Group Service Manager at Al-Futtaim

About the Position
The Group Service Manager will be responsible for managing and administering the CMC’s Brands’ Sales Service Operations in East Africa in terms of National Profit & Loss monitoring, manpower planning and development, service marketing and operations. The job holder will be responsible for achieving superior Customer delight and retention by ensuring strong management of process and activities across the group.

Some of your key responsibilities will be but not be limited to:

• Direct the efficient manpower distribution plans for the service operations, effective after sales marketing campaign and high operation productivity to achieve increase in revenue and profit, man-hour sales and improve Customer delight and retention

• Monitors and adjusts operations to ensure efficiency and policy adherence for all aspects of the Service business such as man hours sold, productivity measures, Work in Process levels, Parts efficiencies, reception process, and appointments
• Strengthen service marketing activities to increase mechanical job market share considering the Customer Paid Units Serviced (CPUS) growth, in- line with the service strategy

About You
Minimum Qualifications and Knowledge:

• A university Degree from a recognized institution.

Minimum Experience:

• 10 years working experience in automotive market and knowledge of the sector.