ICT Manager at LVCT Health

Position: ICT Manager – ICT/LVCT/09/2016
Reporting TO: Operations Director
Location: Nairobi

Job Purpose

• To provide strategic leadership in information and communications technology to the organization. Core duties include analyzing systems and processes; hardware and software maintenance; training, consultation and ensuring maximum access to and implementation of technology services and resources.

ICT Manager Job Key Tasks & Responsibilities

• Develop and implement policies and procedures for electronic data processing and computer systems operations and ensure adherence.
• Manage the acquisition, installation and maintenance of the local area network (LAN) hardware and software
• Manage the information systems, staff and consultants to design, develop, implement, operate and administer computer and telecommunications software.
• Provide leadership in the use of modern software in presentation of reports at organizational meetings with staff and other parties.
• Troubleshoot workstations, network operating system, software applications, phones, copiers and other related technologies
• Familiarity with all hardware, software and Windows operating systems (server 2008 R2) Mac Operating systems (OS X 10.11 EL Capitan or later)
• Ensure compliance with all software licensing agreements and track software versions
• Provide orientation to new users of existing technology and train staff
• Provide leadership in managing information sharing platforms e.g. shared folders and give recommendations about accessing information and support
• Performs routine preventive maintenance on hardware and software
• Maintain current and accurate inventory of computer hardware, software and IT resources.
• Design, develop, maintain and update the organization website and intranets. Update and improve the website, add new functionality and improve user ability to maintain website without technical support.
• Manage network operations to include connectivity problems, installing and maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; performing backups and restorations, input and maintain IP addresses etc.
• Make recommendations about purchase of technology resources
• Maintain log and/or list of required repairs and maintenance
• Ensure security of data and information including installation of updated anti-virus software, mitigation and documentation of security risks.
• Implements, maintains and administrates databases
• Provides technical supervision of IT staff, updates and evaluates the performance of IT staff.
• Work closely with Monitoring and Evaluation team to design, set up and maintain routine and evaluation database(s).
• Monitor data back-up and recovering procedures
• Develop database utilities and automated reporting
• Evaluate and recommend new database technologies
• Manage and supervise ICT staff

Requirements for ICT Manager Job

• Master’s degree in IT. A Bachelor’s degree will be considered with requisite skills and experience
• Minimum 5 year’s hands on experience in Microsoft windows, server installations, configurations and active directory
• Experience with backup systems and in developing databases
• Advanced computer proficiency with advanced skills in at least two of the following applications or systems: Microsoft SharePoint, SPSS, EPI
• Info, Microsoft Access and Excel, PHPLinux, Oracle
• Ability to analyze, troubleshoot, support, and implement technical solutions at all levels