Vacant Positions at Lions Sightfirst Eye Hospital

Job Purpose

• To ensure accurate and timely billing for optical services and products, including spectacles, lenses, frames, contact lenses, and related services. The role involves processing payments, verifying insurance or scheme coverage, maintaining billing records, and coordinating with Optical Services and Finance to support efficient revenue collection.

Requirements

Key Duties and Responsibilities

• Prepare and process accurate bills for optical products and services based on prescriptions, quotations, and approved prices.
• Verify patient details, charges, discounts, payment methods, and applicable insurance or medical scheme coverage.
• Process invoices, receipts, credit notes, and other billing documentation in line with approved procedures.
• Liaise with patients, optometrists, optical dispensers, insurance providers, and the Finance Department to resolve billing queries.
• Follow up on outstanding payments and insurance claims, where applicable.
• Maintain accurate billing records and ensure transactions are entered correctly into the hospital management system.
• Reconcile daily billing transactions, receipts, and payment records and report discrepancies promptly.
• Ensure all charges are captured and approved adjustments are properly documented.
• Handle patient billing enquiries professionally while maintaining confidentiality.
• Support the preparation of billing reports and contribute to revenue monitoring and audit requirements.

Qualifications and Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Relevant training in accounting, billing, or revenue management (Preferred).
• Minimum of two years’ experience in billing, cashiering, accounts, or revenue collection.
• Experience with hospital billing systems, insurance claims, or optical services (Preferred).
• Proficiency in Microsoft Office and electronic billing or hospital management systems.

Required Skills and Competencies

• Strong numerical, analytical, and reconciliation skills.
• High level of accuracy and attention to detail.
• Good communication and customer service skills.
• Ability to handle payments and confidential financial information with integrity.
• Strong organisational skills and ability to meet deadlines.
• Problem-solving skills and ability to resolve billing discrepancies.
• Ability to work collaboratively with clinical, optical, and finance teams.

Expected Outcomes

• Accurate and timely billing for optical products and services.
• Reduced billing errors, omissions, and payment discrepancies.
• Complete and reliable billing records and reports.
• Timely follow-up of outstanding payments and applicable insurance claims.
• Improved patient experience through clear and professional billing support.
• Compliance with hospital billing procedures and financial controls.

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Job Purpose

• The Optical Dispenser is responsible for dispensing spectacles and optical products according to prescriptions provided by qualified eye care professionals. The role involves assisting patients in selecting suitable frames and lenses, ensuring accurate fitting and adjustments, maintaining optical stock, and providing excellent customer service to support patient satisfaction and effective vision correction.

Requirements

Key Duties and Responsibilities

• Interpret optical prescriptions and coordinate accurate preparation and dispensing of spectacles.
• Assist patients in selecting appropriate frames, lenses, and other optical products based on their prescriptions, needs, and preferences.
• Take and verify relevant frame and fitting measurements, including pupillary distance, where required.
• Inspect finished spectacles to ensure prescription accuracy, quality, proper fitting, and compliance with order specifications.
• Fit, adjust, repair, and maintain spectacles to ensure patient comfort and proper use.
• Explain lens options, coatings, frame care, and proper use of optical products to patients.
• Coordinate with optometrists, ophthalmologists, optical laboratories, and suppliers to resolve prescription or product-related issues.
• Manage optical orders and follow up on pending orders, deliveries, repairs, and patient collections.
• Maintain accurate records of prescriptions, sales, orders, repairs, and patient transactions.
• Monitor optical stock, including frames, lenses, accessories, and other dispensing materials, and report replenishment requirements.
• Assist with stock counts, inventory reconciliation, and prevention of losses or damaged products.
• Handle patient enquiries and complaints professionally and escalate clinical concerns to the appropriate eye care professional.
• Support optical sales activities and promote available products and services ethically.
• Maintain an organized optical dispensing area and ensure optical equipment is properly handled and maintained.

Qualifications and Experience

• Bachelor’s Degree in Optometry, Optical Dispensing, or a related field from a recognized institution.
• Diploma or professional qualification in Optical Dispensing from a recognized institution (Preferred).
• Relevant registration or licensing with the applicable professional or regulatory body, where required for the scope of practice.
• Minimum of two (2) years’ experience in optical dispensing, optical retail, or a related eye care setting.
• Experience in spectacle fitting, lens measurements, prescription interpretation, and optical inventory management.
• Experience working in a hospital, optical clinic, or established optical practice (Preferred).

Required Skills and Competencies

• Strong knowledge of optical products, spectacle lenses, frames, and dispensing procedures.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications and optical or point-of-sale management systems.
• Strong customer service, interpersonal, and patient counselling skills.
• Accuracy in prescription verification, measurements, and order processing.
• Strong sales and product recommendation skills with a patient-centred approach.
• Good inventory management, record-keeping, and organizational skills.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively with optometrists, ophthalmologists, laboratory personnel, and other hospital staff.
• High level of professionalism, integrity, and accountability.

Expected Outcomes

• Accurate and timely dispensing of spectacles in accordance with valid prescriptions.
• Improved patient satisfaction through appropriate product selection, fitting, and after-sales support.
• Reduced dispensing errors, remakes, and delays in fulfilling optical orders.
• Accurate optical inventory records and effective stock management.
• Efficient coordination with eye care professionals and optical laboratories.
• Improved patient uptake of appropriate optical products and services.
• Well-maintained optical dispensing equipment and an organized dispensing area.
• Consistent delivery of professional, patient-centred optical services.