IT Officer at The Danish Refugee Council (DRC)

Provide technical support and be the main point of contact for IT related issues at Regional Office and is responsible for planning, development and implementation of hardware, software applications, programming and systems network & integration of a management information system.

The position has linkages with country IT Officers, HQ IT staff and provides support and training to countries as and when required.

IT Officer Job Responsibilities

• Function as the main point of contact for IT related issues in the use of computers, software and other communication equipment
• Design, develop and maintain computer networks
• Provide technical advisory services in relation to new networking or appropriate technology for office use
• Troubleshoot/diagnose problems and react accordingly
• Advise and instruct staff (users) on IT best practices, internet and e-mail usage and appropriate course of action where problems are encountered
• Liaise with Regional IT Manager on IT equipment, repair and replacement
• Regular inventory update and tracking of IT equipment and software in use
• Carry out on the job training for staff as required.
• Carry out computer audit trails
• Perform preventive maintenance services of IT equipment and peripherals as needed
• Interface with users to identify computer related needs and provide appropriate software/hardware support applicable to those needs
• Support release of information relating to systems upgrades and changes to processes

Qualifications for the IT Officer Job

• Bachelor’s degree in Information Technology or other related field from a recognized institution
• At least 3 years’ experience in an INGO in a busy IT support environment
• Experience of working with networked computing systems/windows TCP/IT networking experience
• Experience working with LINUX servers
• Knowledge of and competence in Microsoft operating system and office suite
• High level of hardware/software trouble shooting experience
• Able to work under harsh and extreme conditions, good judgment and problem solving skills
• Demonstrate a customer-focused, motivated and pro-active approach to work
• Excellent communication skills, and fluent in spoken English and Kiswahili
• Strong planning, organization and problem solving skills with ability to work hands-on, independently, and within team in a difficult work environment
• Ability to travel regularly to field locations