Vacancies at Zeno

The Role

• Zeno is seeking an experienced, analytical, and operationally strong Senior Manager for Logistics, East Africa to build and lead all logistics and import operations across the region. Based in Nairobi, this role will own the full logistics lifecycle — from global inbound flows of components and vehicles, to domestic movement of bikes, batteries, and infrastructure, to cost optimisation, vendor management, and process digitalisation. 
• You will ensure timely imports, compliant customs clearance, reliable dispatch operations, and world-class logistics standards that support Zeno’s rapid scale-up across East Africa. This role requires a leader who is hands-on, systems-driven, and capable of designing logistics processes that scale to thousands of vehicles and high-volume charging and swapping operations.

What You’ll Do:

Import Logistics Management

• Shipment Planning & Coordination - Coordinate with suppliers, freight forwarders, and CHA agents to plan and execute import shipments. Select shipment mode (air/sea) based on lead time, cost, and operational needs.
• Documentation & Compliance - Review and verify all import documents (Invoice, Packing List, BL/AWB, COO, COC, Insurance). Ensure full compliance with Kenyan customs and regulatory bodies. Manage documentation for duty exemptions or special schemes.
• Customs Clearance - Work closely with CHA partners for timely customs clearance. Monitor duty payments, Bill of Entry filings, and clearance SLAs.
• Freight & Cost Optimization - Negotiate air/ocean freight rates; identify cost-saving opportunities across logistics and customs processes.
• Tracking & Reporting - Maintain live shipment tracking dashboards (ETD, ETA, clearance status, delivery). Provide weekly/monthly MIS on import timelines and costs.

Domestic Logistics Operations

• Dispatch & Transportation Management - Plan and manage daily dispatches to customers, distributors, infrastructure sites, and warehouse hubs. Coordinate routing and timely deliveries.
• Vendor & Fleet Management- Build and manage a reliable transporter network. Evaluate performance on quality, cost, and delivery metrics (QCDMS).
• Warehousing Coordination - Support inbound/outbound flows, stock handling, accurate documentation, and loading/unloading operations.
• Cost Control & Optimization - Track and reduce freight costs; optimise load utilisation; reduce empty runs.
• Safety & Compliance - Ensure transporter compliance with statutory norms (insurance, permits, certifications). Enforce safety during loading, transit, and unloading.

Cross-Functional Coordination

• Align with Sales, Assembly, Operations, Planning, and Finance teams for shipment scheduling, delivery planning, and urgent requirements.
• Coordinate with Customer Service for delivery commitments and exceptions.
• Work with Finance teams for vendor billing, freight payments, and monthly cost reporting. 

Systems, Tools & Reporting

• Maintain all logistics records in ERP systems or Zeno’s internal platforms.
• Build and automate dashboards on freight spend, logistics KPIs, lead times, and transporter performance.
• Develop SOPs and standards to drive consistency and operational excellence.

Continuous Improvement

• Analyse logistics KPIs (on-time delivery %, cost per ton/km, lead times).
• Identify bottlenecks and implement process improvements.
• Track new logistics technologies, automation tools, and regulatory changes to keep Zeno ahead of industry standards.

What You Bring.

• 6+ years of experience in logistics, supply chain, import management, or transportation operations, with at least 2 years in a supervisory or leadership role.
• Strong understanding of import processes, customs regulations, freight operations, and end-to-end logistics management.
• Demonstrated ability to build and scale logistics processes in a high-growth environment across multiple sites.
• Experience negotiating with freight forwarders, CHAs, and transport vendors.
• Strong analytical and data-driven approach, with experience using ERP, dashboards, and logistics planning tools.
• Hands-on leadership style with the ability to operate in high-ambiguity and high-speed environments.
• Excellent communication and stakeholder management skills across internal and external teams.
• Passion for operational excellence, cost optimisation, and building a reliable logistics backbone for Zeno’s growth.

Benefits

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

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The Role

Zeno is seeking a proactive and organized Vehicle Resale Associate to manage the process of recovering, refurbishing, and reselling Zeno motorcycles within our network.This role plays a key part in maintaining the health and efficiency of Zeno’s asset base — ensuring that bikes from completed, defaulted, or transitioned financing customers are quickly assessed, refurbished, and redeployed into the market. You’ll work closely with the Sales, Customer Financing, and Service teams to coordinate recovery, technical inspection, pricing, and resale logistics, ensuring bikes are redeployed efficiently to new customers. The ideal candidate is process-driven, commercially minded, and passionate about motorcycles and circular operations.

What You’ll Do:

• Bike Recovery Coordination: Work with the financing and field teams to identify, track, and recover motorcycles that need to be repossessed, exchanged, or resold.
• Inspection & Assessment: Coordinate technical evaluations to determine each bike’s condition, repair needs, and resale readiness.
• Refurbishment Management: Liaise with Service teams to ensure recovered bikes are reconditioned to Zeno’s operational and safety standards.
• Resale Process: Partner with the Sales team to prepare bikes for resale — setting pricing, creating listings, and ensuring transparent documentation.
• Redeployment Planning: Manage allocation of refurbished bikes back into the market, coordinating closely with the Sales and Customer Success teams for fast turnover.
• Inventory Tracking: Maintain accurate records of all recovered, repaired, and redeployed bikes in Zeno’s tracking systems or ERP platform.
• Data & Reporting: Generate regular reports on recovered units, repair timelines, resale margins, and redeployment performance.
• Cross-Team Collaboration: Serve as the operational link between Sales, Service, and Financing — ensuring smooth communication and efficient decision-making.
• Process Improvement: Help refine Zeno’s asset recovery and redeployment workflows to minimize downtime and maximize asset utilization.

What You Bring:

• 3+ years of experience in operations, asset management, or resale/logistics within the mobility, automotive, or financing industries.
• Strong organizational and coordination skills, with a track record of managing multi-step processes involving several teams.
• Commercial awareness with the ability to assess resale value, condition grading, and pricing logic
• Familiarity with CRM or ERP tools for tracking assets, repairs, and resale pipelines.
• Strong communication skills, comfortable working across sales, service, and financing functions.
• Detail-oriented and accountable, with the ability to manage multiple bikes or transactions simultaneously.

Benefits:

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

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The Role

Zeno is seeking an energetic and customer-focused Delivery & Onboarding Associate to lead the handover, onboarding, and early-stage training of new riders joining the Zeno ecosystem. You will deliver clear, practical, and engaging training sessions that help new customers get fully onboarded within just a few hours of receiving their bike. The ideal candidate is passionate about motorcycles and the boda industry, thrives in the field, and combines a hands-on technical mindset with strong communication and process discipline. They take pride in helping customers transition smoothly into electric mobility and become confident, capable Zeno customer from day one. 

What You’ll Do:

• Customer Onboarding: Guide new riders through the onboarding process — from registration and orientation to vehicle delivery and practical training.
• Instruction & Training: Demonstrate clearly how to operate the Emara motorcycle, swap batteries, use key features, and follow best practices for safety and performance.
• Efficient Handover: Conduct quick, structured onboarding sessions that allow customers to confidently start riding within a few hours.
• Delivery Management: Coordinate and execute bike deliveries, ensuring documentation, inspections, and rider readiness are completed accurately.
• Process Adherence: Follow and refine onboarding and delivery SOPs to ensure consistency, speed, and a high-quality customer experience.
• Customer Support: Provide early-stage technical and operational support during riders’ first days of use.
• Feedback & Improvement: Gather insights from new customers to continuously improve training materials and onboarding effectiveness.
• Collaboration: Work closely with Operations, Service, and Customer Success teams to ensure seamless communication and execution.
• Community Building: Represent Zeno’s mission and culture with enthusiasm, helping create trusted relationships within the boda rider community.

What You Bring.

• 2+ years of experience in customer onboarding, training, or field operations in the motorcycle, EV, or mobility sector.
• Strong passion for motorcycles and deep understanding of the boda rider community.
• Excellent communication and instructional skills — able to explain technical topics in simple, engaging language.
• Proven ability to conduct structured training sessions and onboard multiple customers efficiently within tight timelines.
• Detail-oriented and process-driven, with strong follow-through on documentation and procedures.
• Hands-on comfort with motorcycles, safety checks, and battery swapping operations.
• Friendly, approachable, and empathetic personality with a customer-first attitude.
• Ability to connect effectively with diverse rider groups.

Benefits

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

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The Role

Zeno is seeking a highly skilled and driven Head of Service to lead all aspects of vehicle servicing operations across East Africa. This role will be central to ensuring exceptional reliability, uptime, and customer satisfaction for Zeno’s electric motorcycles. You will oversee the end-to-end service function — from preventive maintenance and diagnostics to managing warranty claims, spares ordering, and rework programs — while implementing world-class systems, tools, and processes that enable scale and efficiency.

What You’ll Do:

• Lead Servicing at Zeno Kenya: Oversee all service centers and field operations to ensure top-tier maintenance, repair quality, and turnaround times for Zeno vehicles.
• Job Card & Workflow Management: Own service workflows including job cards, checklists, and service-level metrics to drive accountability and performance. 
• Spares & Warranty Management: Develop and execute spares management systems, warranty processes, and vendor relationships for seamless operations.
• Rework & Campaign Execution: Program manage rework, recall, and upgrade campaigns to ensure timely completion and communication across the field network.
• Service Tools & Systems: Implement and optimize digital tools for diagnostics, service tracking, and performance monitoring.
• Budget & Pricing Oversight: Own service budget, pricing models, and cost optimization across labor, spares, and infrastructure.
• Cross-Functional Collaboration: Partner with Product, Engineering, and Operations

What You Bring.

• 6+ years of experience in vehicle service operations, preferably within automotive or EV, with at least 2 years in a leadership role. 
• Strong technical knowledge of two-wheeler or automotive systems - mechanical, electrical, and software. 
• Proven experience setting up and scaling vehicle service networks or multi-site operations. 
• Expertise in spares planning, warranty handling, and vendor management. 
• Strong data-driven mindset with the ability to analyze service metrics and drive continuous improvement. 
• Hands-on leadership style — able to balance strategy with execution in a fast-paced environment. 
• Passion for customer experience, and operational excellence.

Benefits

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

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The Role

Zeno is seeking an experienced and detail-oriented Inventory Manager to manage inventory control, optimization, and execution across multiple locations in Kenya. This role is critical to ensuring the availability of parts, spares, and finished goods that support Zeno’s production, aftersales, and field operations. This role will cover inventory across all of Zeno’s hardware products and you will implement systems that ensure inventory accuracy, reduce excess stock, and create scalable foundations for Zeno’s growing business.

What You’ll Do:

• Inventory Ownership - Own end-to-end inventory management, including receiving, storage, stock reconciliation, and dispatch of components and finished goods.
• Inventory Tracking - Establish and implement robust processes for inventory tracking, cycle counting, and audits to ensure accuracy. Design and implement dashboards and reports to enable data-driven inventory planning and decision-making.
• Inventory Management - Optimize inventory levels to support production, aftermarket service, and field operations while reducing working capital locks.
• ERP implementation - Implement digital inventory tools/ERP systems to drive real-time visibility and forecasting.
• Spares planning - Manage spares planning and logistics to provide timely support to service and field teams in Kenya and other regions.
• Collaborate with supply chain, production, and logistics teams to ensure smooth material flow.

What You Bring:

• 5+ years of experience in inventory management, preferably in automotive industry. 
• Strong understanding of warehouse operations, materials management, and supply chain fundamentals. 
• Proven experience implementing and operating ERP or digital inventory management tools
• Demonstrated ability to manage multi-location inventory and field logistics across geographies. 
• Excellent coordination and communication skills with cross-functional teams including supply chain, production, logistics, and service. 

Benefits:

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

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The Role

Zeno is seeking a meticulous and technically minded Technical Knowledge Lead to lead all aspects of vehicle quality and assurance at our Kenya assembly facility. This role owns final vehicle sign-off — from bring-up and validation to post-service inspections — ensuring every motorcycle meets Zeno’s performance, reliability, and safety standards. You will lead Incoming Quality Control (IQC) of all received components, coordinate with the India team to identify and resolve manufacturing and design quality issues, and drive continuous improvement in product quality. A strong design engineering mindset and sharp attention to detail are critical to success in this role.

What You’ll Do:

• Own Internal Technical Documentation: Develop, update, and maintain all vehicle service manuals, standard operating procedures, and diagnostic guides.
• Training Design & Delivery: Create and execute training-of-trainers (ToT) programs, as well as direct technician training across service centers and assembly sites.
• Knowledge Transfer: Serve as the primary link between R&D/Product teams and field/service teams — ensuring timely updates on new models, design changes, and technical improvements.
• Curriculum Development: Build structured technical learning pathways, certification systems, and assessment tools for Zeno technicians and trainers.
• Feedback & Improvement: Collect field insights to improve training content and influence future product and process design.
• Technical Communication: Produce clear visual and written materials (illustrations, videos, infographics) that make complex systems simple and teachable.
• Tooling & Systems: Implement digital learning platforms, knowledge bases, and diagnostic information systems to support field learning and continuous improvement.

What You Bring:

• 5+ years of experience as a senior technician, or engineer in the automotive or electric vehicle sector.
• Deep understanding of electric motorcycle systems — electrical, mechanical, and software.
• Proven ability to develop and deliver high-quality technical training and documentation.
• Experience working cross-functionally with product, R&D, and service teams to translate engineering concepts into practical applications.
• Excellent communication and presentation skills; confident teaching both technical and non-technical audiences.
• Familiarity with training design tools, digital learning systems, and field enablement platforms.
• Passion for learning, mentorship, and building world-class technical capability within a growing EV organization.

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The Role

Zeno is seeking a hands-on and dependable Battery Technician to support the maintenance, charging, and tracking of Zeno’s battery systems across Nairobi. This role ensures the smooth operation of Zeno’s battery swap and charging network by carrying out essential technical tasks, inspections, and data logging. You’ll handle batteries throughout their lifecycle — including receiving, charging, draining, and basic repairs — while following Zeno’s safety, quality, and reporting standards. The ideal candidate is technically skilled, safety-conscious, and eager to grow within a fast-moving electric mobility environment.

What You’ll Do:

• Battery Handling: Conduct daily operations including battery charging, draining, and conditioning following standard operating procedures.
• Inspection & Testing: Check incoming and outgoing batteries for physical damage, voltage levels, and performance status before and after use.
• Repairs & Replacements: Perform connector replacements, casing checks, and minor repairs as directed by the Senior Battery Technician or Engineering team.
• Inventory & Tracking: Maintain accurate battery logs, record serial numbers, and track movements in digital systems or ERP tools.
• Safety Compliance: Follow all safety protocols when handling high-voltage equipment and ensure work areas are organized and hazard-free.
• Reporting: Log all battery-related activities, issues, and incidents in the tracking system, escalating complex technical problems to senior staff.
• Support Operations: Assist with battery logistics between swap stations, service facilities, and storage areas.
• Continuous Improvement: Provide feedback from daily operations to improve procedures and reliability of the battery fleet

What You Bring:

• 2+ years of experience in electrical maintenance, battery handling, or related technical fields
• Basic knowledge of lithium-ion battery systems, charging practices, and safety procedures.
• Ability to follow technical instructions, work methodically, and maintain accurate records.
• Comfortable using tools for electrical inspection, connector replacement, and component checks.
• Strong attention to detail and commitment to safe, high-quality workmanship.
• Good teamwork and communication skills with the ability to follow direction and support senior technicians.
• Eagerness to learn and grow within the rapidly evolving EV industry.

Benefits:

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!

go to method of application »

The Role

Zeno is seeking a skilled and detail-oriented Senior Battery Technician to lead the performance, maintenance, and reliability of Zeno’s battery network. This role is central to ensuring safe and efficient battery operations across our swap stations, field network, and service facilities. You will manage the full lifecycle of batteries — from receiving and inspection to charging, draining, repairs, and logging — while maintaining rigorous safety, traceability, and performance standards. The ideal candidate combines hands-on technical expertise with strong organizational skills and a passion for precision, energy systems, and continuous improvement.

What You’ll Do:

• Battery Operations: Oversee daily battery management including charging, draining, balancing, and conditioning processes.
• Inventory Control: Manage and track all batteries and related components across multiple locations to maintain real-time visibility and accountability.
• Maintenance & Repairs: Perform and document connector replacements, casing repairs, and component diagnostics using approved tools and safety procedures.
• Task Logging & Reporting: Record all maintenance, charging, and repair activities in digital systems, ensuring accurate tracking of issues, serials, and usage cycles.
• Safety & Compliance: Implement and enforce Zeno’s safety standards and environmental handling procedures for high-voltage batteries.
• Testing & Diagnostics: Conduct performance tests to identify degradation, anomalies, or system errors, and escalate to engineering for root cause analysis.
• Process Improvement: Support the development and refinement of battery workflows and documentation in collaboration with Product and Engineering teams.
• Mentorship & Training: Guide junior technicians and operators on battery handling, maintenance routines, and reporting standards.

What You Bring:

• 3+ years of hands-on experience in battery systems, electrical maintenance, or EV service environments.
• Strong understanding of lithium-ion battery technology, charging protocols, and safety best practices.
• Proven ability to manage technical inventory with precision and maintain accurate documentation.
• Skilled in diagnosing electrical issues, handling connectors, and performing component-level repairs.
• Familiarity with data logging tools, ERP systems, or digital maintenance tracking platforms.
• Excellent attention to detail and commitment to safe, methodical work processes.
• Ability to collaborate effectively with engineering, service, and field operations teams.

Benefits:

• Competitive salary based on experience
• Company sponsored healthcare plan
• Join a world class team of engineers, operators, and entrepreneurs from across the globe who are part of the inevitable trillion-dollar transition of two-wheelers to electric!