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  • Posted: Sep 23, 2022
    Deadline: Not specified
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    Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are ...
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    2nd Level Operations Specialist

    Job Summary:

    We are now looking for a 2nd Level Operations Specialist who will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

    Responsibilities:

    • You will help with Assurance support activities
    • Incident management
    • You will assist with Problem management
    • System administration
    • And you will work with Billing operations

    Key Qualifications:

    • Bachelor level, in engineering (IT, Telecom) or  
    • 3-5 years’ experience of deploy system test and lead testing team. 
    • ISEB/ISTQB software testing qualifications would be an advantage 

    Additional Requirements:

    • Knowledge of Managed Service telecom operations practice
    • Knowledge sharing and collaboration skills
    • Ericsson knowledge
    • English skills
    • Delivering results & meeting customer expectations
    • Analyzing
    • Working with people
    • Creating & innovating
    • Applying expertise & technology

    Method of Application

    Interested and qualified? Go to Ericsson on jobs.ericsson.com to apply

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