Workshop Manager at H. Young & CO. (E.A) Ltd

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
• Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
• Ensure supplies are ordered for each job. Assist with quoting, project management, materials purchasing and quality checks.
• Ensure correct job numbers are used and that time records are correct.
• Provide oversight and check job estimates.
• Manage inward goods, checking quantities, dispatching goods and receipting invoices
• Regularly report progress on each job and quickly communicate delays or concerns with the Plant Manager and Projects Manager. Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as requested.
• Work with the Plant Manager to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
• Identify client’s needs and explain/demonstrate client services to them, which may involve technical descriptions of products and the way they may be used.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with the Plant Manager and Projects Manager to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
• Develop and implement systems to record, file and store information pertaining to client enquiries.
• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
• Provide feedback to staff that is not performing to the expected level and ensure human resources are informed of trends in performance.
• Promote a Health and Safety culture within the business.

Educational Qualifications

• Engineering Trade Qualification or its equivalent
• 10 years’ experience as workshop foreman or workshop manager
• Project management experience
• Computer literacy with Microsoft Office including Outlook, Word and Excel

Skills

• Strong interpersonal skills
• Ability to work with people at various levels from shop floor to senior management
• Can look beyond the initial customer enquiry and identify other business opportunities
• Quality and productivity focused