IT Officer (Kwale Satellite Office) at Komaza

About this role

As an IT Officer, you’ll be responsible in offering user support, help-desk management and first tier infrastructure support - ensuring that the respective IT infrastructure and systems are readily available to the users. This role will work in collaboration with the head quarter IT Operations team to refine and build new systems in the respective Komaza branch office(s).

What you will do

• Maintenance and repair of network infrastructure and architecture
• Control over and maintenance of user accounts
• Support of IT facilities for use in training and meetings
• Execute specification, ordering and installation of equipment and software in line with IT budget Vs requirements
• Participate in research and recommendation of improved processes and technologies to include growth planning
• Train new and current employee on computer software and ICT systems in line with established ICT standards and policies
• Create and maintain inventory of hardware, software and other ICT peripherals on site on the implemented centralized asset management tools
• Assist with preparation of operating budgets based on estimate and actual expenditures for ICT systems and support needs on site

What you have

• Bachelor’s degree or higher within information technologies, or substantial working experience within relevant fields and have obtained and maintained relevant certificates
• Minimum 2 years of relevant experience within the ICT technical field
• A plus if you have a CCNA certificate, A+ certificate
• Passion for Komaza’s mission to lift rural farmers out of poverty through the rapid scaling of our microforestry model
• Strong familiarity with the communities where we plant; you have lived or worked in rural low-income communities
• Supreme organisational, critical thinking, and communications skills with impeccable spoken and written English

You’re also

• Flexible and scrappy with the drive to do whatever necessary to get the job done
• Self-directed and intellectually curious - you know how and when to seek feedback in the pursuit of continuous improvement
• Growth-obsessed with a strong desire for personal development
• A collaborative problem solver who seeks the opinions of other teammates and departments in the development of creative and sustainable systems

What we expect

You are a good fit for Komaza if you want to make a meaningful commitment to this role for a minimum of 2+ years. This role is based at our headquarters in Kilifi, Kenya. The role offers competitive salary and benefits with potential for further career growth.