General Manager Sales & Operations - Waste Management Services at Sanergy

About the role

The Waste Management Services business unit is responsible delivering high quality waste management services, including containment, collection, and delivery, to Sanergy's toilet network (Fresh Life Initiative), and commercial and municipal customers in order to meet the production team's organic input needs. You will be fully responsible for driving growth in our Waste Management Services business unit by leading the team on initiatives to expand customer portfolio, and deliver predictable and cost efficient services.

A typical day for you might include the following

• Train Sales Representatives, in collaboration with your Talent Partner, on how to close an agreement with a potential commercial or municipal customer, utilizing a problem-led sales conversation that you have previously tested with positive results
• Coach an assistant manager on developing a new strategy for increasing customer satisfaction, based on rigorous analysis of Net Promoter Score data, and help him lead planning through implementation and evaluation
• Meet with collaborators from Fresh Life Initiative to determine and address root causes of bottlenecks to toilet network expansion
• Analyze data on cost of collecting and delivering waste, and use the analysis to present to the Director a continuous improvement project you would like to lead
• Observe operations and share feedback with assistant managers, supervisors and team members, with the aim of improving efficiency and developing the team capabilities
• Contribute on behalf of the Waste Management Services business unit to defining organisation-wide annual goals, giving feedback and setting sales and operation targets collaboratively

Skills and qualifications you’ll need  

• Master’s Degree in marketing, sales management, business, commerce or equivalent.
• Professional courses in sales and marketing will be an added advantage.
• Experience in scaling a business commercially.
• Experience in managing a sales or marketing team.
• Experience in solution selling will be an added advantage

Qualities you’ll need to fit in well among the Sanergy-Stars

• A collaborative spirit that compels you to work beyond your team
• A desire to understand and serve customers
• A willingness to embrace diversity, integrity and empathy
• An innovative approach to assessing and testing new ideas
• An enthusiasm to achieve set targets and improve yourself professionally

The perks you’ll have

• A holistic benefits package
• Unparalleled opportunities for personal and professional growth
• A unique chance to tackle critical challenges of sanitation, economic empowerment and food security