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Job Details
The Peppertree General Manager
They are looking for a charismatic, energetic, self-motivated and results-oriented General Manager to lead the team. The ideal candidate should be able to comfortably run a busy restaurant and bar, motivate the team to reach its full potential, and clearly communicate with the Managing Director and other stakeholders about financial performance.
He/she will ensure an exceptional dining experience through maintaining high standards of food quality, customer service, ambience, and food safety. GM will have P&L responsibility for the restaurant and is expected to manage operational costs, inventory and controls, and maintenance and repairs.
Scope of work:
- Oversee daily restaurant operations
- Understand and manage restaurant financial performance
- Maintain high customer service standards
- Oversee the inventory and ordering of food and supplies
- Enforce food safety standards
A detailed Job description for the position is as follows;
Operational responsibilities
- Oversee the daily Front of the House and Back of the House restaurant operations
- Manage inventory, controls, and supply chain by following the restaurant SOPs.
- Ensure compliance with licensing, hygiene and appropriate health code and safety legislation/guidelines.
- Ensure equipment and restaurant decor is maintained to a good standard
- Contribute to revenue generation by driving foot traffic to the restaurant
Financial Management
- Manage the budget, including all controls such as labor management, cost of goods sold, inventory processes, sales vs targets e.t.c.
- Understand the restaurants KPIs and work towards achieving them
- Monitor and control operational costs and identify measures to cut waste and theft
- Create detailed weekly, monthly and quarterly financial reports to be presented to the Managing Director
Stakeholder Management
- Supervise a team of restaurant staff by creating a cohesive work culture of team members who communicate effectively and work harmoniously.
- Appraise staff performance, provide feedback and training to improve productivity and develop staff members
- Create a professional work environment that maintains employee safety standards
- Champion the delivery of superior service to maximize customer satisfaction
- Track customer experience and ensure timely response to customer queries and complaints
Desired Candidate Profile
The right applicant would have the following skill set:
- At least 3 years experience in a restaurant management position
- Acute financial management skills with good exposure to managing a budget
- Strong written and oral communication skills
- Solid business awareness and understanding of various functions
Does this sound like you?
- Passionate about hospitality / F&B
- Excited to work in an energetic and fast-paced environment
- Very detail oriented and highly organized
- Unquestionable high integrity and willing to hold the team to the same standards
- Results driven individual with a demonstrated record of prior success
- Entrepreneurial / Self Starting. You don’t wait to be told what to do, possess the ability to work independently and make decisions confidently
- Excellent interpersonal skills with customers and employees. A good communicator both up and down the chain.
- Lead from the front - ready to roll up your sleeves and get your hands dirty.
- Strong planning and organizational skills to run a streamlined operation
- Problem-solving ability, to resolve issues as they arise.
- Exceptional cooperation skills - the ability to both work in and lead a team
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