1st Level Operations at Ericsson

About this opportunity

We are now looking for an 1st Level Operations Engineer to secure the coordination, support, management and execution of 1st Level proactive and reactive maintenance activities to ensure the services provided to customers are continuously available and performing to Service Level.

What you will do

• Delivery, implement the MS MSTOP processes to ensure that services to our customers align to SLA performance levels and delivery expectations. Manage 1st Level Service Monitoring and Event Management
• Secure that network monitoring operations are delivered to the Ericsson customers as per SLA.
• Perform continuous resource and service status and performance monitoring to proactively detect possible failures and act upon them to ensure 1st level restoration and repair.

You will bring

• Bachelor level, in engineering (IT, Telecom) or
• Minimum 2-5 years’ experience.
• Experience in Unix, IT Operations.

Additional Requirements

• Knowledge of Managed Service telecom operations practice
• Knowledge-sharing, Ericsson knowledge, English skills and collaboration skills
• Delivering results & meeting customer expectations
• Analysing, Crafting & innovating
• Working with people & Applying expertise & technology