Director of Branch Operations at Penda Health

Role Highlights:

• Hire, train, and manage a rapidly expanding team. We are growing from 100 to 350 over the next 24 months! 
• Participate in strategic decision making at a company poised for growth.
• Create impact by building clinics that create trusting relationships with patients. We measure our success by more than just our bottom line.

Role Description:

We are bringing on a Director of Branches who will report directly to the CEO.  Your job will be the overall management and growth of all Penda Health clinics including people management (branch staff and managers), financial management, risk management, patient satisfaction, and quality assurance.

Role Responsibilities:

• Management Team Seat:  Analyze business operations, develop strategic initiatives and be a thought partner with senior business executives.
• Branch Performance: Develop and track KPI’s and use dashboard reporting to ensure that branches are meeting performance targets.
• Process Standardization: Streamline existing operating procedures and develop new SOPs, Process Maps, and Manuals where needed. Ensure excellent patient experiences for every patient, every time.
• Management of Branch Staff: Hire, train, and lead Penda’s branch teams to give their absolute best to our patients, company, and community. Evaluate branch manager performance and provide guidance when needed.
• Staff/Manager Growth: Act as a coach and mentor for all branch managers. Give technical and soft skills training on a regular basis to ensure constant growth. Develop an internal management pipeline for upcoming clinics.
  • Today 4 of our 7 branches are run by internally promoted Branch Managers and 1 of our Area Managers is an internal promotion. We want you to keep up with that trend!
• Patient feedback: Foster a culture of fast response time to patient feedback by modeling that curiosity and excitement yourself.
• Branch Operations: Juggle the million moving pieces of branch operations.
• We’re a startup – get ready for anything!

Who will be successful in this role?

• You excel at everything to do with people management. You are a strong manager and people developer. You have great instincts on people issues in the workplace.
• You are patient-centric and constantly thinking about ways to improve the patients’ experience.
• You are comfortable with complex data analysis. You use data to drive your decision making. You are able to synthesize information and present it in a succinct manner.
• You understand that your success depends on the success of other departments. You are easy to talk to, bounce ideas off, and open to trying new ways of doing things.
• You love technology and its ability to make branches and teams more efficient/effective.

Requirements:

• Experience of managing and growing managers
• Strong analytical skills & Excel skills
• Knowledge of finance/accounting basics
• Previous experience in either the healthcare or hospitality sectors is a plus
• MBA or management training program attendance is a plus

Package:

• Base Salary depends on qualifications and experience
• Full medical cover for inpatient and outpatient for your whole family
• Stock option based compensation is available
• Great benefits package – including “mandatory” hiking days and fruit salads at the office!