strong organisational skills are required as it is anticipated that the change will be delivered to multiple OUs in parallel.
Principal Accountabilities:
- Take personal ownership and accountability for the efficient delivery of the business change workstream.
- Develop and deliver comprehensive change plans for each OU to ensure successful switchover for staff and customers to the new systems and process.
- Work with the OUs and central teams to adapt business processes and deliver to all staff - including marketing, partnership strategy, CRM, offer management, terms and conditions, reporting, call centre ops, finance, and retail staff – through a combination of training and comms.
- Develop customer comms plan and work with each OU to localise for their customer base.
- Manage dependencies on external projects including site automation and terminal replacement.
- Manage reporting ensuring Progress, Finances and RAID issues are accurately reflected to the Project Manager and into Steering Committee meetings, with escalations as needed.
- Ensure remedial action is taken as quickly as possible if any unexpected situations occur that will result in substantial changes in approach.
- Create a standard change methodology to support ongoing product development.
Key Challenges:
- Flexibility in working as the role is broad in terms of requirements.
- Ensure all parties work closely together to deliver the required initiative outcomes.
- Co-ordination across multiple OUs
- Change impacts significant numbers of customers and staff, including all based at retail sites.
- Ensuing continuity of service during cutover
Job Knowledge, Skills & Experiences:
The role is suited to a person that has previous experience in managing large change projects across multiple geographies and cultures. Ideally the change manager will be skilled in the delivery of customer facing solutions ensuring all the stage gates of projects are met and delivered to a high quality.
Strong focus on DELIVERY:
- Understanding and experience of change programmes, preferably in the retail petroleum industry
- Understanding and experience of payments
- Experience in working with organisations across multiple geographies and languages and understanding the intricacies of project delivery across multiple cultures.
- Ability to run scoping workshops to ensure the impacts are well understood and subsequent change planned in
- Excellent communication skills
- Strong conceptual, analytical, problem-solving, troubleshooting and resolution skills.
- Proven ability to work with limited supervision whilst exhibiting strong time management skills and delivering with a sense of urgency and attention to detail.
- Ability to demonstrate supportive relationships with peers, customers and third parties.
- Ability to manage and extract maximum value from disparate teams.
- Demonstrable experience of successfully managing large projects involving complex technology platforms migration with high business impacts
- Able to identify, assess and articulate risks to senior management with mitigation strategies.
- Proven ability working in a complex and ever-changing environment.
- Excellent decision-making skills
Requirements
Academic Qualifications
- Bachelor’s degree from a recognised University preferred.
- Industry accreditation preferred.
Functional Skills
- Strong Change Management Skill
- Commercial Acumen
- Ability to identify practical solutions to complex problems.
- Ability to work in Multi-Cultural Teams across multiple locations and time zones.
- Self-motivated with great organising skills
Key Competencies
- Payment change experience
- Attention to detail and quality.
- Stakeholder Management
- Team Leadership
Relevant Experience
- Complex Change Management experience in large commercial organisations
- Payments strategy
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We are looking for a Payments Test Manager to manage the user acceptance, performance testing and pilots of a new payment initiative. This project is one under a programme of initiatives improving the end-to-end customer experience across payments and loyalty.
The role requires a Test Manager with experience of testing complex business IT systems with UI, API and file interfaces. Payments experience, preferably obtained in a Retail Fuels environment or a multi-site retail operation, is preferred but not essential. The role assumes overall accountability for managing testing, creating scripts, and organizing test teams comprising staff members across multiple OUs. Strong organizational skills are required as it is anticipated that test team will not be co-located or dedicated to the project full-time.
Principal Accountabilities:
- Take personal ownership and accountability for the efficient delivery of UAT and performance testing phases. Assemble and manage cross-functional test teams drawn from the OUs to complete UAT and performance testing.
- Run the live pilots ensuring key scenarios are evaluated and defects are registered, tracked and resolved.
- Develop test strategies, plans and scripts based on business requirements and use cases. Support identification of requirements gaps
- Identify and analyzing defects and issues, and support corrective actions and re-test.
- Establish and maintain testing standards and best practices.
- Manage test reporting, ensuring progress and issues are accurately reflected to the Project Manager and into Steering Committee meetings, with escalations as needed.
- Ensure remedial action is taken as quickly as possible if any unexpected situations occur that will result in substantial changes in approach to the delivery of proposals.
- Support VE in establishing a more product centric organization, formalizing testing practices to support ongoing development.
Key Challenges:
- Flexibility in working as the role is broad in terms of requirements.
- Ensure all parties work closely together to deliver the required initiative outcomes.
- Coordinating UAT with a sprint-based Agile development methodology
- Highly complex IT system with multiple components and interfaces
- Co-ordination of distributed teams with limited availability
- Managing live pilots across multiple locations
Job Knowledge, Skills & Experiences:
The role is suited to a person that has previous experience managing testing of complex IT systems and working with teams across multiple geographies and cultures. Ideally the test manager will be experienced in testing methodologies and Agile software development.
Strong focus on DELIVERY:
- Understanding and experience of payment programmes, preferably in the retail petroleum industry
- Understanding and experience of ERP systems and interface development
- Experience in working with organizations across multiple geographies and languages and understanding the intricacies of project delivery across multiple cultures.
- Experience defining personas and archetypes to support testing.
- Ability to run test phases using ATDD/BDD, ensuring testing is well defined to the target scope.
- Define and create minimal, but comprehensive, test data sets.
- Strong conceptual, analytical, problem-solving, troubleshooting and resolution skills.
- Proven ability to work with limited supervision whilst exhibiting strong time management skills and delivering with a sense of urgency and attention to detail.
- Ability to demonstrate supportive relationships with peers, customers and third parties.
- Ability to manage and extract maximum value from disparate teams.
- Demonstrable experience of successfully managing testing of complex technology platforms with high business impacts
- Able to identify, assess and articulate issues to senior management with resolution strategies.
- Proven ability working in a complex and ever-changing environment.
- Excellent decision-making skills
Requirements
Academic Qualifications
- Bachelor’s degree from a recognised University preferred.
- Industry accreditation preferred
Functional Skills
- Strong Test Management Skills
- Agile testing methodologies
- Ability to identify practical solutions to complex problems.
- Ability to work in Multi-Cultural Teams across multiple locations and time zones.
- Self-motivated with great organizing skills
Key Competencies
- Payments testing experience.
- Attention to detail and quality
- Stakeholder Management
- Team Leadership
Relevant Experience
- Functional testing of complex IT systems involving UI, API and file interfaces
- Performance testing
- Managing live pilots
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