Social Media Manager at iFlix

These and many more interesting customer comments will be part and parcel of your daily life as the Social Media Manager at iflix Kenya. This is of course in addition to creating and managing content on our amazing social pages.

Your role will be a hybrid one – part Customer Service and part Communications which caters to users on both a personal level and in a broader, more public sense i.e. on Social Media.

While Social Media and Customer Service is at the core of this role, you will also do some copywriting and translation of advertisements and our landing page.

You will also serve as the liaison between Kenya and the regional customer service/communications management team.

Think of yourself as the sole Eastern Africa contingent at the forefront of representing our glorious iflix nation! #no pressure. That is until your supporting role evolves into a team-leading one where you will inevitably manage a squad of your own.

You will be communicating with people across all channels so you must love to phone and email, use chat messaging and go crazy on social media.

People need to know we’re available whenever they need us, so you’ll be replying and interacting with users on Twitter and Facebook on a daily basis.

This can also extend to other mediums such as email or the more archaic method of homing pigeons.

Relationships are important to us, so having very good people skills is non-negotiable. You must be familiar with the online landscape, so you can provide technical solutions and use digital tools to the best of your ability.

If you’re reading this, it’s a pretty good indication that you’re comfortable with the Interwebz.

If you think you fit the bill, then we want to hear from you immediately. Drop everything and apply… like, now!

Let’s play!