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  • Posted: May 15, 2017
    Deadline: May 26, 2017
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    Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...
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    Imports Officer

    Ref No: 05/009

    The Imports Officer will coordinate all import shipments and liaise with the supplier for pre-shipments. inspection and make sure all required documentation is in place before arrival of shipment.

    The specific duties will include:

    • Source and negotiate for the best rates for freight, clearance, shipment and select right clearing agents/freight forwarder.
    • Ensure correct clearing procedures and standards are applied as per the Government of Kenya regulatory requirements
    • Assist in managing and following up clearing agents on quick clearance of consignments
    • Generate purchase orders, GRN’s for importation costs incurred in accordance with stipulated policies and procedures
    • Monitor and co-ordinate consignments from point of origin to point of discharge
    • Ensure all permits from the relevant regulatory authorities such as PPB, NCK, KMLTTB, KEBS inspection bodies have been applied and approved to facilitate smooth clearance
    • Ensure registration of clinical items are done with relevant authorities where required

    Requirements

    • Applicants should have a Bachelor of Commerce or Bachelor's Degree in Supply Chain Management. S/he should have a minimum of 3 years' relevant imports experience.
    • The ideal candidate should understand concepts, practices and procedure in import and export activities for air and sea freight including cargo tracing and shipment              documentation.
    • Knowledge in Kenyan importation laws / regulation is mandatory.
    • Candidate should be having excellent inter-personal and communication skills, ability to work in a team environment, good negotiation skills and have attention to detail.

    go to method of application »

    Patient Care Ambassador

    Ref No: 05/008

    Patient Care Ambassador will enhance patient satisfaction by dealing with day to day patients’ needs.

    The specific duties will include;

    • Visit patients to ensure their comfort and satisfaction and attend to any of their needs
    • Effectively coordinate with all support services and work closely with the Unit in Charges to ensure patient satisfaction and maintain appropriate service standards at all levels.
    • Attend to all patients’ queries
    • Enter patient complaints in the PCHS (Patient Complaint Handling System) on a daily basis and update it, as complaints are resolved.
    • Develop/review the discharge check list and ensure its implementation
    • Ensure timely discharge process
    • Actively participate in Quality cycle as per the required standards
    • Collect & analyse data and make recommendations on service improvement to senior leadership.

    Requirements

    •    Applicants should have a Bachelor's degree in hospitality or equivalent, 5 years' work experience in customer service and possess record keeping and data analysis skills.
    •    The ideal candidate should be caring, courteous and polite: and should demonstrate patience, ability to remain tactful and calm in stressful situations.
    •    S/he should have excellent interpersonal and written communication skills as well as be fluent in one or more of the following languages: French, Chinese and Somali.
    •    The successful candidate must also be proficient in MS Office packages.

    Method of Application

    Applications together with detailed Curriculum Vitae, names of three referees, clearly indicating current & expected pay should be sent to, The Manager, Recruitment, Aga Khan University Hospital so as to reach us not later than 26th, May, 2017.

    Please Quote the position title and reference number on the email subject. Only shortlisted candidates will be contacted.

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